Question about Gateway DC-M40 Digital Camera

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I am told that I have a shutter problem and it would cost over $100.00 to repair. Could this be so?

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  • beno2 Sep 04, 2009

    As I click to take the picture the flash works but the screen is black like the shutter is not opening.

  • Sarah-Kayte Ryan
    Sarah-Kayte Ryan May 11, 2010

    what exactly has happened?

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  • Gateway Master
  • 1,606 Answers

Unfortunately this might be right. Usually the replacement part alone is worth more than the entire camera new. That's very common on quite a few electronic devices. One of the worst examples of this I've seen was was a quote for a $200 replacement printer head for a $49 printer. As well you can expect to pay labor on top of the actual parts cost so the repair cost quickly adds up. I would check for warranty if any and if you can't get that covered look at a new camera. Like most digital devices the newer ones tend to be as cheap or cheaper with better functionality. So for the same cost of repair or very close you could just get a new camera that is better (and with warranty)

Posted on Sep 04, 2009

Testimonial: "Thanks so much the advice was excellent. I purchased a new camera for 20.00 more than the repair would have cost. Needless to say the new is better "

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When the camera is switched on it shows only memory card photos but in the camera mode it does not shoot photographs. I sent the camera to Canon Repair center, they told its optical assembly is faulty and...


A stuck shutter is another common failure mode for digital cameras. The symptoms of a stuck or "sticky" shutter (a.k.a. "faulty optical assembly") are very similar to CCD image sensor failure. The camera may take black pictures (for shutter stuck closed), or the pictures may be very bright and overexposed, especially when taken outdoors (for shutter stuck open).

To confirm a stuck shutter, put the camera in any mode other than "Auto", and turn the flash OFF (you don't want to blind yourself for the next step). Next look down the lens and take a picture. You should see a tiny flicker in the center of the lens as the shutter opens and closes. If no movement is seen, then you likely have a stuck shutter. If so, please see this link for further info and a simple fix that may help:

But if you notice shutter movement when you take a picture, then it's likely a failure of the CCD image sensor. If so, Canon WILL FIX THIS FOR FREE. This is a worldwide advisory for this issue. Go to www.Canon.com, select "support" in the left column, then your region on the map. Continue on to select your country. Search your countries website for support of the A85, and any "important information regarding your camera". Included there should be the info regarding the free repair. It's important to ONLY CONTACT OFFICIAL CANON SERVICE CENTERS listed on this webiste. Non-official repair centers may charge you for the repair, and merely ship the camera to the official Canon center for the free repair.

Here's a sample of the advisory notice for the US.

Dec 21, 2009 | Canon PowerShot A85 Digital Camera

1 Answer

Sony DSC-V1 Shutter Lense not opening


This digital camera is not worth repairing. 95% of digital cameras can be replaced for less than repairs cost. Best digital camera deals can be found at tigerdirect.com and you will likely find a better camera for less than you paid for this one.

Jun 28, 2009 | Sony Cyber-Shot DSC-V1 Digital Camera

2 Answers

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Hi

I hope you still have your copier and have not yet sent it in. I had the same problem and when I called Canon Tech support, they told me to go buy a new CANON brand toner cartridge that costs from $150 to $180 each to see if it would fix the problem. Obviously, if this did not fix the problem, I cannot return the toner for a refund. I was using a knock off brand that cost me $40.

I found that the problem is a metal shutter that is inside the machine behind the toner cartridge. It is a metal shutter about 1/4 inch by 4 inches that moves up and down to protect the user from the laser. Your shutter is not moving up out of the way of the laser. What I did was grab the center of this shutter with a hemostat (or long thin pliers) so that it bends this shutter just a little bit, then I pushed the shutter upwards with a butter knife. This little bend in the metal shutter causes the shutter to stay in an upright position by friction of metal on metal. Now it copies fine, even with an offbrand toner cartridge. It saved me hundreds of dollars on repairs or replacement parts.

I think that Canon tech knows about this, but they make more money when they replace a whole new laser unit for you or charge you for repairs.

Feb 23, 2009 | Canon imageCLASS MF6550 All-In-One Laser...

1 Answer

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I experienced the same problem and took the camera in for repair - I was told the problem was with the motor on the zoom drive which had to be replaced. The shutter cover has worked fine ever since. Repair cost was about $150

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1 Answer

NIKON D2H ERR FAULT


I had a D2H with a similar error. The camera started giving an 'ERR' message almost from new but from reading various posts from other users I assumed it was a 'known' idiosyncrasy of the D2H, the camera would create an underexposed first shot after turning on. A colleague has the same problem on his D2H, and there are numerous references to the same problem on the web. Your post points to a similar shutter issue. My shutter failed completely at around 65,000 actuations, well short of the advertised '150,000'. In addition, the horizontal Main Command Dial had also failed a short time before, and it had cost me £135GBP to have that repaired.

The problem is down to the shutter and unfortunately replacing the shutter costs £349GBP in the UK, quoted to me by the Nikon UK Service Department, in Kingston, in March 09.

As for Nikon repairing it under a 'goodwill' policy, you may have better luck than me if you live somewhere other than the UK. I told them to keep mine, as attempting to charge me for the repair was the last straw, it wasn’t worth me spending another £350 on a camera that hadn’t been reliable in the first place. I had been planning on getting a D3 in October/November but will now probably sell my Nikon gear and go over to Canon, as Nikon don’t seem too bothered about their professional user base, and I certainly won’t be paying £5,000 for a D3X.

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3 Answers

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Defective CCD. Just happened with our A610 as well. Oddly enough just had our Canon ZR85 camcorder repaired about 1 month ago (for free) due to this same problem. Sounds like Canon isn't as forthcoming with the A610 tho. We called today and they said $100+ to repair or replace, but the following link seem to indicate that if you're persistent you can get them to fix for free. Now the battle begins ...

http://forums.cnet.com/5208-7593_102-0.html?forumID=58&threadID=243034&start=0

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1 Answer

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The suggestion that it would cost a thousand dollars to fix this problem is totally off the mark. Your camera's shutter has stuck open. Normally when you take a picture the shutter closes blocking out the light and allowing the image sensor to record what it saw at the moment the shutter closed. When the shutter sticks open the images come out over-exposed and have lines across them because the image sensor is unable to properly record the image. This problem can be fixed with complete disassembly of the camera and lens assembly. The labor costs in the range of $89 to $145 and parts are not usually required. Check with your manufacturer for recalls and/or warranty support. If they cannot help you for free, there are repair providers which you can find online who will work on your camera for reasonable rates. David Millier Advance Camera Repair

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1 Answer

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Hi Tim, I had the same problem , I took it to get it repaired & was told that it needed a new shutter solinoid , the repair cost £90 5years ago, you are probably looking at around £140+ today. mine has gone again & I am reluctant to spend that sort of money on it again. If you manage to get it repaired & there are periods of time when you wont be useing it take it out periodicly & just run the shutter a few times, it helps to stop it sticking. Good luck with whatever you decide to do . regards dave.preece@ukonline.co.uk

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When you say the shutter is open, you can see the purple glass lens from the front?

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