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Komguy, Printer MP470 I get an error message that there is a paper jam on the outlet. Cannot see any pieces of paper or anything obstructing the printer.Printer will draw in the first sheet of paper for about 1 and 1/2 inch and then paper sheet will not feed any further but printer continues to run through its paces. Will not feed paper to copy from the internet or raising the cover lid and trying to copy a loose sheet of material. You mentioned that the sensor arm may be bent or broken inside behind the platen roller. Can these parts be seen from the outside or does the printer need to be disassembled to access these parts? What is the purpose of the platen roller. I see to small gray wheels next to each other on the right side where the paper is stacked, 2 white prongs about 2 inches apart and a white roller that I can feel with my hand and it spins free. Maybe there is a skematic somewhere that will show where these parts are located?

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  • wwiihomefron Sep 03, 2009

    Asked to use expert komguy. Already submitted my question and requested komguy

  • wwiihomefron Sep 04, 2009

    Have only occasionally had a paper jam an it was easily removed. Where is the sensor feed? Is it the 2 white prongs where the paper is stacked and the prongs are about 2 to 3 inches apart?.You can move the white prongs back and forth. Are you reffering to the 2 small gray rollers(one larger than the other) as needing to be cleaned? They look pretty clean.The larger gray roller is attatched to the end of 6 or 7 inch round white roller that can be rotated by hand. Can not seen anything broken or bend. When a piece of paper is pulled down into the printer and then stops its feed and the printer is going through the print cycle, the large gray wheel does not turn at all or feed the paper. Could it be there is some small piece of paper trapped somewhere deep inside the printer? Cannot see any paper obstruction in the long outlet roller and it turns fine when the printer is going through its cycle. Wish there was a diagram somewhere that I could actually look where these parts are located

    Printer is about a year old

    Thanks for any further help.


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3 Answers

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  • Master
  • 1,183 Answers

Hi,

  • Turn off the canon printer
  • Hold the Resume Button (red circle in the triangle), add a printer (click “Power”) an indicator light green.
  • Hold the Power Button, release the Resume Button.
  • Not releasing the Power Button, double click “Resume” and release Both Buttons.
  • Click “Resume” for Four times
  • Once you click “Power”, to confirm the selected action (reset counter absorber). To disable the printer “Power” button to click again

  • Use a moist cotton cloth and clean the rollers with it. If still it doesnot pick the full paper the feed roller and sensor assembly is bad and needs repair or replacement.


    Thanks for using Fixya
    Proton

    Posted on Sep 05, 2009

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    • Master
    • 3,614 Answers

    Hi,

    The unit may have a paper jam or stuck object inside, if you have experience a paper jam error before, check the printer for any object or paper stuck inside, clean roller.

    Some error like this can be a problem on the feeder sensor and by this time you may need to replace and repair the unit.

    Hope this initial info helps

    Posted on Sep 04, 2009

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    • Master
    • 2,777 Answers

    Are you looking for help from someone specific? I am trying to find a schematic of this machine now for you. I assume you have already tried unplugging the machine entirely for a few minutes, then replugging?

    Thanks
    Tim

    Posted on Sep 03, 2009

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