Question about Brother MFC 6490CW InkJet Printer

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Brother MFC-6490CW is not printing black

I tried changing cartridge but still it won't print black. Help!

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If it's under warranty you're in luck, you need a new printhead,LK3197001, around $80.00. I just replaced one yesterday in the shop for the same problem. I would call Brother customer service and see if they'll help cover the cost.
1-800-276-7746

Posted on Sep 04, 2009

Testimonial: "Thanks, 'komguy' :) !! That's helpful. I'll get hold of them ASAP! Cheers!"

  • 4 more comments 
  • strouja Mar 24, 2011

    I had the same issue with a brand new brother black ink cartidge. I called support and they had me run some tests. They determined something was wrong and gave me a contact and ticket for a repair shop to get the printer looked at and fixed for free. I also tried on my own to "clean" the printer via the "Ink" button and the select "cleaning" via the LCD menu and taking out and re-inserting a few times the black ink cartidge. This did not work. Any a few hours later my wife did the exact same step of "cleaning" via the LCD menu, taking out and re-inserting the black ink cartridge and now the black ink is still printing. My model # is MFC-6490CW - James Stroud Oakton VA

  • JoyeJoye22 Jun 04, 2011

    I had the same issue with my yellow catridge... use the Power Purge Function. Dont call customer service.. they are a waste of time. This method works!!

    Hold down the menu key. While still holding the menu key, unplug the machine and plug it back in. Do not let go of the key until the machine reboots and the screen says "maintenence". Hit the following keys: 7, 6, 4,black start. The machine will then go into "power purge" or deep clean mode for about 5-7 minutes. When complete hit: 99 to get out of maintanence and reboot. Be sure to have extra ink cartidges on hand as it does use up a lot of ink but this process works the best every time when the printer wont print.

  • studio603gra Sep 20, 2011

    perfect !!!

    By the way, replacing the print head probably only worked because the system surely does the above process when you replace a head !!!

    funny how even doing the wrong thing works sometime !!!

    your way was WAY cheaper though ..

    THANK YOU !!!

  • Paula Rains May 04, 2013

    Thank you JoyeJoye22 Worked like a charm!

  • pbuchanan
    pbuchanan Mar 12, 2014

    Thank you JoyeJoye22. This worked perfectly for us!

  • Janice Ludden
    Janice Ludden Aug 28, 2015

    We followed your directions, JoyeJoye22, and now my printer is working perfectly! Thank you!

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You may visit at brother support How to Fix Brother Printer Is Not Working Problem Down reporter and follow t

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