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Change your earpiece.Need to know in phone have 3 kind of mic:1,microphone to make somebody hear our voice. 2.Ear piece to make we can hear for sombody voice. 3..Buzer to make phone ringing or louder sound when somebody speak (speaker). in that case your earpiece is not work,so change your ear pice. I hope it help.
There are 3 solutions 1st you can take it to where you bought the phone and they can replace it if your warranty is still valid or if you have insurance on your phone. 2nd you can take the phone apart (open where the screen is) i suggest only doing this if you are sure you can put it back together and check the ear piece, if it has dirt on it try to remove it, but be gentle. Also if there is nothing visible that looks like it got disconnected its broken and you need a new ear piece. 3rd get one of those headsets and use it like that
Same thing happened to my Alias. The problem is the speaker went on the phone or the connection went on the board. Take it back to sprint and depeneding on the age and condition of the phone it should be covered under warranty. Also they will work with a headset if you happen to have one handy.
Sounds like the ear piece connection between the two halves of the phone has been broken. Your "speaker phone" function should still work because the sound comes from the back of the main body of the phone. To the best of my knowledge, this can't be fixed. You will need a new phone. I hope this helps.