Question about HP PhotoSmart C4180 All-in-One Color InkJet Photo Printer

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Exactly the same - phantom jam - HP advice doesn't work.

Mine is a 2-year old printer, brand new when I purchased direct from 'Media Markt' in Germany. More than that, maintenance tech at Media Markt said he had several printers brought in, with same problem. I asked what was the answer....he said "...too expensive to repair - buy a new printer...". But he didn't say "....not another HP"!!!

But my own conclusion....? Never again an HP printer. My summary of the C4180....? c**p!!!

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LOCATION OF PRINTER SENSOR


Jams

Clearing jams

CAUTION Do not use sharp objects, such as tweezers or needle nose pliers, to remove jams.
Damage caused by sharp objects will not be covered by the warranty.

CAUTION Always pull jammed media in the direction it would travel through the paper path.
Do not pull jammed media against the direction of travel through the paper path to avoid damage
to the printer.

To prevent damage to the printer when clearing jams, including jams in the output bin, always open the
print-cartridge door and remove the print cartridge. Keep the door open and the cartridge out until the
jam has been cleared. Opening the print-cartridge door and removing the print cartridge relieves tension
on the printer rollers, which prevents damage to the printer and makes the removal of jammed pages
easier.

Occasionally, media becomes jammed during a print job. You are notified of a media jam by an error
from the software and the printer control panel lights. See Control-panel lights (HP LaserJet 1010 series
printers) on page 102 or Control-panel lights (HP LaserJet 1020 printer) on page 106.

The following are some of the causes of media jams:

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The input trays are loaded improperly or are too full. See Loading media on page 25.

NOTE When you add new media, always remove all of the media from the input tray and
straighten the stack of new media. This helps prevent multiple sheets of media from feeding
through the printer at one time, reducing media jams.

The media does not meet HP specifications. See Media specifications on page 21.

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Typical media jam locations

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Print cartridge area: See Removing a jammed page on page 43.

Input tray area: If the page is still sticking out of the input tray, gently try to remove it from the input
tray without tearing the page. If you feel resistance, see Removing a jammed page on page 43.

Output path: If the page is sticking out of the output bin, see Removing a jammed page


NOTE There might be loose toner in the printer after a media jam. This toner clears up after
a few sheets are printed.

Removing a jammed page

Use the procedures in this section to remove a jam.

CAUTION Media jams might result in loose toner on the page. If you get any toner on your
clothes, wash them in cold water. Hot water will permanently set the toner into the fabric.


Partshere Troubleshooting

CAUTION To prevent damage to the printer when clearing jams, including jams in the output
bin, always open the print cartridge door and remove the print cartridge.

To prevent damage to the print cartridge, minimize its exposure to direct light. Cover the print
cartridge with a sheet of paper.

NOTE The following illustrations show the HP LaserJet 1020 printer. The same procedure is
used to remove a jam in the HP LaserJet 1010 series printers.

1

Open the print cartridge door, and remove the print cartridge.

2

Grasp the middle edge of the side of the media that is most visible, and carefully pull it free from
the printer.

CAUTION Do not use sharp objects, such as tweezers or needle nose pliers, to remove
jams. Damage caused by sharp objects will not be covered by the warranty.

CAUTION Always pull jammed media in the direction it would travel through the paper path.
Do not forcefully pull jammed media against the direction of travel through the paper path to
avoid damage to the printer.


3

When you have removed the jammed media, replace the print cartridge, and close the print cartridge
door.

After clearing a media jam, you might need to turn the printer off then on again.

NOTE When you add new media, remove all of the media from the input tray and straighten
the stack of new media.

Sep 25, 2011 | HP LaserJet 1020 Printer

1 Answer

The printer tells me there is a carriage jam. I have switched off, opened carriage door and there appears to be no jam but still printer won't work. Still says carriage jam and that cartridge cradle...


Phantom paper jam! This apprears to be a known problem. After spening hours on numrous restarts, I contacted HP support and they sent me a new (reconditioned) one under warranty. Now I only have problems with the software.

Hope this helps.

Dec 19, 2010 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

Power Supply for HP Media Center m1270 PC


Are you sure it's the power supply?

Most modern power supply units are of the ATX type. Brand should not matter. Your PC used a 300 watt power supply when new. You can purchase a power supply with more output (watts) if you like, but not less. You will have to purchase from a computer specialty store most likely - take the dead one in and compare it side by side with the new one before buying.

Dec 11, 2009 | HP Media Center m1270n (PP132AA#ABA) PC...

2 Answers

HP Officejet Pro L7800. Had paper jam, but opened


mine was 2 there was paper stuck in the little white gears

Nov 02, 2009 | HP Officejet Pro L7780 All-In-One InkJet...

3 Answers

I have a total of 10 HP Color LaserJet 4650 printers, and 7 of them have the following problem: they jam at the fuser whenever a full-color picture, photo, or slide is sent to print (especially ones with...


This jamming has to do with third-party toner cartridges being used. I had this problem using Xerox toner cartridges and found that I would have no jamming if I used at least 2 hp-brand toner cartridges and the rest Xerox. I then used a different brand of 3rd party toner cartridges that would not jam as long as just the black cartridge was a genuine HP black toner cartridge. This issue has been confirmed even by the manufacturers of the generic toner cartridges. Hope that helps!

Oct 15, 2009 | HP LaserJet 4650 Color Printer

1 Answer

HP laserjet 4650 with 'phantom' paper jam


hi , I had similar problem,the printer memory is locked on that last transaction feed,
either. check all copy transactions are deleted.you may not reolise you have 3 or 4 still programmed for shedule.
un-install the printer from your pc
the re-install shuld clear it.
set - printer to default mode
you may find your printer works fine on a friends pc, try all or either of above good luck colin leeds

Jul 16, 2009 | HP Color LaserJet 4650DTN Printer

1 Answer

Phantom paper jam


Same as sarahfrank and have tried all the suggestions on the hp web site.

Nov 03, 2008 | HP PhotoSmart C4180 All-in-One Color...

1 Answer

Tektronics phaser 850 - media jam


Exactly what 2 of mine are doing. I have no clue on how to fix this so if you find a solution let me know via e-mail if you can. My e-mail is Seeley4859@gmail.com

Thank You

Jun 12, 2008 | Tektronix Phaser 860DP Thermal Printer

7 Answers

Jam


Exactly what does it do? If the paper is not leaving the tray, then most likely the feed rolls need either cleaned or replaced.
Try taking a cloth with some alcohol, or soapy cleaner such as fantastic and clean the rollers throughly. If that works for a while then the problem returns, the rollers are worn and in need of replacement,
If that's not what kind of jam you are experiencing, please provide more detail and I will pursue it further with you.
Phantom jam makes me think its just not feeding out of the tray, and there is a lot of slipping with those feed components

Feb 22, 2008 | HP PSC 1315 All-In-One InkJet Printer

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