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Befor you turn it on, press and hold the play/pause button and turn it on. It will be in recovery mode. Scroll down and select reload firmware and connect it to the computer. You can download the firmware from here: http://support.creative.com/downloads/download.aspx?nDownloadId=10889
If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause." or try this:
The zen man need a full charge... if you have an ac adapter plug it in for at least eight hours. if you don't have an ac adapter plug it in via USB to a DESKTOP computer (not laptop) and try to use a differnt usb cord (creative doesn't always include a powerful enough cord to get the zen out of that low power state)
You don't loose all your music if you reset it.
refer to creative.com/support and look up info on your model to see if anyone else has your issue.
if it is totally busted your player is still under warranty
You need to do a full charge. if you have the AC adapter plug it in to a wall. Otherwise you need to plug it in to a DESKTOP computer (not laptop) with a more powerful USB cord than came with the device (if you don't have one then just try the one that came with it).
Leave it for a few hours and it may be able to come out of that state... it worked for me on my Zen Vision M 30 GB