Question about Microtek ScanMaker 5950 Flatbed Scanner

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Solid black image with flatbed or adf

Help? I loaded and reloaded software per instructions,using scan wizard. Using Windows XP, 1 GB memory, lots of hard disk space, etc. Another older microteck scanner, with adf-700 works fine. Used it before and after trying to use the scanmaker 5950, successfully. the 5950 scanner goes through the motions of a flatbed scan and adf scanning, one or multiple pages, but all I get is a solid black image. Doesn't matter whether a preview is done or not. Tried to circumvent by using the Windows scanner and camera accessory program with XP, but get the same result. I unlocked, then relocked and unlocked the scanner again (turn knob on the bottom with a coin, as directed by the program). Power supply and usb2 cord works with different microteck scanner (adf-700). What is wrong? What can I do. Hope it is something ridiculously simple I have overlooked. My email is Thanks.

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Re: solid black image with flatbed or adf

This particular scanner may not run to NTFS instructions.
Check Windows Help in my computer- for program Compatability
and try to reset the software to run as Windows 98 - it may work.

Posted on Dec 08, 2007

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try this:
1. check your usb port (if possible try another)
2. make sure the scanner has enough power (if not use stabilizer)
3. Try using windows scan instead of software scan. i.e scanner and camera wizard
4. if you are using windows vista or 7 try running the application as an administrator

this should work
of not contact a nearby technician

Jan 04, 2011 | HP Scanjet 3400c Flatbed Scanner

1 Answer

Xerox Documate 152 - Scan quality is now V.BAD!

I would go to and look up their knowledge base. Here is a copy of data from their site related to this problem:

Symptom: Scanned images have poor image quality, are fuzzy, unclear, or hard to read.
Cause: There are several things that can lead to poor image quality including the scan settings, dirt on the scanner, and driver problems. Solution: Note: If you scan as a PDF file and your scans look fuzzy when viewed in PaperPort, try right clicking on the file and selecting "Open" to open them in Adobe Reader. If they display fine in Adobe Reader then there is nothing wrong with the scans, it is simply that they are not being displayed well in PaperPort.

The following solutions can help resolve poor scan quality.

Solution 1 - Adjust the scan settings

Try increasing the resolution of your scan. 300 dpi to 400 dpi should be clear for most images
  • If you are scanning in Black and White, try Grayscale or Color. Some images will not display correctly in Black and White
  • You can also try adjusting the brightness and contrast
  • Note: For information on adjusting your scan settings, refer to the user guide for your scanner
Solution 2 - Clean and Calibrate the scanner

Note: Calibration only applies to sheetfed scanners.

Use the link below for instructions on cleaning and calibrating (if applicable) your scanner:
Solution 3 - Reinstall the scanner driver Select a link below for instructions on reinstalling your scanner driver:

Jul 08, 2009 | Xerox DocuMate 152 Pass-Through Scanner

1 Answer

HP Scanjet 5590 nothing showing in Scan to box

go to control panel and start using the scanner from their it may work

Jan 12, 2009 | HP Scanjet 5590 Flatbed Scanner

1 Answer

We have a HP Scanjet 5500c Scanner and when you try to scan a sheet the image scan all black, do you know why that is happening.

s.gif s.gif

See the item is placed correctly on the scanner glass or in the ADF.Make sure that the item you are trying to scan is placed face down onthe glass, or face up in the ADF. Ifyou are using the ADF, there might be a page on the scanner glass.Raise the ADF unit and remove any pages on the scanner glass. If you are using the ADF, the ADF window might need to be replaced.

If that is okay, Please check this link.

Jan 07, 2009 | HP Scanjet 5500c Flatbed Scanner

1 Answer

Images upside down and backwards

The ADF does nothing more than feed the document into a position to be scanned, and has nothing to do with print issues " stripes" on print? Can you provide more details.

Typically you will find an icon near on the tray of the ADF which will display the proper orientation for the item to be scanned. If this is correct, then your software is somehow manipulating the image to a different orientation. You may want to check the scanned image before printing, and check the printer settings. More likely a printer problem, than a scanner problem as I have understood the issue thus far.

Nov 19, 2008 | Xerox DOCUMATE 510 Flatbed Scanner

1 Answer

Imageing software for Winxp

You will find the driver and software here:

Need registration to get access to download first (It's free)

Nov 04, 2008 | Acer ScanPrisa 640P Flatbed Scanner

1 Answer

Green layer on scanned image from ADF Simplex

What model of scanner are you using? Is it white light based or RGB LEDs (Light Emitting Diodes). Very rarely it may happen that the Red and Blue LEDs are not glowing may be because of loose contact, but this very rare occurence. Try reloading driver software.

S. Mohan

Aug 13, 2008 | Fujitsu fi-5750C Flatbed Scanner

1 Answer

Xerox 510 will not scan from ADF

If it is new, and not assuming there is a hardware problem with the scanner (some fault), might be a software problem. If the scanned image from the flabed is OK the drivers would be installed properly. You do not say which software you are using but when you have a "Professional" documentscanner and intend to use it for "production" scanning you need proper software also, To scan, to mix documents, rearrange pages, auto remove blank pages, deskew, produce small PDFs even when scanning color and so on. Look at PixEdit - it will do the job for you.

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2 Answers

Scanning negatives

Are you saying
The scanner worked with negative with XP but not with Vista?
Uf so this is a drver problem
Two thing to try- 1, Go to Programs/Accessories/system Tools Compatability Wizard and rest to XP then try.
Or 2 Google for suitable Vista Driver

Jun 11, 2008 | HP Scanjet 4070 Flatbed Scanner

1 Answer

No picture image when scanning

This looks like a CCD failure. Can the image be corrected in the PC software Which image editor are you using?

Jun 14, 2007 | HP Scanjet 5500c Flatbed Scanner

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