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Kenmore elite sm 9710803-a motor

I have the exact same problem - ''washing clothes and when the load was agitating can smell ''burnt rubber''. Washer will agitate & fill; however it won't drain or spin. You can hear it make a constant electrical sound like it wants to drain and spin but it can't.''
By turning the motor, the washer will work.

Does anyone have a solution to this problem??

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  • schleyone Sep 05, 2009

    This washing machine is a direct drive and has no belts, and clothes do not get torn.

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Belt is loose or pulley needs to be tightened.
Servicing the Tub and Agitator
kenmore elite sm 9710803-a motor - how-to-repair-a-washing-machine-3.jpg
©2006 Publications International, Ltd.
Replace a damaged agitator
with a new one of the same type.
Unscrew the cap on top of the
agitator and pull straight up;
the agitator should lift off.

The washing machine tub, or basket, generally doesn't cause problems. However, at times it may cause damage to the laundry, make a lot of noise, vibrate, or stop completely.

If laundry is torn during the wash cycle, feel around the tub. If you find a rough spot, you may be able to smooth it with an emery board. Sand the spot lightly. If this doesn't work -- or if you have to cut to bare metal to remove the roughness -- the tub should be replaced. In this case, it's probably much wiser to replace the entire washer.

The agitator -- the finned part that fits on the tub shaft -- can also tear laundry if the fins are cracked or broken. You may be able to solve the problem temporarily by pinching off the splinters with pliers and lightly filing the plastic smooth, but this is just a stopgap measure; the agitator should be replaced. Replace a damaged agitator with a new one of the same type. To do this, unscrew the cap on top of the agitator. With the cap off, pull straight up on the agitator; it should lift off. If it doesn't move, rap its side with a hammer. If it still won't lift off, drive wedges under the bottom rim of the agitator to dislodge it. Then set the new agitator into place and replace the agitator cap.

Damage to the snubber, a padlike device sometimes located under the agitator cap, can cause the machine to vibrate excessively. The snubber may have a suspension spring in it. Lift off the agitator cap and examine the snubber. If the spring is broken, or if the pad is visibly worn, replace the entire snubber. Snubbers might also be found at the splash guard at the top of the tub, under the transmission, or as part of the water pump housing. Look around until you see it.

If the machine doesn't have a snubber, listen for noise at the suspension unit between the tub and the machine cabinet. The suspension unit has fins or pads that may need replacement. In some cases, the entire unit may have to be replaced. Another noise point is the basket support nut. Tighten the nut or, if you can't tighten it, replace it.

Sudden tub stops can be caused by a broken motor belt, but they are usually due to poor tub loading. Check to see if wet laundry is wadded around the bottom of the tub shaft, or under the basket or agitator assembly. Remove the basket or agitator in order to remove the laundry easily.
Replacing Drive Belts and Tightening Pulleys

The drive belt (or belts) of a washing machine may become worn or damaged, causing noisy operation or stopping the washer entirely. A damaged drive belt is easy to replace. Remove the back panel of the washer to gain access to the belt. To remove the belt:

Step 1: Loosen the bolt on the motor bracket and move the motor to put slack in the belt.

Step 2: Remove the old belt and stretch a new one into place on the pulleys.

Step 3: To put tension on the new belt, use a hammer handle or a short pry bar to push the motor into position while you tighten the bolt in the adjustable bracket. The belt should have about 1/2 inch deflection when you press on it at the center point, midway between the pulleys. If the belt is too loose, it will slip on the pulleys, causing the machine to malfunction. If the belt is too tight, it will wear very quickly and will probably become so hot that it will start to smoke or smell.

Loose pulleys can also cause problems. Most pulleys are fastened to shafts with setscrews around the hub of the pulley. These screws must be tight or else the pulley or belt will slip. The resulting malfunction may seem to be caused by a faulty motor, but it can be corrected by tightening the pulleys and adjusting the belt. For this reason, always check the belts and pulleys before working on the motor.

Posted on Sep 04, 2009

  • Nate Stansfield
    Nate Stansfield Sep 09, 2009

    I still would test or replace the selector switch.

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