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what happens sometimes is the rear side of the registration (shiny silver color) roller becomes worn down so bad that the spring cannot grab properly. the registration roller, in this case, would have to be replaced.
the way to check is by getting to the back of the machine, and if this is the cause, the spring should be a little wobbly on the shaft. with a new roller, the spring fits snug, and grabs properly for it to feed.