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I'm trying to set up my new Verizon htc Ozone and I'm getting ''ActiveSync encountered a problem with the server'' Support Code 0x85010014 . My IT guy was here this afternoon to~ we've run out of ideas. I don't want to take the phone back but after a week of carrying my blackberry so I can look up contacts and using the Ozone to make calls ~ I'm ready to call wolf.

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Microsoft outlook on my verizon HTC SMT5800


Unless you are trying to sync with another Microsoft Exchange Server (say at your new Job) or you are running an Exchnage server at home on a dedicated server.. you will not be able to set your phone up with exchange.

One Suggestion I may have would be to setup outlook on your phone to connect to your email via Imap4 or POP3.

You might want to remove the activesync partnership to your old company if you havent done so allready to help get rid of the exchnage sync error's.

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1 Answer

ActiveSync from my phone


Thinks jbrickman For ask Me !
Here is Another Problemes about This Phone
icon_ea.gif Error occurred accessing attachments. Verify attachment settings - Inbox Tools/Options/Storage. You should also verify that you have sufficient free storage space. icon_error.gif icon_ea.gif COM Error 80070002. icon_error.gif icon_ea.gif ..\CEOutlookTranslator\MapiFields.cpp 2333 icon_error.gif icon_ea.gif ..\CEOutlookTranslator\MapiFields.cpp 2423 icon_error.gif icon_ea.gif ..\CEOutlookTranslator\PFolder.cpp 817 icon_error.gif icon_ea.gif Error occurred while getting email field. icon_error.gif icon_ea.gif Subject of bad email: 080303 WebEx_Overview_.ppt icon_error.gif icon_ea.gif Bad email received: 3/5/08 6:00:27 PM icon_error.gif icon_ea.gif ..\CEOutlookTranslator\PFolder.cpp 679 icon_error.gif icon_ea.gif Error occurred while getting Inbox records, records Processed = 45 icon_error.gif icon_ea.gif COM Error 80070002. icon_error.gif icon_ea.gif ..\CEOutlookTranslator\PFolder.cpp 2957 icon_error.gif icon_ea.gif Error occurred while getting captured Inbox changes, changes Processed = 0 icon_error.gif icon_ea.gif COM Error 80070002.
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And The SOlution Here IS :


The way to sync with Exchange Server (as detailed in the documentation that came with the phone and as I have it set up following those instructions) is:
- You go to the verizon wireless website, create your verizon account, enter all the details for your exchange server (address, username, password, etc).
- The VZW server pulls info from your exchange server and then the VZW server sends this info to your handheld.
You may want to call VZW tech support if you are having difficulty setting it up.
And Thanks

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How to soft reset


There is small button that is usually in the battery compartment that you can press with a paper clip to soft reset the phone.

However, a soft reset will not fix your ActiveSync problem.

Here's what to do:

Open ActiveSync and go into the settings/options.
Delete any partnerships you see.

Now verify the following settings with your Exchange Administrator to make sure you have them right:
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Use SSL: Yes or No
User name:
Password:
Domain: (a.k.a. your private Windows Domain)

Now verify that your Exchange Admin has enabled ActiveSync for your account.

If the settings are correct and ActiveSync is enabled, you should now be able to set up working ActiveSync partnership.

Good luck!

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