Pages printed off (minus magenta) so I did several "cleanings" each showed fewer and fewer lines. then I replaced the cartridge and now they come through totally blank even though it sounds like it is printing very frustrated
There are two main areas of concern: A waste sponge located just under the printhead, and which helps to park the printhead when you turn the power off, and the actual printhead itself. There are also two ribbon connectors that attach to the printhead assembly--and if one of them is not fully plugged in the exact symptoms you describe will occure.
To reach the waste sponge require the dis assembly of the upper half of the printer. I can knock it out is about 5 minutes now! I have used about 50 Q tips to soak up the ink, and manually clan the long rectangular sponge as well.
It you want I can send you pictures of my printer all torn down.
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Depending on the model of machine.
Either on the Menu on the printer find Ink Management or press the Ink Management button.
Print a Test Page
If no Magenta Dots showing then proceed to Cleaning and Clean the print-heads through the proceedures given on the machine.
Print another test page. If Magenta Dots are fine then cleaning done. if not then try cleaning again.
If still not fine then the machine will need to be cleaned professionally which will cost a reasonable amount. Most service fees are more that it is to replace the printer.
You have a blockage in the print head and/or feed line from the ink cartridge to the print head. One possible fix would be to make a pad of paper kitchen towel wet it and sit the print head on it overnight. With luck the pad will soak the blockage and draw ink through the head. Give the machine two self cleans and try a print quality test to see if you have made ANY improvement. If no improvement - forget it as the blockage has been there too long.
If the printer is recognising the cartridge it is probably installed correctly. When you choose Print, check that the magenta image is red and showing a level. If you have run the purge and head cleaning options I would say you have a dud cartridge
Occasionally printer cartirdges can clog and become unusable after refilling them several times. Also, if a printer cartridge has been "dry" for a long period it may experience the same problem. Your best bet is to buy replacement cartridges for any colours that show problems on the test page. If there is a blue & green hue to your printing that would suggest that the magenta is not printing and should be replaced.
If your color improved slightly when running the printhead option then doing more should help get better results. Sometime the printheads get really dirty/clogged and running the cleaning option more then once is needed.
If you get a slight line running across the page (from left to right) usually the indicates dust build up on the printhead or ink carriage. The dust acts as a paint brush being dragged across your paper as the carriage moves across the page during printing. You can clean the bottom of the carriage with a Q-tip or purchase some cleaning paper for your printer.
Here's what you should do.
Remove all ink cartridges.
Get some rubbing alcohol, preferrably 91% proof (leaves less moisture)
Get a couple normal paper towels.
Check each cartridge for dried ink and remove it using an alcohol wetted paper towel. (The deep cleaning procedures aren't always effective.)
The gold contacts on each cartridge should be gold when you are done.
Use the same procedure on the gold contacts of the ink cartridge housing inside the printer.
Take your time, do it well.
If that does not fix the problem, then do the following.
Switch the black and magenta cartridge. Some printers won't print when you do this, other printers don't know the difference. If your printer is the later, then attempt a print job using a page that has a line of both black and magenta text.
If you see a black print, then the problem is your magenta cartridge (despite having installed a new one)
If the magenta prints, then you know the magenta cartridge is good.
If the magenta prints but the black doesn't, then you have a printer failure.
Let me know your results.
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