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First things first. Try and print report from the fax. Any kind of report. If it is printing OK, then the next step is to check if:
Your clients receive your faxes OK? If they are dark as well, then your scanner head is at fault.
When you make Copy on your fax and it prints dark it could be simply set with dark settings _or_because of the white calibration strip or roller being soiled or dirty, which acts as the ultimate white reference point for scanner _or_ the Scanner CCD sensor is in paper jam release position (too far away from reading the originals) just pull it back to normal feed position.
in order your fax to print you need to replace the cartridge when the cartridge is low it stops printing incomming faxes and keep it in mem untill you replace it with a new one unfortunly this cartridge can not be refilled and use it Hp is better on this
You should be able to get an activity report through the menu key. Push the menu key and scroll to reports Push ok/set key and scroll to actitvity report. Push set/ok key, one or the other, and an activity report should print out.
Set activity report ON, under report sett. under user mode (MENU), then the report is automatically printed after 20 TXs or RXs. I think that there must be some kind of button with triangle with "eye", there must be counter, status, and if I recall activity report printout. Hope that helped