Question about Logitech diNovo Edge 9676850403 Keyboard

7 Answers

Battery problem,... When i try to charge it it first blink green... then after a few seconds it flashes red and it wont charge, whats wrong????

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  • Anonymous Dec 27, 2007

    I also have the same problem. It blinks green once then red three times repeatedly. It doesn't seem to be charging as it's been in the dock all night and when I press a button it give the low battery signal.



    This is the fifth Logitech product in a row that I have problems with... I guess that's what you get when you make everything in China. It definately will be the last as considering the price and lack of quality control - Logitech = Logicrap.

  • Bunkie11 Feb 15, 2008

    I have the same problem. Sometimes if I smack the keyboard on the back a couple of times it will charge but lately that hasn;t been working. From what I have read, calling Logitech for a replacement seems to be the only solution. Pretty poor quality control in my opinion. I've used other Logitech products and this is the first one that I have had any problems with. I really like the keyboard and the bluetooth reception quality is very good.

  • edougs Apr 29, 2008

    The slap on the back seems to have worked... unfortunately, because I'm too lazy to deal with a replacement -
    Signed,
    A sad, apathetic consumer.

  • mikhailovich Oct 17, 2008

    Yup, I have the same problem. Phoned up Logitech, they just said I have a defective battery and should return it to my reseller. I mean, ffs, this is brand spanking new!?!?!

  • djoneillva Jan 06, 2009

    I have the same problem --my Edge keyboard will not charge (2 months old) and my response from Logitech has been very disappointing--they suggest I try another outlet--gee thanks.



  • Anonymous Jan 24, 2009

    I bought my Dinovo Edge last May. Same issue. Called Logicrap and told them I read about the defect on ye ol' interweb and they promptly sent me another after faxing them a copy of my receipt. Still have the defective one. Intend on dismantling it this weekend to see if it was just the battery or something else. Will post back what I find.


  • Anonymous Jan 25, 2009

    Just received - hours in the charger and the battery indicator is still flashing red.

  • Anonymous Jan 31, 2009

    Mine seemed to work all right at first, though I would have to reseat it from time to time in the charger. Now, even when I can get it to charge, the charge lasts only a day or two. I think its about at the end of the line. It's not quite a year old. I'm doubly annoyed because my rebate check expired before I got to deposit it. Still its good to know what course of action to follow. I'll call Logitech.

  • baataboom Feb 01, 2009

    For the last several days my DiNovo Edge keyboard has had the red light flashing while on the charger. I tried taking it off the charger, even used it off and on along the way, but it was clearly (based on red light) losing the charging battle. I called Logitech and they want me to send it back for replacement. They said they needed to receive the defective product before shipping another (I offerred to pay additional to ship now, but they refused). They expect it to take 5-7 business days once they receive my board.(They must think the keyboard is an optional piece of equipment for me!)



    BTW, they first said that the keyboard had a 5 year warrantee then corrected to say 3 years. I asked what happens when it fails after warrantee and the guy said, "we haven't even built that bridge yet.", and not to worry we'll take care of you.



    I love the keyboard, but hate the service.

  • Anonymous Mar 31, 2009

    I had the same problem. Contacted Logitech support, and they sent me a brand new one that worked. Still have the old one though, and would really like to see if I can get it working. Anyone tried taking theirs apart to see if it's a loose connection / if the battery can be replaced easily?

  • Anonymous Mar 31, 2009

    I also got a new one but got to keep the original, broken one. Anyone had any luck taking their old broken one apart to see if it can be fixed / what the problem is?

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I had this problem with mine so lets start by saying there are solutions!!

Solution 1:

Logitech state the battery cannot be replaced. It CAN. You can purchase the exact battery from ebay. Its a simple case of taking the orange backing off, removing all the screws (not forgetting the one hidden under the bluetooth address sticker) and popping the keyboard apart. From there, flip out the battery, pop in the new one, put it all back togeather and voila.

Solution 2:

Now if you dont care about your warrenty or it has none (as does mine) there are two contacts on the back of the keyboard which connect to the charger stand. Having took the keyboard apart, solder a wire onto each contact and then solder onto the battery connection contacts taking care to match red to red and black to black. Every time the keyboard is docked it will charge until you remove it. One other thing to note is that the low battery will keep flashing at you now and again (according to logitech you have about 10 mins use left until battery gives up) I have been using it for over 5 hours like this and its still going strong.

Enjoy.

Posted on Nov 06, 2009

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Had the same problem. Not charging. In addition it was switchting on and for no apparent reason when I was using it. Felt like a flaky battery connection. Opened the cover and it turned out that the small connector at the end of the battery wire had a loose contact inside. This caused it not to charge. Firmed it up a bit and seems to work fine now. Instead of a flashing red battery led I'm no looking at a green one. Hope it will last a bit....

Overall very poor quality. Shouldn't happen at this price level.

Posted on Jan 26, 2010

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I had the same problem I took it part as shown and it was a loose connection on the circuit board works fine now

Posted on Feb 20, 2016

The DiNovo Edge has a 5 year warranty through Logitech by the way. Mine has charged fine for nearly a year and now depleted totally and won't charge at all. I have not contacted warranty services yet, but will today.

Posted on Mar 05, 2008

I have the exact same problem.

Posted on Jan 24, 2008

I have the same problem. I'm going to contact Logitech tomorrow.

Posted on Jan 24, 2008

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The other screws are located under the orange cover on the underside of the keyboard. The orange cover is like a large thick sticker and can be peel off. Once it is removed you can easily access the other screws.

Posted on Dec 03, 2009

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