Question about Brother MFC 6490CW InkJet Printer

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Brother MFC-6490CW is not printing black

I tried changing cartridge but still it won't print black. Help!

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If it's under warranty you're in luck, you need a new printhead,LK3197001, around $80.00. I just replaced one yesterday in the shop for the same problem. I would call Brother customer service and see if they'll help cover the cost.

Posted on Sep 04, 2009

Testimonial: "Thanks, 'komguy' :) !! That's helpful. I'll get hold of them ASAP! Cheers!"

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  • strouja Mar 24, 2011

    I had the same issue with a brand new brother black ink cartidge. I called support and they had me run some tests. They determined something was wrong and gave me a contact and ticket for a repair shop to get the printer looked at and fixed for free. I also tried on my own to "clean" the printer via the "Ink" button and the select "cleaning" via the LCD menu and taking out and re-inserting a few times the black ink cartidge. This did not work. Any a few hours later my wife did the exact same step of "cleaning" via the LCD menu, taking out and re-inserting the black ink cartridge and now the black ink is still printing. My model # is MFC-6490CW - James Stroud Oakton VA

  • JoyeJoye22 Jun 04, 2011

    I had the same issue with my yellow catridge... use the Power Purge Function. Dont call customer service.. they are a waste of time. This method works!!

    Hold down the menu key. While still holding the menu key, unplug the machine and plug it back in. Do not let go of the key until the machine reboots and the screen says "maintenence". Hit the following keys: 7, 6, 4,black start. The machine will then go into "power purge" or deep clean mode for about 5-7 minutes. When complete hit: 99 to get out of maintanence and reboot. Be sure to have extra ink cartidges on hand as it does use up a lot of ink but this process works the best every time when the printer wont print.

  • studio603gra Sep 20, 2011

    perfect !!!

    By the way, replacing the print head probably only worked because the system surely does the above process when you replace a head !!!

    funny how even doing the wrong thing works sometime !!!

    your way was WAY cheaper though ..

    THANK YOU !!!

  • Paula Rains May 04, 2013

    Thank you JoyeJoye22 Worked like a charm!

  • pbuchanan
    pbuchanan Mar 12, 2014

    Thank you JoyeJoye22. This worked perfectly for us!

  • Janice Ludden
    Janice Ludden Aug 28, 2015

    We followed your directions, JoyeJoye22, and now my printer is working perfectly! Thank you!


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You may visit at brother support How to Fix Brother Printer Is Not Working Problem Down reporter and follow t

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Related Questions:

1 Answer

When I print from my Brother MFC 6490cw No image appears on the paper? What 's the cause? How to fix?


Was it working and then stopped? Do you have the latest software drivers installed?

Try the easy things first:

Be sure that all the ink cartridges have ink in them.

Make sure the cartridges are all installed and seated properly. How old are the cartridges?

Try turning the machine completely off for about two minutes and then turning it back on, then try again. Try printing something using a different computer program. Re-boot your computer.

Make sure there are no paper jams.

When was the last time the print heads were cleaned?

Here is a link to the Brother support page for this MFC unit:

Aug 12, 2015 | Brother MFC-6490CW Inkjet All-in-One...

1 Answer

I have a Brother MFC-6490. The printer can not print in black. The black cartridge is new. There is no problem with color printing. Thanks for your help.


Remove the black ink cartrige and rub the print head into a plain paper with rubbing alcohol until ink flows. If not rubbing alcohol, no problem. Just rub the printhead into a plain paper.

Then try to print again. I hope it helps you. Please post comments if you need more help. Regards

Apr 09, 2011 | Brother MFC 6490CW InkJet Printer

1 Answer

I just purchased a brother mfc-6490cw and it will not print in black. all other colors look good on the test print. I have installed a new black cartridge and cleaned the print head several times. any...

The following may work: remove all the ink supplies. Remove the printhead and soak it for about 5 minutes in 0.5" of very hot water. Gently blot the printhead on a soft damp paper towel to remove the excess water, then replace in the printer and then reinstall the ink supplies.

Mar 08, 2011 | Brother MFC 6490CW InkJet Printer

4 Answers

Wrong ink in slot

my brother mfc 6490 has stopped printing yellow, i've done number cleans and changed cartridges with no luck. has anyone out there got a fix for this?

Sep 13, 2009 | Brother MFC 6490CW InkJet Printer

1 Answer

Black ink will not print (new out of box).

If cleaning doesn't work you should talk to your retailer or Brothers support. Don't think they can expect you to use up all ink cleaning cartridges when the machine is straight out of the box..

Jun 01, 2009 | Brother MFC 6490CW InkJet Printer

1 Answer

Brother MFC-6490CW will not print out using black ink, I cleaned several times even went to store and swapped printer for another one. Same thing no black printing.

Try to print any word document. In the print wizard that pop-up, click properties and find "Ink Use" tab and check if the " Use any available ink" is selected..if not, just click it to select so that both of your color and mono cartridge will be utilize..

I hope this could help

May 17, 2009 | Office Equipment & Supplies

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