Question about Canon MX700 Office All-In-One InkJet Printer

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When trying to send a fax, the fax didn't go through, could it be that i am doing something wrong, or possibly a problem on the recieving end?

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Could be either, make sure you are set up for the proper dialing mode, either tone or pulse dialing, and check your sent fax report for the error code created when the faxes don't go thru, and let me know what the error # is.

Posted on Sep 03, 2009

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When I send a fax, a big line accures on the paper on the recieving end of the fax. This happens to everyone I send a fax to. What is wrong with my fax?


HP has a document to address this issue.

Click here.


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YOUR LOGO IS PROBABLY A LIGHTER COLOR THAT THE MACHINE CANNOT PICK-UP.
TRY CHANGING "DENSITY" SETTING BEFORE SENDING.
YOU SHOULD BE ABLE TO TEST THIS IN THE "COPY" Mode before sending.

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Try turning off and unplugging the machine for a couple of minutes, this should clear the page memory, then power it up and see where you stand.

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Try sending your fax to a lower baude rate to 14,000 bps, I had this problem before and I solved it by sending to a lower sending speed bacause the line was very noisey.

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While its possible, I doubt your doing it wrong...
  • Select [FAX], place the paper as indicated on the tray, type the number, and hit send. That's about it.
However, Fax machines will not send when attached to a digital phone network, used over IP phones, or in conjunction with DSL service without the lines being conditioned. This is a small device which hides the higher frequency noise from the fax machine. Any sort of signal shared on the lines may interfere with sending, recieving, or both. If you use DSL for example, I'd almost guarentee this is part of your problem.

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Remote fax error means there is something wrong on the receiving end, not with your fax.
It could be that it can't negotiate the handshake with your machine (that static noise it makes when it first connects).
Or it's not set to a receive mode.

Have you tried just calling the remote fax with your phone to see if you can hear that it is in a recieve mode (you'll get the static) or that it's not going to an answering machine by mistake (a common problem)

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send yourself a fax. if it goes not print out the fax, something is wrong with the modem. OR buy a newer MFC.

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Recieving faxes
  • Plug a regular, non-digital, phone into the fax's phone line and see if you get a dial tone
    • If you do not have a dial tone, seek support from your telephone service provider
  • Dial the fax number from a phone    
    • Normal circumstance is that you will have the fax machine pick up and make high-pitched noises
    • If the fax does not pick up, put a regular phone on the fax line and see if the regular phone rings when dialed
      • If the phone rings, answer it and see if there is line noise
        • If the line is clear, call the service number listed on your fax
        • If the line is staticy or unclear, call your telephone service provider
      • If the phone does not ring, call your telephone service provider
Sending faxes
  • Attempt to dial the fax number you are trying to send to from another phone.
    • If you hear electronic noises on the line, the other end has a fax machine on the other end
      • Check to see if you can recieve faxes.
    • If the remote fax does not answer, the problem is on the remote side, contact the recipient

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