Question about Creative Labs Zen Stone Plus MP3 Player

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My zen mp3 player shut off and wont come back on the power light is on but the screen is blank

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All creative mp3 players have a reset button you have to use a pin or very small object to reset it but to me it looks like it frooze up. try to reset it charge it and then turn it back on. the reset button looks like a little hole. the one i bought my roomate is on the side bottom and his says reset. you have the one i bought my mom and she is not currently here at the moment but there should be a simular hole on yours to reset. if you need help finding it let me know i will get ahold of my mom. 

Posted on Sep 04, 2009

  • peter_sidhu Oct 07, 2010

    brilliant - worked a treat!

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Hi my sony 6gb digtal mp ser no 5103146 the light that light the screen up has gone off can this be repair or fixed

Posted on Jun 11, 2013

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1 Answer

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First back up all of your music and do this: Turn off the player and make sure it is disconnected from the computer. Then press and hold the play/pause button and turn it on simultaneously. It will then enter recovery mode. Scroll down and select format (all) and let it format and it should work like normal. If it freezes again, then you may need a firmware update.

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Creative knowledge base gives this answer for blank screen on a Zen MX:
White screens or blank screens could be easily resolved with a firmware reload. The following steps will take you through the troubleshooting steps.
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  2. Make sure that the player has fully charged battery
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    http://www.creative.com/products/mp3/MP3PlayerRecoveryTool/welcome.asp?

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Your device lockup isn't uncommon, and in most cases is easy to fix. You need a small paperclip or straight pin to reset the device. When you reset, be sure to hold it in and wait for the blue light to turn off. Once you power the unit back on, it will rebuild and should operate as normal.

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"If your Zen is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

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