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If you own the data cable for the device you may not need the software. All mp3 players may act as file sharing devices. The software included with these devices is usually more for convenience and not really needed. Plug your data cable in to your computer and wait for it to recognize your device. Open My Computer and near the C:\ drive you'll see a new disk appear. Most likely it will be named E:\ or F:\ . Double click to open it. This will tell you if there is any files left on the device. I'm not familiar with that brand, make or model but this is pretty much industry standard. If for some reason the device moved your mp3 files outside of the typical music folder simply drag them back in. :) Then it will be able to read the files correctly again. :)
You can try getting the firmware/drivers here - http://www.auviusa.com/downloads.php
Installing those over everything might solve it, but most chances that it won't.
You probably won't find anyone that would fix it for you(techs don't like wasting time working on these little things), so think if you wan't to risk loosing the functionality you have now before opening it up.