Question about Sanyo Xacti VPC-S770 Digital Camera

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I have a sanyo S770 3x optical zdom that will not retract the lens. when i turn it on and zoom past a certain point i get an error message - lens error: 2111. is there any thing that can be done inexpensively for this?

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Hello

The problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the probability is that you will have to get it fixed by a professional.

Use these at own risk as it may further damage the camera.

Firstly , try connecting your ac adapter or usb cable.

Try holding the shutter button while switching on the camera.

Look at the lens , and if some of the lens 'circles' is misaligned or not concentric then try wiggling it (while holding camera lens down).

Try gently pushing or pulling the lens when it extends but this is risky as it may cause the lens barrel to slip out of its guidance system.

Another way to do this is to place the camera lens down on a hard surface and then power it up. Be sure to use a soft cloth or something similar as to not scratch your lens or casing. Let the lens push the camera up and down a few times and sometimes the little resistance provided by the camera is enough to get things going again.

Try hitting your camera near the lens on the body with the soft tissue on the palm of your hand.

Other than that , I would take the camera to a repair center for a evaluation to see if it would cost more to repair than to replace the camera.

If it is still under warranty I would suggest you take it in before trying any of these steps and remove any off-brand batteries or accessories as some stores are really fussy about warranty repairs on camera's with non-brand accessories.

You can also have a look at THIS link.

Hope the advise is useful. please do not hesitate to let me know if you need any further assistance.

Regards
Andrea

Posted on Sep 27, 2010

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1 Answer

System error focus


you hve probably damaged the lens unit. impact while the unit was extended? the auto power off will retract the lens thus damaging the little plastic gears in the lens unit. you may need to replace the lens unit

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Tip

Sanyo digital camera showing lens error 1114 or 112


Hi.

If your Sanyo digital camera is not starting and you get lens error 112 or lens error 1114 prompted on display, that means that the lens is getting stuck, and cannot extend or retract fully. The controller board detects the error on startup, and shuts down after displaying the error message.
This errors usually happen because of dirt, or because the lens mechanis mis damaged in consequence of a shock.

If lens does not retract, try helping the lens back, without putting too much strenght, while you turn off the camera at he same time.
If the lens does not extend, try tapping softly the back of the camera to help lens out, while you turn off the camera at he same time.
If the camera had been exposed to sand or dust, try blowing canned air on the lens.

If this does not work, the lens assembly must be taken apart completely and re-assembed, and for that you need a camera repair shop.

Also call the number listed on the owners manual to get support from the manufacturer.

Check also the links below for more troubleshooting in case of lens error:

Lens not retracting on digital camera.

Lens Error.

on Apr 09, 2010 | Cameras

1 Answer

E:61:00 error


E 61 00 Difficult to adjust focus Inspect the lens block focus reset sensor
E 61 10 Zoom operations fault Inspect the lens block zoom reset sensor
E 62 00 Steadyshot function does not work well. Inspect pitch angular velocity sensor
E 62 01 Steadyshot function does not work well. Inspect yaw angular velocity sensor

The simple solution to fix that error message was to the let the lens fully extend and give the lens a good whack. Possibly this error message for this means, that the auto focus motor was past the maximum set point.

This may sound crazy and this has not happened since I did this but here is what I did to get rid of that error message. I have not had that problem since but here was my steps:
· Turn the camera off
· Hold the camera face down over a hard surface (Like you are going to take of your desk) with only about half an inch above the surface.

OR reference the video files below for an alternate method.
· Turn the camera on
· Let the lens extend into the hard surface, don't let it extend all the way. Mine retracted slightly and then tried to extend again (let it extend the second time).
· Lift the camera away from the hard surface and notice that the error message is gone.
· Take pictures of your favorite things.

Here is the first alternate method (AVI format)
Here is the second alternate method (AVI format)

Good luck.

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This is not a common error on canon digital. This is caused due to possible short in zoom control circuit (main pcb). At normal use, if the lens does not retract due to mechanical jam, when the zoom control button is pressed, lens error 18 message supposed to be displayed. Since control circuit is shorted and faulty, error 18 message was not displayed. The remedy for this problem probably requires a replacement of a main pcb. Replacing a main circuit board may run around $100-140. -James

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Well maybe I can solve this..... My lens would not retract and showed two error messages. Tried a number of tricks that have been recommended on this site to no avail. Ultimately what worked for me was pushing quite hard on the barrel of the lens trying to force it back in ( yeah i know, sounds extreme but did'n't think it could make the situation any worse ). The lens remained in the locked out position not moving in spite of the fact that I pushed it fairly hard. When I turned it on the lens retracted and it appears to be fully recovered from whatever was ailing it. Hope this works for you.

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1 Answer

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Hey jennbrady24,
What is most likely causing the lens error is that something is obstructing the movement of the lens (i.e. sand). I would first try removing the batteries and the memory card and waiting at least 2 minutes and then reinserting them. If this doesn't work I would then try blowing compressed air into the lens to try and dislodge whatever is causing the lens to stop moving. If this doesn't work I would try placing the camera on a flat surface with the lens pointed upwards, then press and hold the shutter button while you turn the camera on. If none of these options work I would have it looked at by an authorized service technician. I hope this helps!

Sincerely,
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Dear Grammie,

You have either experienced a lens error or your zoom dial is broken (both usually caused by some sort of impact damage, but which can be spontaneously occuring).

Look for an error message on your camera's LCD screen such as "E18," or "lens error restart camera." If you do not see a lens error but simply cannot retract your zom lens (go into wide angle mode) via the zoom lever then it simply maybe a broken command dial. Either way, however, you will need to have the camera serviced in all likelihood. Call tech support at 1-800-828-4040 M-F from 8 am to 12 midnight EST and Saturdays until 8 pm EST. Hope this helps.

Sincerely,
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If the "!ZOOM ERROR" message is displayed on the digital camera, switch the camera off and on again 2 or 3 times.
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