Question about Sony IT M804 Corded Phone

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Simular issues I am a phone tech, we just went to a site with this model phone with same problem only they have all four lines active and it seems to happen with any combination of lines. Just wanted to find out if anyone has a solution on these yet? To add to the problem they sometimes have a line that it on hold and they can't go back to it, yet sometimes by unplugging the phone and reconnecting they can get it to work.

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I have a new tracfone. You sent. I cannot activate. Web site sends me in circles. Cannot reach your phone number. You said I could keep my phone number and my minutes would transfer. HELP!


That is an issue that TracFone will need to help you with directly. You can call them (from another phone) at 1 (800) 867-7183, or you can visit their support page at http://www.tracfone.com/case_select_action.jsp

I just tried the above phone number and it is working fine.

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How do I activate my new straightalk phone,I attempted to activatlast night butnit isnot activatedbut my ATT phone has been cut off?


How did you try to activate it over the phone or online? Where did you buy your Straight Talk Phone, from their retail store, online, a third party reseller like HSN.com or a private party?

If you bought it new from a thirld party like HSN or QVC, you must call them FIRST if there are activation problems. They may have a special Straight Talk Tech Support number for you. You can creat an account on the Straight Talk website with your full, real, information and try to add the phone (by type) to your profile and then putting in the IMEI number.

Call Straight Talk tech support, keep calling till you get a real person. If the system says call back later, hang up and call right back. Tell them you want to activate a phone.

Porting your old number.
If you wanted to transfer your old number from AT&T but they shut off your old phone, you may not be able to transfer it now. Both the old provider phone AND the new phone must be ACTIVE and working at the same time to port a number over. They need a working phone to move it TO.

Go to the Straight Talk has a FB page and post your issue online. That seems to get fast service. Save the chat with the instructions. Ask for the rep to call you and give you a "problem or issue number" via your email address.

You must speak to a real person for this problem - if it didn't work the way you did it.

You can email their tech support also. If the regular reps don't help, ask for a supervisor.

American Movil which owns Straight Talk, Net10, Tracfone and 10 or more other companies have terrible support. They're non-native English speakers, mostly in the Phillipines and Central or South America who read from a script and often read about a different problem. Whenever I have a problem with minutes or a phone I almost have a stroke before we're done.

Try to do as much as you can can online. Understand their web site often doesn't work correctly. After years of doing business with them often the site is partially broken or undergoing updates, that's why transactions don't go through properly.

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Line 2 will not work in office


First check the wires. If you have not made any changes in the office (adding or changing phone equipment) then one of the wires may be crimped. Check the condition of the wire and the socket on the phone and the wall. Make sure the connectors (little bare wires) are straight and that they make a solid connection when you plug the wire in. If you have made a change in the wiring check the wire to make sure it's a four conductor wire. Look at the ends, there should be four gold connections. If it only has two in the center that is the problem.

If the wires are good then swap out the phone with another and see if the problem stays with the phone or not. If you move the phone to a wire that previously had lines 1 & 2 working and line 2 still does not work then you have a problem in that phone. If the phone works then you have a problem in the wall wiring (Call a technician then).

If the problem is with the phone check that the line is active. You can program lines not to ring or not to be active on the phone.

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Not sure it this is a solution for ALL your problems, but...

I had a similar issue: Phone rings, caller ID info displays then seems to hesitate, then displays only "INCOMING CALL."

The issue seemed to be caused by interference with other devices on the same line (in my case, an alarm system).

Tech support had me change a setting on my TRU9466 base unit (this is one of the PowerMax 5.8ghz models). This is how we did it step-by-step on the base unit:

MENU
GLOBAL SETUP
IN-USE LINE SETUP
select LINE 1
switch to TYPE B

This seems to have solved the Caller ID "interference" issue -- my Caller ID now displays as it should. The Tech Support person suggested trying that TYPE A/TYPE B setting on "OFF" if TYPE B didn't solve the problem, but thankfully, it did.

Now Cheryl, it sounds like your issue is more involved than this -- I didn't have any connection problems -- but perhaps they're related -- you might try my solution.

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That is a common problem with this model, normally happens after a storm passes through. Unfortunately there is no easy fix for on site, it would need to be sent in for repair or replaced. You can google Siemens Cordless Repair to find service facilities.

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