Question about Microsoft Wireless Laser Mouse 5000

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Sensing distance problem

I have a Microsoft wireless laser 5000 mouse and even after I replace the batteries and move the USB plug into different plugs it is the same thing it freezes up unless it has 12'' of distance between the reciever and the mouse or less. I have the exact mouse at my home and it works great. It will sence about up to 6 ft. away. I have plenty of hardrive space too.

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Hello,

See if anything (piece of paper, dirt, a bread crumb, what have you) is stuck in the Sensor Hole, underside of mouse.
Clean the 4 plastic pads, Change the mouse pad.
Try reconfiguring the sensitivity of the mouse (Contro Panel, Mouse Icon)

Hope it helps

Posted on Sep 04, 2009

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Posted on Jan 02, 2017

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Try to plug it in a different USB port. If the problem persist, try it on another computer or laptop. If it still makes the same problem, you will know it's because of the mouse.

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