Question about Computers & Internet

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Acer Crystal Eye Web Cam

I haven't touched a single setting in my computer but I went to connect to a web conversation and my computer simply says "Camera not found". Its not even there in the hardware. What may have happened and how do I fix it?

acer aspire 5520

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  • Anonymous Dec 08, 2007

    camera not found aspire 5315

  • Anonymous Dec 18, 2007

    Camera not found

  • Anonymous Jan 02, 2008

    i havent touched any of the setting on my computer and i whent to take a photo with it and it said ?"camera not found" please help!!!

  • MoesGoldens Jan 05, 2008

    I have an acer 5520. The webcam worked immediately. The device manager shows it and the driver is updated. When clicked it says it is not responding. The only changes made to the laptop is VNC and VPN installed for work. Would these interfere? M

  • Anonymous Mar 06, 2008

    Some times:camera not found or sametimes camera is busy

  • Anonymous Mar 15, 2008

    yea but my said to uninstall it so i did and then i tried to repair it and it said sorry can not be done

  • Anonymous Mar 15, 2008

    i reenstalled the windows i kept the crystal eye in the D disc and then moved it back on the desktop and now when i connect the web communication it says that camera not found it doesnot even open when i click it on the desktop

  • Anonymous Mar 23, 2008

    why my acer crystal eye webcam does not work properly it work sometimes but most of the time it does not work

  • onacoli_19 Apr 06, 2008

    my webcam in acer 5710G series is not working eveytime i click on the icon it says camera not found

  • evo334 Apr 16, 2008

    I have the same problem

  • Anonymous Apr 18, 2008

    yeah i have the same problem it says camera not found when you click on crystal eye camera so can some one help

  • Anonymous Apr 24, 2008

    acer 5710G webcam...most often than not, says camera is busy, or not found...and its not being used at the time!

  • kae25 Apr 26, 2008

    i got the new acer lap top wiv built in crystal eye webcam and its works ok on msn and hotmail but when i look on it to take pics or open it up its there bn a problem and cant find a soluion for it but yet works when u click on web can when u r on chat rooms etc

  • maricris magat
    maricris magat May 02, 2008

    my acer aspire 5520 the webcam is not working properly also in my Yahoo messenger its not working..and the audio i cannot hear everytime i go to chatrooms and i cannot display my image to my Y.M its blank i try it all.pls help me what will i do????!!!!

  • Anonymous May 05, 2008

    i cant find the icon to my acer crystal eye camera

  • nickeda May 08, 2008

    when i click on my webcam, or when im on msn it says camra not found

  • nickeda May 08, 2008

    my voice recorder works, but my webcam cannot be found

    how came i fiix it : ) ?

  • 3ric Jun 07, 2008

    My son touched a single button in my computer and accidentally pushing the power button,and I went to connect to a web conversation and my computer simply says "Camera not found". Its not even there in the hardware. What may have happened and how do I fix it?



    acer5710g

  • Anonymous Jun 28, 2008

    just saying camera not found from the day a got ma computer

  • whadley Jul 07, 2008

    spoke with the support guys, they told me download 2 drivers for the 5715Z

  • truls0204 Aug 02, 2008

    Acer 5520 crystal eye webcam, camera not found..

  • Anonymous Aug 06, 2008

    I have got the 8920 with the crystal eye cam ... and it says the same... the original driver from the webpage dosen't work aswell :(



    Can somebody help

  • Anonymous Aug 12, 2008

    I have the same problem, after I have instaled the software and drivers for the camera, I try to execute the web cam, and the application says camera not found..!!! What can i do?

  • Stbenard Aug 16, 2008

    Bought an Extensa 5420 says camera not found this stinks what do I do?

  • boyborn2craz Aug 19, 2008

    bought my laptop yesterday and cant use the web cam,...... some sort of error message
    someone pliz help me


    emmanuel mutie


  • Anonymous Aug 23, 2008

    when i want to use webcame i cxant get why

  • socdaal03 Aug 23, 2008

    when i want to use web came i cant get why

  • Anonymous Aug 28, 2008

    web cam not working on my acer aspire 5920

  • Anonymous Aug 28, 2008

    i have the same problem whit my travelmate 5710?

  • khris_salaza Sep 05, 2008

    my laptop acer has a built-in camera, Acer Crystal Eye. But i cannot use my webcam for yahoo messeger it always says "network error occured" how to fix this problem?

  • Bobcat2006 Sep 25, 2008

    I have the same problem with my Acer Asphire 5710G

  • Anonymous Oct 09, 2008

    its compelety gone off my computer

  • mdigness Oct 10, 2008

    Im having the same problem. I never changed a setting on my computer then all of a sudden when I was trying to connect to my webcam it said that it wasnt there. HELP please!!

  • 18418656 Oct 10, 2008

    camara de video acer extensa 5420 drivers

  • showtime1294 Oct 13, 2008

    I just bought my acer aspire 6920 a month ago and the webcam was working fine until one day it stopped. A note came up on the screen that said 'camera no found!' Its quite frustrating as I am far away from home and would like to have video chats with family and friends . .

  • amritansh Oct 14, 2008

    yes the same one

  • amritansh Oct 14, 2008

    i have the same problem with my acer aspire 5920
    can anyone help me out as i am not able to get connected with yahoo messenger webcam as whenever i am trying to connect it says not connected
    please if possible than do mail me on amritanshdash@gmail.com
    amritansh_dashing1985@yahoo.co.in




    please please please

  • Nyym Nov 04, 2008

    Pretty much the same problem, worked beautifully and now it doesnt work at all. when my webcam comes up, its just a blank, grey screen with no images. ive tried allll of your solutions. i have a 4 week old aspire 5920G. bah.

  • sosy_tgv Nov 05, 2008

    Hei.. webcam not found.. it`s meen in the Device Manager is not found the webcam Crystal Eye. So is unplugin.. but is corporated in the laptop aspire 5720.. So I can install 1000000 drivers .. if computer not see the webcam is not a good solution.. !!! si the problem is: The crystal Eye webcam in Acer Aspire 5720 is NOT FOUND on the SYSTEM !

  • donny1uk Nov 09, 2008

    acer 6920

  • Anonymous Nov 13, 2008

    I am first unable to use my webcam

  • Anonymous Nov 15, 2008

    the same/./

  • nadav123 Nov 16, 2008

    hi i've tried ALL of these solutions and none worked for me..

    the acer website wont even let me download the files, it's either file not found or it does look like it's downloading but then there's no file nowhere?? whats up with that...

    i'm on a 5520, had it for 6 months, never had a problem with the camera before, and didnt change any settings whatsoever..

    so i've tried uninstalling, and it just took out the link for the uninstall out of the folder but the crystal eye link is still there and still doesnt work so now it's totally messed up even more

  • mothafuka Nov 17, 2008

    I have same problem too... i had it worked upto yesterday and now... when i tried to use it in msn or anything it says camera not found

  • jraycooper Nov 18, 2008

    i found that my webcam is coloured green and flickers a lot, i hav tried 2 change the settings but cant get a normal picture, anyone knw wat the problem is??

  • eggenrea Nov 21, 2008

    hey guys please help me i have a same problem for my cam,,always error.. someone can help me?thanks for advance..

  • zamirmulett Nov 24, 2008

    "camera not found" on acer 5520 what can happen??

    help please¡¡¡¡¡¡¡¡¡¡

  • Anonymous Nov 25, 2008

    MY CAMERA IN ACER 4920G IS DISAPPEARE FROM HARD WARE PROFILE

  • erdi_xps Dec 02, 2008

    hey all I have 5930g and also my cam does not work cam not found anyone can solve this problem

  • Anonymous Dec 04, 2008

    The built in webcam on the Acer 5520 wont work.. how do we fix this

  • yrineangeles Dec 06, 2008

    acer 6920 aspire crystal eye webcam

  • ioanna-angel Dec 07, 2008

    camera no found or is busy


  • Anonymous Dec 07, 2008

    y have the same problem

  • hatoumadnan Dec 09, 2008

    I used the webcam couple of times and I used to see its Icon somewhere on the computer, now I'm trying to use it but it does not work, even the Icon has disappeared, it is no longer available, how can I get it back or redownload it?....here is my email if some body can help.

    Thanks

  • Anonymous Dec 09, 2008

    can't find a way to find it, it's there in the device manager, nowhere else

  • Anonymous Dec 13, 2008

    i have the same problem as you.

  • hotkitten_92 Dec 15, 2008

    my computer kept shutting down.. so we took it to be repaired now crystal eye webcam isnt installed but it is bulit in. how do u get it back??

  • Anonymous Dec 16, 2008

    i have the same problem it says camera cannot be found!

  • Anonymous Dec 16, 2008

    Six weeks after purchasing an Acer laptop the crystal eye camera stopped working. Acer were less than useless whenI ask for help and would only agree to help if I sent the item back to them to enable them to flatten the hd they would not send me any software. I have managed to find a number of sites where I was able to download the drivers but, when I install them they only work for a couple of days then drop out

    Then I get the message Camera Not Found

  • Anonymous Dec 16, 2008

    my cams not working:(

  • Anonymous Dec 16, 2008

    i have too find a webcam program becaus i have releas it LOL can some body help me pleas

  • arthicj Dec 17, 2008

    hi my acer model is 4520.. i too face the same problem with my web cam.. i get a window opened sayin camera is not found when i double click the icon.. some one help please

  • Anonymous Dec 17, 2008

    i cannot record or email with my webcam

  • Anonymous Dec 17, 2008

    when i try to set up a video conversation in messenger, I only get camera not found. When i try to start the camera it the camera picture is al purple.....



  • Anonymous Dec 18, 2008

    i have a similar problem as i can not view my web cam all i get when i want to use it is camera nt found

  • koenb Dec 18, 2008

    I have an Acer Aspire 7530 and the Crystal Eye webcam does not function anymore after 2 days. It says: CAMERA NO FOUND (bad english, but that's wat it says)

  • Anonymous Dec 19, 2008

    hi ...i hav a problem in mi acer web cam ,model 4520 ....the problem is when i click the acer icon the camera box appears but it black ,but i can take pic but not able to see mi image ,what to do ??help

  • vesleklause Dec 19, 2008

    hi i need help to fic my acer crystal eye webcam its not good it don t works and i don t know how i cam fix it have a idee to help me ? im klaus and i have acer e 620 emachines



    klaus

  • fafi_2785 Dec 24, 2008

    suddenly when i try to use me camera!it says camera not found!!please help

    acer aspire 4710z

  • Anonymous Dec 28, 2008

    I have the same problem with Acer webcam. It keeps saying camera is busy.

  • whitneym Dec 29, 2008

    I only used my web cam the first day I got it and a few days later when I tried to open it again, the computer said it was not found.

  • fisherslee Dec 30, 2008

    I had the same experience and contacted both Acer and Microsoft.  After many restores I was able to trace the loss of use of my camera to an update from Microsoft of SP1 Vista.  I can get my camera back by restoring to the factory default and not using the Vista SP1 upgrade.



  • jerryburchil Jan 05, 2009

    the same thing is happening to me, but i dont know how to fix it.

  • will264 Jan 05, 2009

    my webcam says when I click on it that this application has stopped working

  • Anonymous Jan 14, 2009

    Acer Crystal Eye Web Cam same problem its not working

  • abby95davies Jan 17, 2009

    my camera wont work now it says i have it running in a different program

    when i dont :S

  • danc4eva Jan 18, 2009

    I have the same problem too. When I try to record a video when i pull up the actual webcam.. it doesnt evem say that its able to record a video

  • lag77 Jan 24, 2009

    Yes same as all of you, done nothing, don 't know what to do... but i need a web cam which is part of the reason i bought this laptop - Aspire (acer)

  • Nefa Jan 25, 2009

    Hi :)



    When i try to use the Acer Crystal Eye webcam on msn it doesnt work, but when i take pictures with the Acer Crystal Eye webcam program it works :S



  • Nefa Jan 25, 2009

    When i try to use it on msn... it was that the cam is used by another program, but it doesnt

    I can take normal pictures with Acer Crystal Eye webcam window but then again... cant use it on msn

    What do to??

  • Nefa Jan 25, 2009

    When i try to use it on msn... it was that the cam is used by another program, but it doesnt, i have this Acer Aspire 6920g

    I can take normal pictures with Acer Crystal Eye webcam window but then again... cant use it on msn

    What do to??

  • Anonymous Jan 28, 2009

    how to activate crystal eye web cam? Before I had vista, then it was ok. But I changed to window XP, now I dont find it.

  • Anonymous Feb 01, 2009

    my webcam always says "not plugged in" with is a built in webcam?? Also says that "isn't found" and i always hafto uninstal the program and restart my program for it to work again. And Also i can't find how to take pictures with the webcam..

  • aloow_aloow Feb 17, 2009

    camera not found for crystal eye 4920

  • Anonymous Feb 28, 2009

    my webcam was working fine the other day and when i went to have a video conversation it says camera not found, and i havnt touched anything or deleted anything, it wont even load up when i click on it. i was told it may be the driver but i downloaded it again and it hasnt made a difference

  • princess jan Feb 28, 2009

    after seting up the webcam on my acer computer i clicked the webcam icon but it said camera not found

  • zerath_aka_d Mar 02, 2009

    I have the same Problem. Brand new Aspire 5735, some how all by itself it wont be found now.....Would love a fix online otherwise back to the store with this beast.

  • enjinmaster Mar 03, 2009

    my webcam just show blank everytime i try to use

  • Anonymous Mar 03, 2009

    I have the same problem!

  • razor17 Mar 11, 2009

    when i go to take a picture of me it will not turn on

  • maxmycat Mar 15, 2009

    ...unable to download Acer Crystal Eye Web...











  • JACKMVP Mar 15, 2009

    CAN NOT TURN ON CAMERS

  • mccarthyjo23 Mar 16, 2009

    my camera has worked intermittently but is now saying no camera found

  • Anonymous Mar 17, 2009

    same

  • artnyc Mar 20, 2009

    I have the Acer Aspire One with Acer Crystal Eye Webcam built in since Oct 08. I was able to Skype using the video feature many times from overseas. Last month on a domestic trip, Skype said Webcam Cannot Be Found. This happend for about a week. Then when I was at the airport on the same trip, the Webcam was found. Now, Mar 09, I tried to use it at home and it says Webcam Cannot Be Found....:-( Maybe it will reappear again later...its too unreliable.

  • louise gwinn Mar 25, 2009

    I have used my web cam before i came to use it today and it says camera NO found? can any one help

  • aceer Mar 27, 2009

    nothing is wotking for mee :(

  • Anonymous Apr 08, 2009

    Webcam does not work after installing vista sp1

    lamptop acer 7720G

  • Anonymous Apr 09, 2009

    i am using acer laptop,the acer crystal eye webcam screen has turned grey plz help

  • capfive Apr 09, 2009

    Heeeellllppp...!!! I have an Acer Aspire One and can´t use de camera built-in... any messenger or video call recognize de camera as hardware installed.

  • Anonymous Apr 10, 2009

    my crystal eye web cam dissappeared... i don't know what a reason !!!

  • jaydeyz Apr 10, 2009

    well i haave a built in web cam and i can not find the software to record a video or take a pphoto but i can viddeo chat with my friends but where is it/? help me??

  • Anonymous Apr 12, 2009

    i have acer laptop it shows that camera is busy or not found plz resolve this problem

  • Anonymous Apr 15, 2009

    when i use xp pack 3..my webcam cannot found in my laptop..somebody help me...acer 4530



  • Anonymous Apr 16, 2009

    i have error in my webcam end dosent start ist bussy

  • Anonymous Apr 16, 2009

    i cannot found my cam

  • Anonymous Apr 18, 2009

    I haven't done anything with my computer, but i can't find the web cam. I have not deleted it, so I wonder where it is. Do I have to download it? Is it a page where i can download for free? Please help.

  • fuckingwank Apr 20, 2009

    i have the same prob how do i fix only had laptop 7 mounths

  • Anonymous Apr 28, 2009

    i reinstall vista and i install also the web but sometime when i am speaking on messenger and i wnat to send the webcam......say....the webcam not found.....way??



  • Anonymous Apr 28, 2009

    its writen that camera not found to..tension!!!

  • denisema1125 May 01, 2009

    Webcam had problems from get go. Now I need to do web conversations and I cant get anything but a black screen.

  • ramee123 May 03, 2009

    i have a built in camera but when i search for it , it says no hardware found

  • MSCRPNS May 04, 2009

    ALL THE SUDDEN I WAS USING WINDOWS MESSENGER THEY WERE ABLE TO SEE ME BUT I COUDN'T SEE MY SELF AND NOW NO EVEN THAT NOW I TURN ON THE WEB CAM AND ALL I GOT IS A BLACK SCREEN I GOT A LAPTOP ASPIRE 6930 CAN ANYONE GOT THE FIX FOR THIS?? PLEASE HELP

  • khaum191 May 14, 2009

    I have an Aspire 5920, and after I have installed the SP1 for Vista my cam starts to act strangely, and finaly gone. it is not found anywhere. I even don´t get the "Camera Not Found" warning...
    Have tryied every single solution that I found here and all over the Internet, nothing.... Downgraded the SP.. nothing, sold my soul to Satan... nothing... Now I am thinking, to sell that i acquire other tha Acer...

  • ixSpy Oct 22, 2009

    okaayy

    I have formatted my laptop ( Aspire 5520 )

    and have putten windows XP on it, instead of Vista

    I have all drivers correctly installed thanks to the Acer website

    I also have the crystal eye webcam driver (suyin) and it works for me in conversation chats.

    But i cannot find an option to open my webcam for free use

    What do i have to do in order to use my webcam for free?
    download software for it? can anyone help me with links or tips please?

  • oasis4u_p May 11, 2010

    I haven't touched a single setting in my computer but I went to connect
    to a web conversation and my computer simply says "Camera not found".
    Its not even there in the hardware. What may have happened and how do I
    fix it?
    acer extensa 4630

  • oasis4u_p May 11, 2010

    I haven't touched a single setting in my computer but I went to connect
    to a web conversation and my computer simply says "Camera not found".
    Its not even there in the hardware. What may have happened and how do I
    fix it?
    acer aspire 5520

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36 Answers

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Hey Guys, I finally found the solution. Just go the the link:

(Suyin_app)_Acer Crystal Eye webcam V1.0.10_XP_Vista.zip

and download the application, it works :)

Posted on Jun 25, 2008

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I faced the same question as I bought an Acer notebook not a while ago. Recording video via Acer Arcade Deluxe software worked but I found it too cumbersome. After short search I found two simple, but decent FREE programs for webcam video recording that worked for me:

* Debut Video Capture (http://www.nchsoftware.com/capture/)
* STOIK Capturer (http://www.stoik.com/products/Capturer/)

Hope it helps!

Posted on Apr 30, 2008

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I had the same problem, i have an acer aspire one series zg5 with a built in webcam. ive had it for about a week and my computer stopped recognizing my cam. i tried everything from removing pictures to downloading new drivers and nothing worked. finally, after having having my father take a look at it, the solution was simple. the camera is very fragile so if you arent very careful with your computer, your camera can get disconnected very easily. all i had to do was squeeze the top of the screen to the right of the camera (it may be diffrent on your model) and i heard a snap, like something had been connected. sure enough i checked and my computer recognized the cam. you may have to reboot. my camera is working as good as new now. every once in a while i have to reconnect it again, but its very simple and easy to do.

Posted on Dec 30, 2008

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Throw out your acer notebook, its filled with great trouble! Its the only and best solution!!!

Posted on Jun 03, 2009

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I 've had the same problem. The solution is so interesting:) Just remove all pictures from MY PICTURES folder. That's all!

Posted on Jan 29, 2008

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I guess I already found the workaround here. Just enable and disable the acer crystal eye webcam in the device manager under imaging devices. And that's it! Use your instant messenger app and test the webcam. it should be working.

email me i you were able to use this work around..
acer 4530

Posted on Dec 06, 2008

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Sorry ppl, I think the cable of the webcam Crystal Eye on Acer laptops is broken. Is 2 solutions:

1. if is in guaranteed go to shop and tell to change or fix the webcam (cable).
2. Go to shop and buy a extern webcam on USB.

This is only for ppl who show message like: " Camera not found ", or try to go on Device Manager and see if is in the list. If no, then is broken the cable or webcam is down.

Thx alot.
Petter from London. ( sosy_tgv@yahoo.com )

Posted on Nov 14, 2008

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What is it with Acer, I am having the same problem with the Crystal Eye Camera. I have gone through all the solution offered in these pages and did this before contacting Acer. The first reply I got told me to download the drivers after telling me to get rid of the pictures, but I had already done this through reading these pages. They spoke of discs that should have come with the Notebook but have failed to produce these. Now they have left me high and dry and the Notebook is only 9weeks old
The camera works for a few hours when I download the drivers then stops again. Now it has stopped working all together. Any idea folks.

Posted on Mar 29, 2008

  • manixcute13 Oct 06, 2010

    i have a problem with my acer crystal eye webcam.its working but the quality of the picture is not good.compare to the other acer laptops.my laptop is aspire 4741.my background is so very light but in the picture is not to good.what is the problem with my laptops?

  • filimanding Nov 05, 2010

    i have formatted my hard disk and install vista ultimate and i install all the drivers and every thing seems to work fine except the crystal camera, when i click on the crystal eye web cam it opens but when i take a shot it does not save in the computer.

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The only thing I did with my laptop was to reinstall my vista and install the camera driver and the video card driver after restart your computer it will work...

Posted on May 18, 2009

  • denmark20
    denmark20 May 25, 2009

    I think most of the Acer laptop suffering same problem with Acer Crystal eye. I was thinking maybe because there was conflict with the entire hardware driver. This is second post that I have here this is 100 % work with me with all the Vista version and XP I try it my self. The only thing I did was reinstall vista or xp after installing my OS install the Crystal eye driver after that don’t restart, install the VGA driver after installing the VGA this is the right time to restart your computer… in vista try on your messenger It work… in XP try to check you’re my Computer there will be a camera icon. For Vista user try to use PICASA 3 by Google one of the best organizer for video and picture you can use also for video recording using your crystal eye…. It work for me 100%.

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I own a Acer Aspire 4310 with a integrated acer crystal eye webcam. Whenever I opened it says "camera not found". For three days i have browsed the internet and in this thread searching for a solution. At last I found the solution:

1. Uninstall all acer crystal webcam program in the control panel add/remove program.
2. Download the program Camera-(Suyin driver)_Acer CrystalEye webcam_5.8.31.500-WHQL
3. Install the program using winrar
4. Shutdown for a minute
5. Open the computer
6. Go to my computer, then manage,device manager. See if the computer detects the imaging device (Acer Crystal Eye webcam)
7.Still in the device manager, go to services and applications
8. Go to services then look for Netmeeting Remote Desktop Sharing
9. Left Click then properties
10 change the startup type into automatic
11. Try it in your yahoo.

My hint is that the Netmeeting Remote Desktop Sharing is with conflict with the acer crystal webcam. By turning it automatic, it enabled the acer crystal. Try this first before going to the procedure stated above. Test also if it will apply to other acer products

Enjoy
Eugene

Posted on May 17, 2009

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Well i had the same problem,,but not anymore
first you have to go to the star bottom ,, chose all programs find the folder acer crysal web camera
open it up and clik unistall
after that,,,,,go to the computer open drive c
go to programs files,,you have to find the folder suyin,
if is not there go to folder windows when you find it just delete it
after that ,,,go to this link http://www.acerpanam.com/synapse/forms/portal20.cfm?website=AcerPanAm.com&siteid=7117&areaid=2&formid=3394 choose what type of computer you have,,,and the model,,,,and clik search
after that you have to find the file that says suyin
download it an install
reboot and your camera shoul work
that is what i did and works
i hope this work for you,,,,,,,,,sorry for my ingles

Posted on Dec 10, 2008

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I haven't touched a single setting in my computer but I went to connect to a web conversation and my computer simply says "Camera not found". Its not even there in the hardware. What may have happened and how do I fix it?
acer aspire 5520

Posted on Sep 10, 2008

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Well guys yesterday i faced the same probs tried everything from delting the pictures folder, reinstalling the drivers, restarting the laptop thrice, banging the LCD twice ( dont do that!!!) , checked all the services, checked in device manager as well and no sign of acer crystal cam. i went one step further and did a system restore as well but still it was not working.
The solution is check and see if u ve any other imaging device connected through a USB port like a printer or scanner or a digicam. If you have jus disconnect it and use ur acer cam ! I am sure this could be helpful for a few of u ! I guess there is some issues with this laptop not able to read to imaging devices at one particular time ! cheers ! €

Posted on Oct 11, 2009

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Acer

Posted on Jan 05, 2011

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Camera not found,Problem capture video? Simply start your webcam,see at the bottom your screen,at the notification area,there should a red icon of ffdshow video decorder. Click at the icon,and the ffd show configuration setting .Click at the Direct show control,enable the check box in front of dont use ffd show. Simply add the acer crystal eye webcam.exe on the list.Sure,this work!

Posted on Aug 06, 2009

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I haven't touched a single setting in my computer but I went to connect to a web conversation and my computer simply says "Camera not found". Its not even there in the hardware. What may have happened and how do I fix it? my lap top i s aspire acer 5710 G

Posted on Nov 14, 2008

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My solution was to click on the start menu and select the Acer Crystal Eye folder that contains just an uninstall option - use that and the camera works again, without even having to reinstall the drivers.

Posted on Nov 15, 2008

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Oh for Christsake, people make it so hard. Download a driver, either from Acer's homepage or just google "Acer crystal eye webcam driver". Simple as that. If that doesn't work, go read the other 18 solutions.

Posted on Apr 22, 2009

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I haven't touched a single setting in my computer but went i open the webcam my computer simply says " camera not found ".what may happened and how do i fix it?..

Posted on Oct 28, 2010

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Lost my drivers for my web cam

Posted on Nov 26, 2009

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Nej píč... je od chytráků když na přiblblou otázku pošlou chudákovi odkaz na acer.To je snad asi každýmu voe jasný,že se má nejdřív podívat na stránku tý či oné firmy,A kdyby to tam bylo tak by nemusel psát otázky na který mu tu budou odpovídat trotlové.Už tejden hledám driver na grafiku a takejch diskuzí sem prošel stovky a fak už mně ser... č.... co mi tam pokaždý daj chytrej odkaz na Acer -suport ty mag... to tam prostě nemaj a jediný co mi chytrýho řekli že ho tam ani nedaj ale prodaj mi to na cd za 1020 Kč.Takže čuuá.. nesnažit se a neradit beztak víte pí...Pro astatni yuse translator in google nebudu to psát ani anglicky ani jinak čau tečka

Posted on Dec 21, 2009

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It might be a quick option to see at a glance whether the hardware works by some famous LINUX burn live CD / DVD or to a usbdrive and thus start the laptop to see if the hardware is working properly. It can sometimes save a lot of time

Posted on Sep 24, 2016

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I bought a netbook acer almost a week ago,..i have used oovoo 1 time and the crystal acer camera worked just fine,..but today it didnt loook good,.. the colors are all mixed up and it looks like im under a black light or something,..i dont know why cause i havent touch a single setting

Posted on Dec 13, 2010

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If you get an fail notice " camera not found" and it also don´t appears in the device manager, you have a Hardware problem. So did I on my Aspire 5920. The solution was dismantle the cover off the screen and fix the plug on the left side (white and small, on bottom), than take the camera off off there place (its not screwed or something like that) and turn it around to get the cable a little bit more firm and stable contacted. You can do it when the PC is on and you will see it will be detected immediately.

Posted on Jun 13, 2010

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What should i do if there is no imaging device under device manager and camera is not found. i tried everything and it still doesn't work.
please help me!

Posted on Jun 07, 2010

  • aniani Jun 07, 2010

    there is no imaging device under device manager,camera not found, acer5534,please help me!

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Well, i've had a host of problems with the webcam (on a 5720G). There is not one single problem, and thus not one single solution. I found that having Windows Update on meant that an Update would be loaded without my knowledge, and that would then give messages about Camera is Busy, and Camera not found. I turned Update off completely and got over this (initially by using Windows Restore to go back to a time when the cam worked, and then immediately turning off Windows Update again). I found that loading an update to the Windows Defender program also caused problems. So I turned this off too. I found that my CA security suite would run a scan of my system and this would cause the cam to drop out. All of these could be fixed by a turnoff of the laptop, and then starting it up again (don't just click restart, as this is not sufficient. You need the whole thing to shut down completely, and then wait a few seconds before starting it up again). Finally, I found what some others have found, that the physical connection of the webcam is very touchy, and can lose contact in mid session. This is evidenced by a freezing of the pic. The solution to this is a gentle pressing of the area to the right of the cam (above the Crystal Eye logo), and the pic starts moving again.

All in all there are both hardware and software problems and conflicts, and the software side is vulnerable to any automatic updating or scans. It keeps happening, and I start wondering if purchasing an external USB webcam might be needed.......

Posted on May 06, 2010

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How i can install image dll program free for my acer crystal eye web cam

Posted on Apr 22, 2010

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4810TZ users... A bull clip on the left side of the Camera ( not actually touching the lens or the surrounding glossy area, but on the rougher part) solved it for me. Works better then it did when it came out of the box.

Posted on Apr 05, 2010

Maybe it is because (for me) they have installed sp1 for vista

Posted on Jun 22, 2008

Hey ther donbal2,

It's an easy fix. If you still have the stock Vista installed on it, or even XP, it's a simple installation.

Go to acer's site, ---

http://www.acerpanam.com/flex/acerdrivers/bin/drivers.html?CFID=5315383&CFTOKEN=78274075

This is a global driver guide to their products. Since you have the acer 5520, you will choose

Notebook, and then Aspire 5520.

From the right hand menu, find the correct driver.

Once you find something along the lines of "Webcam driver" click on it to see if it fits your operating system. You'll see a menu pop up at the bottom, it will say ;

Operating System: X

Where X can be, XP, XPx64, Vista, Vistax64. The x64 would signify that it's a 64 bit operating system. Whichever you are using, (it's probably just normal XP, or Vista) Just find whichever matches your system.

Once you click on DOWNLOAD, it will pop up as a download. It will be downlaoded as a zipped folder. It's pretty straight forward. You run the install.exe or w/e exe that comes in the zipped folder, and bam. You'll be able to see your webcam if you open up My Computer. It'll be there as a device towards the bottom.

Enjoy.

-Chad

PS: as for what happened to cause this, I really don't know. Conflict of drivers? Maybe installing a video card or maybe even a BIOS upgrade, or maybe if you have kids or pets that like to climb on your laptop and demand petting...anyway, it could be a number of things. I hope this info helps.

Posted on Dec 08, 2007

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Strangely enough, Like most of You here, Im having same problem on my Acer Aspire7730. Ive tried all 3 available drivers packages... and nothing... but in my humble opinion, before WE all start moaning and groaning how to fix that anoying problem is to check that the camera is seen by your operating system in the device list. Unluckily for me... it is not there... so in my case, like in some others, it may be that connecting cable is gone :/

so just an advice... before You will start fiddling with software, make sure that Your camera is visible in the device manager -> imaging devices

best of luck

Posted on Jan 22, 2010

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I Got it, finally my camera has been recovery...The way is simple :
First, you must clean the pictures on my pictures.
Second, you must choose right type of acer crystal eye webcam ( there are Bison, Suyin, and Chicony ), if you choose the false type then your acer crystal eye webcam software will say "Camera not found", of course you must choose the right type of your webcam software.
Example : My type of acer crystal eye webcam is Bison then i will choose preload.exe on the CD that Acer brought to you and try to install setup.exe and uninstall the past driver on start menu. After this, my webcam still working without any problems. Thx for all people in this web that sharing the solve of acer crystal eye problem.

Posted on Nov 25, 2008

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Listen up! I recently brought my acer aspire 6920 into the shop cause my built in crystal eye cam was not connecting... and the guy in there told me he had tons of ppl coming into the store with the same problem... and he told me that he looked online and found that with acer computers, you sometimes need to clean out ur pictures folder... so just makes a new folder titled pictures 2 or something... and try connecting while the pictures folders is empty! :) Good Luck!

Posted on Nov 14, 2008

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None of these solutions works for me
the website wont let me download anything (file not found or it just downloads, finished the dl and then there's no file!)
i've tried uninstalling, and now the uninstall option is gone, but the camera link is still there and still doesnt work so now it's even worse

Posted on Nov 16, 2008

  • nadav123 Nov 17, 2008

    ok i fixed it, and it was really simple.

    if you're on vista, have a go it might work for you too. i just used the windows system restore, chose a restore point of just before i noticed it's messed up and bam it's all good. that thing is like a time machine pretty cool

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Go to cnet.com. Type in Web camera assistance software in the search box and hit enter. Or search for AWC-PYS.exe and download. It will download to your C/program files/acitve webcam.
Open by going to Start/programs/py software/active webcam. It worked wonderful for me! I have an emachine E620 notebook and did everything for 16 hours trying to figure out how to make this thing work, including calling customer support! Enjoy

Posted on Mar 30, 2009

  • superthomp Mar 30, 2009

    download AWC-PYS.exe from cnet.com

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Go, control panel, manage devices, find your camera in the list, double click it, go general, activate device. done.

Posted on Apr 21, 2009

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