Question about Brother MFC 8840D All-In-One Laser Printer

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Brother MFC-8840D problem:fax function no longer works and am not sure whether it's a roller issue or the printer is just on it last legs. Last time I tried to fax, the LED screen had a message to "check original, then press stop button". Unfortunately, after removing the original & pressing the stop button, the memory will not clear and that message remains preventing me from using the copy or scan function. I have turned it off, unplugged it, and downloaded the information through the ControlCenter to turn off all fax functions. That message continues to appear.

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