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Have a pcl wl01, both usb & mouse lights on, pc will not acknowledge...nor will update mouse driver help..

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  • kalamanda Sep 03, 2009

    Roonie, thanks I've tried that, hasn't worked, my hub is fine, no joy

    Many Thanks

    Mel

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  • 136 Answers

Start button ---> Settings ---> Control Panel ---> System ---> Hardware Tab ---> Device Manager

Locate the "Mouse and other pointers", expand menu, and uninstall all mouse/pointers. Power down, plug in the mouse, and re-boot. Allow Windows to discover new hardware (the mouse) and it will install a generic driver to runthe peripheral. You can then go back to the device manager, right-click on the mouse, and update the driver if necessary!

If this does not work, you may have a problem with the USB hub... follow the same instructions as above, but remove the USB (at the bottom of the list). By allowing Windows to discover new hardware, you'll at least get a basic-functioning driver that you can then upgrade/update later!

Hope this helps!

-- RT

Posted on Sep 03, 2009

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