Question about Panasonic KX-FL511 Plain Paper Laser Fax

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Vertical clear lines on the recieving end

Well, I don't think I was clear enough and that's my fault! I was typing in a hurry!!!

The Fax machine is in another branch office . When I recieve the faxes they send, there's the clear vertical line. This only happens when it is from their fax machine. I was wondering if it may have something to do with the scanner in the machine, and if there's a way we could clean it.

I couldn't find anything on the Panasonic website... uuugh

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  • Panasonic Master
  • 1,362 Answers

My suggestion is if it only happens from that fax then there scanner has a problem.

Not familiar with that model but there are only two ways that i've seen.
1- scanner is located on the bottom side of the buttons. lift menu door, look inside there is a thin strip of glass clean, look on the top side there is a white plate, clean

2- open machine take out toner look on bottom of machine there is the thin glass of clean.

Posted on Dec 07, 2007

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Posted on Jan 02, 2017

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This is a poor fax line error. The line quality has noise or some issue causing the fax receive /or send to fail , often people use the same line for faxing and ADSL (telephone provided internet) and this will cause noise on the line. To fix this I have used a noise filter that came withe the DSL router from the Telco. sometimes ive even had to use two, one on each end of the phone cable before the line was clear enough to send and recieve faxes without a problem. If this is not your case, have the person sending the fax do one at a time or vice versa. Hope that helps you Gurvy

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Recieving faxes
  • Plug a regular, non-digital, phone into the fax's phone line and see if you get a dial tone
    • If you do not have a dial tone, seek support from your telephone service provider
  • Dial the fax number from a phone    
    • Normal circumstance is that you will have the fax machine pick up and make high-pitched noises
    • If the fax does not pick up, put a regular phone on the fax line and see if the regular phone rings when dialed
      • If the phone rings, answer it and see if there is line noise
        • If the line is clear, call the service number listed on your fax
        • If the line is staticy or unclear, call your telephone service provider
      • If the phone does not ring, call your telephone service provider
Sending faxes
  • Attempt to dial the fax number you are trying to send to from another phone.
    • If you hear electronic noises on the line, the other end has a fax machine on the other end
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    • If the remote fax does not answer, the problem is on the remote side, contact the recipient

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