Question about Sony Handycam DCR-TRV17 Mini DV Digital Camcorder

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Tape compartment won't open

The kids were messing with the camera last nighyt and now i can't get the tape compartment to open

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  • JJ2030 Dec 07, 2007

    Sony DCR-TRV17

  • JJ2030 Dec 08, 2007

    worked like a charm--the kids forced the compartment closed so it rattles a bit, but works and plays. Thanks!

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Eject the tape by disconnecting the power adaptor and removing the battery. After waiting a short time and then replacing the battery, the tape would eject.

Posted on Dec 07, 2007

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Posted on Jan 02, 2017

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I get the c32:22 and 23 message. I did as the user guide instructed and the message still appears. What else can I do?


I had the same problem and have been researching this for days. Here's how I fixed it - at least temporarily... I opened the tape cover and looked at the metal tape compartment, where it reads "Do not push." Looking at it, the left side appeared to be pushed down - less space between that side of the compartment and the inside of the camera, as compared to the right side. I gently pushed up on the left side, ever so slightly giving more uniform space under it, as compared to the right side of the compartment. It worked! I'm not sure how long it will last, but I can probably keep doing this until I get all of my tapes uploaded into my computer for editing.
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I just posted that I had the same problem with the Elura 100 not taking the cassette, although the compartment will close without a cassette. And I did have the problem with the left wheel rewinding, then the beep occurs.
I was tinkering a bit. I decided to take some video on the SD card, and I let it record for a moment. After that, I went back to trying to get the cassette compartment closed, and it worked! Almost like the camera needed reset.
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Prior to that, I have tried using a can of air, loading a new cassette, etc. And I DEFINITELY did NOT have any condensation!
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I had same problem, while transferring media from TRV-16 to DVD, tape would not play, then would not eject. This after transferring several tapes to DVD. I tried several things over the last couple months that did not work before finally getting it open today. It did me no good to remove several of the outer panels that were each held by two "tiny" phillips head screws each. Went to the internet, found your post, also found a post that referred me back to SONY page which follows.......

Follow this procedure to troubleshoot if the cassette compartment will not open or the tape is stuck and will not eject.
IMPORTANT: If your camcorder model has a RESET button, first try pressing this button. If there is no RESET button, or pressing the button does not resolve the issue, continue with the troubleshooting steps below.
  1. Turn off the camcorder.
  2. Remove the battery from the camera.
  3. Remove the AC power supply from the camera.
  4. Slide the power switch on the camera to the VTR , VCR or CAMERA mode for 15 seconds.
  5. Slide the power switch back to the OFF position.
  6. Connect the AC power supply to the camera.
  7. Attempt to open the cassette compartment.
"NOTE: If the issue is still unresolved after completing all of the troubleshooting steps, service may be required."

After I did this, I could hear a whirring sound when I hit eject, although nothing came out. While the whirring was going on, I pulled up and out with constant pressure and the cassette holder opened. The tape had jammed apparently as the little protective plastic tape guard was jammed partially open when I pulled the cassette out. Good Luck and don't be afraid to put a little pressure on the door if you can hear the door trying to open.

Now I turn to recovering the tape, but having grown up with cassette decks, don't believe it will be a problem.

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I had a similar issue where the tape bay would not lock in and engage the motor mechanism to load the tape. I removed the battery from the unit and let it stand for approximately a minute then reinserted the battery. The tape drawer closed first without a tape then reopened with no issue. I then inserted a new tape with no issue. I guess it needed a hard reboot.

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