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Outlook 2003 keeps trying to send an email that does not exist. I have removed the email account and it keeps trying to send. It does not complete the send. It times out.

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  • Ferndale Sep 04, 2009

    I thought the problem was with a Read receipt, but did not know how to fix it. This solution was correct and very easy to impliment thanks to the exact instructions on how to solve the issue.

    Thank you.

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1 Answer

Sounds like you have a ghost email
This is usually a Read receipt that outlook is trying to send, its a common problem
If you have read receipts that won't send, try changing the SMTP server for the account to a server you can access and change it back to the one you normally use for the account. If they still won''t send, you can delete them from the data store by following these steps.

Close Outlook, download and install OutlookSpy.

http://www.dimastr.com/outspy/

Select the folder you need to delete a hidden item from. For Read Receipts, this is the top level of your message store (Outlook Today folder).

After selecting the folder, click the IMsgStore button on the OutlookSpy toolbar.

In the new window, click the Open Root Container button at the top left of the window to open a new window.
Click the GetContents Table tab. The receipts are listed on the left. Select a receipt, choose Open entry button and a new window opens.

Click on IMsgStore::Abort Submit. Click OK, close the window. Now choose Delete. Repeat for each receipt. Close all OutlookSpy windows when you are finished. Close Outlook and uninstall OutlookSpy.

Posted on Sep 04, 2009

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Reset an Outlook password to keep your program secure.
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Call your ISP and request a new password for your account.
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Highlight the email account you wish to change (if you have more than one email account) and press "Change."
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Click "Test Account Settings" to make sure your account works with the new password.
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