Question about Sharp AR-153E Copier

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Sharpdesk Scanner only works with certain computers?

I have installed Sharpdesk on several machines where I work and it only seems to work correctly with certain machines. I have tried finding any similarities (programs, O/S, etc.) that could explain the problem but I'm at a loss. I've been trying to figure this out for weeks and i'm about to pull my hair out. Any ideas?

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Had the same problem and discovered that the PC's that didn't work had Windows Firewall turned on. Turned it off and it worked. (Of course, you could also allow ScanDesk's port through if you want, rather than turning off the firewall completely.)

Posted on Oct 01, 2009

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Chances are it's the configuration of SharpDesk that's in question here. SharpDesk is designed to work with a myriad of systems as a scan interface, but older versions (pre 3.2) can be buggy, especially with Adobe Acrobat/Reader below version 7.

What you should do is go to each PC with SharpDesk installed and launch the program, then go to the pulldown menu and click on 'Tools'. Next, highlight 'Product Configuration', then choose the sub-menu item 'Network Scanner Tool'.

Once the tool launches, click on the 'Scanners' tab. In the 'Known Scanners' window make sure the IP check-marked matches that of the copier you're scanning from. Once you've highlighted that IP address, click on the 'Auto Detect' button to the right.

This will send a command to the copier to confirm communications pathways and test them. Once that's completed, click on 'Apply' and you should be able to scan to that PC.

If this doesn't work, you may need to check and verify the actual scan setup entries on the copier's webpage. Launch your normal web browser and plug in the IP of the copier in the address line. If you get a security prompt it's 'admin' (all lower case) for the login name and 'Sharp' (capital 'S', all other letters lower case) for the password.

You'll need to go to 'Destination Management', then whatever setup option you're using (i.e. e-mail, ftp, desktop, etc.) and confirm the existing entries for the scan functions are correct.

Hope this helps!

Posted on Sep 04, 2009

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Sharpdesk is so designed and made for Sharp digital multifunction units and can be installed on any windows OS on most sharp brand.

Posted on Sep 05, 2009

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