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I would remove the paper tray, inspect the area carefully and look for debris in the area, i.e. paper clip, staple, rolled up paper etc. Then do the same thing for the area where the paper exits. If you are able to turn the rollers by hand, the offending item may expose itself.
Hello sir; It depend on where the paper got jam, if jam at the point when paper take off, then you have clean up paper pick up roller or replace it, if jam inside the machine then have to clean up paper feed roller, if jam at the end, check the paper exit senser, make sure it moving freely.
Hi, the printer manual or the printer itself would have instructions on how to remove paper jams. Also loosen the guides alongside the paper feed a bit to ensure it is not holding onto the paper sides too tightly as this will continue to cause jams.
Preface; I am a support tech for a major gov't facility and we have hundreds of the Dell printers and PC's.
2 possible solutions. I have seen both. Items can get stuck in the paper path in the guide area, this is just before the pressure roller plate, this is the plastic piece under the fuser roller assy. The rounded plastic piece that guides the paper from the tray into the print area can have paper scraps or objects such as rubber bands, staples or paper clips caught inside of it. This can happen if any of these things get in the paper tray. I just pulled a rubber band out of one of these today.
Many times it is the paper sensor that is located under the pressure roller plate. After you remove the fuser asy you can see a plastic 'finger' that is just right of center in the pressure roller. There is another one a little further in and it is more center line on the 'floor' of the printer.
I have seen these go out with fair regularity. If you remove the paper tray and turn the printer on its side you can find the body of this sensor under the feed roller/arm asy that drops down into the tray to start the feed process. It has some white, plastice type material and wires running out of it. It is held in by a single screw. There is another sensor of the same design located by the pivot point for the feed arm. If the paper gets by the first sensor then stops, it is the second sensor that is out.
If it jams every time while printing only 1 page and stops just past the exit of the fuser unit, it is most likely that there is a problem with the paper exit sensor on the fuser unit. We have many of the 1700N printers and have seen several times that the paper exit sensor actuator arm gets broken off when removing a paper jam.