After installing printer head and ink cartridges into our BRAND new printer, I keep getting the message "Remove cartridges and reinstall printer head and cartridges" I have done this 15 times and get the same message each time. Is it a cartridge problem or a bad printer?
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Assuming you have a refilled or remanufactured cartridge there this is actually pretty normal. These cartridges have no means of checking for new ink in the cartridge so will continue to warn of empty. They will not however stop you from printing as a result.
If however you purchased the cartridge as a brand new cartridge, you may have been miss-sold the cartridge. In which case I would advise speaking to whoever it was purchased from.
Can you find a friend with a similar HP printer, i.e., one that accepts the same model-number of ink-cartridge? If the cartridge gives the same error-message in the other printer, it's time to responsibly recycle your "dead" cartridge, and give the brand-new cartridge to your friend, for his/her usage.
The message that persists in saying to "replace black cartridge" could be due to a defective cartridge chip. The chip maintains counts and tells the printer when a new cartridge is installed. If you cartridge is remanufactured, they may have neglected to install a new chip.
Regarding the new fuser not working, I'll have to get back to you on that.
some cartridges are charged up ( have a chip fitted to them )
If the chip is not charged to tell the printer it,s full of ink. this will cause the problem.
have you tried. unplugging the printer from the mains. then powering it back up.
also try using the printers own software to add new cartridges et,c.
you could also try re-installing the printers drivers/software if you have it,s instalation disk.
you need to print only in black if that is all the ink you have, and also you need to remove the color cartridge as it still registers in the printer as able to be used, although it is empty or near so. Did you remove the tape over the print head fron the new ink cartridge? Do a print head alignment, or use the toolbox icon to tell the printer that you just replaced the cartridge. Some HP models chip the ink cartridges so even a refill wont register as a full tank and the printer wont print. chip needs to be reset (difficult) or just replaced with a new cartridge.