Question about Sony Playstation 3 (PS3) Console

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Getting error to renew encryption key /

I first received message that video cannot be played "80029940". then I cleaned the disk very carefully with an LCD cleaning wipe. After that I received an message that I need to "renew my encryption key".

My Playstation is not hooked up to the Internet at this time. I only get these on a few Blu Ray discs



























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Try puttin a little tiny bit of water on a towel. then wiping it down real good. then dry it off with like a cloth

Posted on Sep 04, 2009

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1 Answer

Error code 80029940


It sounds like a disk read error. In the future please supply information on what you were doing win the error occured. i.e. playing a video game, watching a Bluray movie... etc.

Likely that the movie itself is the issue. Try unconnecting your PS3 from the internet reseting and trying to play the video again without your PS3 connected to the internet..

Good luck.

Jul 16, 2011 | Sony Playstation 3 (PS3) Console

1 Answer

It says... to play this BD, you must renew the encryption key. perform a system software update to renew the encryption key.


If you have internet access,go there download the update to your computer. Then download the update with the encryption key to a usb thumb drive.Then on the usb port of PS 3 install the updates there.

Dec 05, 2010 | Sony Playstation 3 (PS3) Console

1 Answer

Can play games but not blu ray movies error code 80029940 comes up "the video cannot be played"have searched for this number cannot find please help !


spatnz

The error code 80029940 refers to a disk read error.

Does this happen with all blu-ray disks or just some. Also try to play a DVD do you get the same error or do they play fine.

Also let me know me know the model of PS3 you have and what games you have play fine. This will help me see where the problem is at.

Issken
http://www.fixya.com/users/issken

Nov 10, 2010 | Sony Playstation 3 (PS3) Console

2 Answers

How to perform system software update to renew encryption key on my playststion 3


You may have to renew the AACS encryption key to play content such as movies on commercially available BD video software (BD-ROM). If a message indicating that the encryption key needs to be renewed is displayed, update the system software to the latest version. The encryption key will then be automatically renewed.
AACS (Advanced Access Control System) is a copyright-protection technology that is used on Blu-ray Discs. The copyrighted content is protected by setting an encryption key on both the disc and the device used to play the disc.
An AACS encryption key expires in 12 to 18 months and must be renewed. There may also be other times when the key has to be renewed. in the manual

Jun 14, 2010 | Sony Playstation 3 (PS3) Console

1 Answer

The last two dvd won't play on my playstation. Like Angels and Demons. the system tells me I must renew encryption key. What is that.


Hello,
I've looked around and it seems the message indicating that the encryption key needs to be renewed is displayed, update the system software to the latest version. The encryption key will then be automatically renewed.
i hope i have helped and i hope it works. Please feel free to ask me any questions if it does not work !!
Let me know how it works

Jan 05, 2010 | Sony Playstation 3 (PS3) Console

1 Answer

How to update encryption key for ps3


hello,
message indicating that the encryption key needs to be renewed is displayed, update the system software to the latest version. The encryption key will then be automatically renewed.
i hope i have helped let me know how it works

Jan 04, 2010 | Sony Playstation 3 (PS3) Console

2 Answers

Got code 80029940 this video cannot be played on screen


What video are you trying to play? Usually I get this message when it's a format the PS3 doesn't support.

Nov 21, 2009 | Sony Playstation 3 (PS3) Console

2 Answers

How do I perform a system software update to renew


Here is a link to Sony's instructions on how to update:
http://manuals.playstation.net/document/en/ps3/current/settings/update.html

Nov 20, 2009 | Sony Playstation 3 (PS3) Console

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