Question about HP Photosmart 3210 Printer

4 Answers

Wont print in black

Prints all color but black. new cartridge installed

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  • nik0le Dec 07, 2007

    Mine won't print yellow. I have tried 4 different cartridges.

    I do the print report and the yellow bar does not print. every other color works fine. getting very frustrated please help.

  • shanefortune Dec 17, 2007

    My HP Photosmart 3210 All-in-one printer won't print in black. It just stopped all of a sudden? All colours are fine, it's just the black that won't print. I was using a refilled black cartridge when the issue first arrose so I just presumed it was a refill caartridge issue. I'm just back from buying a brand new HP black original cartridge and now that won't work either. Please help... 

  • Anonymous Jan 10, 2008

    Just sudeny stopped printing and copying black all other colours OK. Have run the clean cartridge system twice and when that didn't work changed the black cartridge, still no black.

  • Anonymous Jan 15, 2008

    Like Nikole, my yellow has stopped printing which means that I no longer can print red and other combo colors exactly as the should appear. Tried every troubleshooting suggestion, changed cartridges, tried an air duster...but nothing has worked.



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I suggest you first activate a CLEAN PRINTHEAD routine from the TOOLS/MAINTENANCE menu to see if you can blow/**** ink down and thru the PRINTHEAD nozzle plate. You may also need to place a damp cloth under the printhead to help 'wet' the nozzle plate in an effort to remove residual black ink can find some youtube videos on how to do this. For additional HP02 support information, please visit our HP02 system support page which includes videos of procedures below:
The permanent PRINTHEAD may be electrically damaged (unfortunately it is not replaceable; you can verify this by performing the following):
To bypass INK SYSTEM FAILURE message please see the HP Printer Diagnostics Tests file (pdf) for instructions:
Verify the permanent built-in PRINTHEADs electrical performance inside this legacy printer model by running the TAP 43 diagnostic test (either one of the procedures below applies to all printers which use HP02 or HP363 ink cartridges): For additional HP02 support information, please visit our HP02 system support page which includes videos of everything mentioned below:
A. HP02 ink-series printers with KEYPAD (i.e. keypad numbers 1-9)
Tap 43 PRINTHEAD Health Diagnostics:
Video Procedure:
1. Press * and # keys simultaneously.
2. "Enter Special Key Combo" will be displayed.
3. Press 123 to display the 'Support/Service' menu.
4. At 'Support/Service' menu, click the Right Arrow 3 times until Special Reports menu is displayed.
5. Select Ok, then click Right Arrow 2 times until the 'print-mech button tap' menu is displayed.
6. Select Ok ('code = 0' will be displayed); click and hold Right Arrow until 'code = 43' is displayed. Use the Left Arrow if you need to decrease numerical count.
7. Select Ok. The test page prints.
8. Check the 4th line at the top of the printed report; an electrically good/stable PRINTHEAD 'Pen Status' will state "Pen Status: Pen OK".........if any other message is displayed then the PRINTHEAD may have failed and may need to be replaced (if part is still available). It is suggested to perform the 'Printer Reset' procedure below to first rule out printer firmware related problem.
B. HP02 ink-series printer models that DO NOT HAVE a KEYPAD:
Internal Test Print:
1. Press the Menu button, press the Right Arrow button to select 'Tools', and then press 'OK'.
2. Press the Right Arrow button several times to select 'Print Test Page', and then press 'OK'. The test page prints.
Tap 43 PRINTHEAD Health Diagnostics - See Video Procedure:
1. Turn ON the printer.
2. Press and Hold the "Print Photos" & "Red Eye Removal" buttons.
3. Release both buttons.
4. You will see a new screen that says, "Enter Special Key Combo"... The Key combo is: press and release in sequence the "Red Eye Removal", "Print Photos", and then "Red Eye Removal"
5. Scroll through the menu by pressing the right arrow button until the display says 'Special Reports'.
6. Select Ok, then press the arrow button until the 'print-mech button tap' menu is displayed.
7. Select Ok ('code = 0' will be displayed); click and hold Right Arrow until 'code = 43' is displayed.
8. Select Ok. The test page prints.
9. Check the 4th line at the top of the printed report; an electrically good/stable PRINTHEAD 'Pen Status' will state "Pen Status: Pen OK".........if any other message is displayed then the PRINTHEAD may have failed (unfortunately the PRINTHEAD is not replaceable). It is suggested to perform the 'Printer Reset' procedure below to first rule out printer firmware related problem.
For additional and advanced HP printer diagnostics, please visit:
To help solve other HP02 ink-series printer/printing related issues please visit
NOTE: In most cases when the HP02 cartridge is not recognized, or has poor connectivity, you will normally receive an "Unrecognized Cartridge" or "Cartridge Problem" error message with a big RED X; in most cases (like 99.3%) the smart chip needs to be replaced with a new one - please note the chip life has 25 month expiration window from the time the HP02 (or 363 in the UK) cartridge is initially installed into the printer. Costco USA/Canada and Fry's Electronic's (along with some Best Buy stores in Canada) provide a top-notch refilling/chip re-programming service today...check it out:

Posted on Jul 26, 2013


Buy a new printer

Posted on Dec 23, 2007

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Check if the cartridge is stuck or dirty.

Posted on Dec 07, 2007

  • Baja Data / Jay Arias-Chavez

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Look at "black ink problem", posted towards the end of 2008.

Clearly, this is an unacknowledged design fault in the HP3210. I also was sent a replacement which failed even more quickly.

Many of these machines develop a blockage in the black ink feeder system (which runs via rubber tubes, pumps etc for a considerable length). The answer for me was the messy and brutal one (not in the manual) of forcing the blockage out.

Tips for how to do this are carried in the "black ink problem" posts.

I've bought a Canon.

Posted on Jan 07, 2009

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Posted on Jan 02, 2017

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Related Questions:

1 Answer

How to change the ink cartridge

Follow these instructions when you need to replace print cartridges.

• Everyday printing: Use a black cartridge along with a tri-color cartridge.
• Color photos: Use a photo cartridge along with a tri-color cartridge.
To replace the print cartridges
1. Make sure the HP All-in-One is on.
CAUTION: If the HP All-in-One is off when you open the print cartridge door to
access the print cartridges, the HP All-in-One will not release the cartridges for
changing. You might damage the HP All-in-One if the print cartridges are not
docked safely when you try to remove them.
2. Make sure you have letter or A4 unused plain white paper loaded in the input tray.
3. Open the print cartridge door.
The print carriage moves to the far right side of the HP All-in-One.
4. Wait until the print carriage is idle and silent, and then lightly press down on a print
cartridge to release it.
If you are replacing the tri-color print cartridge, remove the print cartridge from the
slot on the left.
If you are replacing the black or photo print cartridge, remove the print cartridge from
the slot on the right.
1 Print cartridge slot for the tri-color print cartridge
2 Print cartridge slot for the black and photo print cartridges
5. Pull the print cartridge towards you out of its slot.
6. If you are removing the black print cartridge in order to install the photo print cartridge,
store the black print cartridge in the print cartridge protector or an airtight plastic
7. Remove the new print cartridge from its packaging and, being careful to touch only
the black plastic, gently remove the plastic tape by using the pink pull tab.
1 Copper-colored contacts
2 Plastic tape with pink pull tab (must be removed before installing)
3 Ink nozzles under tape
CAUTION: Do not touch the copper-colored contacts or ink nozzles. Also, do
not re-tape the print cartridges. Doing so can result in clogs, ink failure, and bad
electrical connections.
8. Hold the print cartridge with the HP logo on top, and insert the new print cartridge into
the empty cartridge slot. Make sure you push the print cartridge in firmly until it snaps
into place.
If you are installing the tri-color print cartridge, slide it into the left slot.
If you are installing a black or photo print cartridge, slide it into the right slot.
9. Close the print cartridge door.greatcir.png

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