Question about HP 1020 Plain Paper Thermal transfer Fax

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The paper feeder in this fax machine won't feed, so faxes can't be printed

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  • mwpalmer Sep 04, 2009

    Thanks for the help. I was able to un-jam the machine, thanks to your tips.

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Hi,
Technically, your machine is jammed. The paper is jamming as it exits the feed area, and enters the machine. Not being specifically familiar with that model, but rather based on experience with other similar machines with like problems, I would say you should look for 3 possible causes...
Most machines have, shortly into the paper path, and generally in the area you're indicating, some sort of sensor switch, whether it is photo-electric, or a mechanically activated toggle, that senses and registers the lead edge of the paper so the machine knows it did feed. This switch could be knocked out of place, or simply dirty, and not sensing the lead edge of the paper within a certain period of time after the machine registers the feed had been actuated.
A second possible cause would be (and you may be able to visually verify this) is that usually, in these types of machines, there is some sort of pressure or "******" pad/roller in conjunction with the feed roller. If this isn't working right, the machine may be feeding more than one sheet at a time, and becoming jammed in the paper path area due to "thickness".
A third possible issue could be an unremoved scrap of paper from a previous jam (or a staple/paperclip/piece of rubber-band/or any other foreign object, as I've seen them all) still remaining in a thin and obscure position of the paper path blocking the paper's progress to the abovementioned switch.
The original feed rollers are often internally spring loaded, or spring-loaded clutch driven for one way feed drive. Common problems are that the spring may have become "mal-formed", or dried up (they are general greased/lubed mechanisms). In either case, dis-assembly of the feed drive mechanisms for replacement or re-lubing is probably going to be required.
Try cleaning the rollers in X4270 printer. You may need to clean the scan lens and the white roller.

1. Unplug the power cord and the phone line from the wall.
Open the control panel.
2. Pull the roller lever forward, and then lift the white roller out of the All-In-One.
3. Use a clean, lint-free cloth dampened with water to wipe the white roller and the scan lens.
4. Reinstall the white roller.
5. Reconnect the power cord and the phone line.
Thank you for contacting Fixya.com

Posted on Sep 04, 2009

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Posted on Jan 02, 2017

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