Apparently, the C4280 driver on your CD is incorrect. So, reinstall your C4280 driver from here:
www.hp.com and on the left side you
will see a grey menu that says software and driver downloads. Click on it and
type your product. The version right now is 9.7.1
DO NOT INSTALL THE HP INSTALLER FILE - it is the same as on your CD.
Hope this helps.
Hi.
Some device drivers have problems and the device driver that came with your printer/scanner apparently didn't work consistently. That is one reason why software (in this case a driver) is updated by the manufacturer. So, you should use the updated driver - download from the Internet and save for future use.
Good luck.
No need to reinstall Windows XP, but just the software for your printer (called a driver).
If you haven't already, delete the C4280 in Printers and Faxes
I found this link for Windows XP:
http://h10025.www1.hp.com/ewfrf/wc/softw...
Select "Download only". Download the file to your desktop, save and run.
Disconnect the printer's cable, restart your PC, connect the cable and your PC should see your C4280.
Let me know.
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Thanks for your comments. I'm confused and still not sure how to correct the problem. The scanner was working at one time; yet, you indicate the driver on my CD is incorrect. Now it doesn't scan. A HP Photosmart C4200 series disk version 8.0 was used for the original installation. Is there any reason why I should not use the original disk. Not sure why I should use the link to load 9.3 version. Please clear the fog. Have a great day!
Your reply: www.hp.com and on the left side you will see a grey menu that says software and driver downloads. Click on it and type your product. The version right now is 9.7.1. There is no grey menu item " software and driver downloads. Also; are you suggesting that I reload my windows XP?
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