Question about RCA Analog (RCA) to Digital (VGA) Converter for PC (displays TV image on PC) (AD01)
My converter randomly loses the programming randomly. Sometimes the programming will be ratained for a few days, and sometimes will be lost in 24 hours. I spoke with with Magnavox tech support at 800-605-8610, and was told by technician Badge#7067 that the unit was designed to require reprogramming if turned off for a period of tIme. i explained that we were not unplugging the unit or experiencing a power loss. He said he understood and that the design to require reprogramming was to extend the life of the converter. I questioned why they would design a converter that requires complete autoprogramming nearly every time the unit was used. Further explaining that this reprogramming, while not difficult for me to perform, was practically impossible for my elderly parent and my wife that is not tecnically adept.Not to mention the fact that it requires a couple of minutes to rescan the channels. I explained that I find this design unacceptable but he disagreed. I then requested to speak with a supervisor and he told me they would tell me the same thing. I insisted and so he put me on hold, returning a short time later to advise that there were no supervisors available. I then requested to have one contact me. He took my name and number but I haven't heard from anyone. Have you had any complaints about this?
Badge #7067 is giving you a load of bunk. I have had one for 8 months and the only time I have reprogrammed it was when all TV was to go digital. Even when our power goes out the converter remains programmed.
I would keep calling back. Chances of getting the same guy is slim. Insist on a replacement.
You can also go online at http://www.funai-corp.com
Posted on Sep 08, 2009
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Posted on Jan 02, 2017
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