Well, I don't think I was clear enough and that's my fault! I was typing in a hurry!!!
The Fax machine is in another branch office . When I recieve the faxes they send, there's the clear vertical line. This only happens when it is from their fax machine. I was wondering if it may have something to do with the scanner in the machine, and if there's a way we could clean it.
I couldn't find anything on the Panasonic website... uuugh
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Re: Vertical clear lines on the recieving end
My suggestion is if it only happens from that fax then there scanner has a problem.
Not familiar with that model but there are only two ways that i've seen.
1- scanner is located on the bottom side of the buttons. lift menu door, look inside there is a thin strip of glass clean, look on the top side there is a white plate, clean
2- open machine take out toner look on bottom of machine there is the thin glass of clean.
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This is a poor fax line error. The line quality has noise or some issue causing the fax receive /or send to fail , often people use the same line for faxing and ADSL (telephone provided internet) and this will cause noise on the line. To fix this I have used a noise filter that came withe the DSL router from the Telco. sometimes ive even had to use two, one on each end of the phone cable before the line was clear enough to send and recieve faxes without a problem. If this is not your case, have the person sending the fax do one at a time or vice versa.
Hope that helps you
Have you tried replacing the ribbon cartridge? If that doesn't resolve the problem, then there is a fault with the thermal imaging head. You did say both Recieved faxes and copies, correct? If faxes you send out are clear, then the above mentioned would be correct. Let me know, please.
have you tried a firmware upgrade, depending what happens with the fax tones depending where the fault is. can you ring into the machine? other thing to try is put a handset in the line and dial out or listin to the line?
so many things come in with problem sending and recieving faxs. have you tired putting on ECM mode?
does it do it on copies and internal test as well???
1- check the thin strip of glass inside the machine and make sure it is clean, look at the toner are there any line on there that corresponds?? yes then replace.it could be coming from the drum or toner. I beleive the drum is a seperate piece from the toner
It sounds like you have a problem with your phone line. If your machine has a reciever, pick it up or press the hook key. You want to listen to the dial tone. If there is any static in the line it will cause faxc problems. Also you can try disconnecting the fax and plugging in a standard phone into the wall jack. Make a phone call and aee if the line is clear or if there is static. If you do hear static in the line, first try replacing the phone line cord, from the wall to the fax, or phone. If that doesnt help then it is definatly a problem with the line and you must call the phone co. If the line is clear with the standard phone, and static with the fax reciever, or hook mode, then you may have a bad modem board in the fax. Let me know if I can be of further help! John
Hello,Mafriend,It sounds like you might have recieved a Fax machine that Recieved a surge,To verify this Ck the Jack where the Phone line goes in to see if you have any type of discoloration there,also see if it locks up your phone line from making calls or recieving Them