Question about 2wire (1000-400108-001) Router

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2Wire Router will not power up.

I'm not receiving any power. No lights come on. I've had my 2wire for about 1 year, I unplug it for 6mo because I no longer had service. Recently I signed up for new service but the router will not power up.

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Re: 2Wire Router will not power up.

If it is not getting any power at all,
only one of three things:
cord is fried/dead;
could be the outlet,
try something else in the same socket; or, the board in the ROUTER is dead.
Disconnect power cable WAIT FOR 20 sec and then reconnect it..Reset your router, ..To reset the router, the best way is to press and hold the reset button for 30 seconds, or to press the reset button for 60 seconds..and for first 20 sec hold the reset with the power cable connected and for the next 20 sec with out releasing the reset button disconnect the power cable and continue holding the restet button , and after 20 sec reconnect power back and then continue holding the reset for another 20 sec.. and then ncheck for the lights status ..

Try another power cord. Take it back to the store and have them exchange it or test it. They'll do that for free.

Posted on Dec 08, 2007

Re: 2Wire Router will not power up.

Have tried to connect using wireless connection but was not able to detect the router ( 2700HG-D ) and not even other neighbourhood wireless network. Have called to ISP ( Singtel ) and was told that once you have on the router power the wireless light is suppose to be ON ( but is OFF ).

Posted on Dec 09, 2007

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1 Answer

My dsl light is flashing and the 2wire router just clicks over and over again. All other lights are on and green except for the Internet light (because dsl is flashing). Router has been working perfectly...

or LED LIGHTS interpretation: refer to this link:
NOTE: everything that says contact SASKTEL TECH SUPPORT refers to your Internet Service Provider
Qwest Technical Support at 1-800-247-7285
SASKTEL TECH SUPPORT Anywhere in Saskatchewan :1-800-773-2121
Outside Saskatchewan (anywhere in Canada and USA):1-888-773-2122
Anywhere else in the world:1-306-522-1820
AT&T ' Yahoo! High speed Internet
Call +1 877 722 3755 (877-SBC-DSL5)

Hope This helps

Jun 25, 2011 | 2wire (2701HG-B) Wireless Router

1 Answer

My dsl light is on green but my power light is on red. After a while no lights are on. My router is a 2wire that's about a year old

These 2Wire devices are known to have their wall-wart weaken over time. Although you can measure the proper voltage coming from the wall-wart, when you load it with the DSL modem, the actual voltage drops giving you the red power light. The green DSL light may or may not be accurate while the DSL modem is not getting the power it needs. Look online or go to a store like Radio Shack for a replacement wall wart.

Aug 26, 2009 | 2wire 1000hg DSL Modem & 802.11g Wireless...

1 Answer

I turned off the power to my 2wire box - now I can't get it to power up and have internet. What do I do??? More details: I had turned off the surge protector the 2wire box is connected to - when I turned...

Hi there!. unplug the power plug of your 2wire box from the surge protector for 1minute and after 1 min, plug in directly to the wall outlet, not to the surge protector. try to unplug and replug as well the connection on the back of your 2wirebox and check the cable connection from the isp cable to the modem,, the last option that your going to do is to reset the modem of your modem/router but make sure that you know the settings of your modem and wireless settings if u have.. or contact your isp provide for further details..there is a situation that there is a problem from your dsl company connection, most dsl use telephone lines..

Aug 14, 2009 | 2wire 1000hg DSL Modem & 802.11g Wireless...

1 Answer

Cant get the broadband link up

The picture looks like it is a 2wire DSL modem. If this is service from AT&T/SBC you should have gotten filters to put between the phone and the wall jack make sure those are installed. Power off the 2wire modem ( unplug power )Then disconnect all computers and routers you may have from the 2wire router. Plug one computer in to the router then turn on the computer first then plug the power back into the 2wire router. Wait and see if you get an uplink. If not go to this webpage
The password is probably on the serial number sticker on the 2wire.

Once you are there click on Broadband Link icon. If it says connected you are good to go. If it does not then call the internet provider for registration of 2Wire router to the service

Aug 07, 2009 | 2wire HomePortal 1100 Router...

1 Answer

My 2WIRE 2700HG Router has a solid red power light and is humming

This could be a software or hardware problem on the router. Try the following,

1. update ot flash the firmware of the router
2.reset the router

Jul 16, 2009 | 2wire Routers

1 Answer

Solid red power light

pls check the power supply this happens when the router's supply is faulty or the power outlet in WALL ,

otherwise try this see for RESET button on the back of Router press it for 30 SEC when ur router is ON and it will resolve for sure let me know if it doesnt solve i can help more




May 17, 2009 | 2wire (1000-400108-001) Router

3 Answers

Green power light is off. Red light stays on. Tried unplugging, resetting, etc. Wondering if it's completely shot?

Hi Jeff,

Thanks for using fixya

The red light on power means that the diagnostic for the modem is on, and when this is on this means that the memory or another component of your modem is at fault. Usually this can be resolved through a firmware upgrade to be applied by 2wire, but note that 50% of the time, when the diagnostic light is on, the device is dead.

To have this issue resolved, you may refer to your ISP or 2wire, if it cannot be revived, the least they can do is provide a recommendation.



Apr 22, 2009 | 2wire (1000-400108-001) Router

1 Answer

Dsl light flashes red constantly

Whenever your dsl light on the 2wire modem turns red,it only means that there is a problem with the dsl connection to the modem. Here are some ways on how you can isolate the problem

1. check if your modem is properly connected to the phone jack by unplugging and replugging you phone cable
2. try to reboot the modem
3. if still getting the same lights, contact your ISP

Nov 13, 2008 | 2wire HomePortal 1000HW DSL Modem and...

1 Answer

Pc can't find 2wire system


-- who is your internet service provider
-- what is the operating system of your computer?
-- is this working fine before or is this a brand new router

i have read the same problem on the supportrix forum and you may try this and see if this help solve your problem. make sure your computer is directly connected to the router

Step 1: Shutdown the computer.
Step 2: reset the router while power on then Unplug the router’s power cable.
Step 3: Unplug the Broadband modem’s power cable and wait for 30 seconds.
Step 4: Plug in the Broadband modem’s power cable and wait for its lights to appear stable.
Step 5: Plug in the router's power cable once the modem’s lights appear stable.
Step 6: Power on the computer on and configure the router settings
Step 7: test the Internet connection.

if this still didnot work, upgrade the firmware of your router and repeat the same steps.

configuring the router settings will depends who is your provider. if your isp is dsl you need to configure your ISP username (email address format) and password on the router. if your router is a cable no need to change any settings on the router. it should automatically work

if you are still having trouble configuring your device, try to call supportrix

Aug 28, 2008 | 2wire (1000-400108-001) Router

1 Answer


no power light comes on when I connect my 2wire wireless device.

Feb 10, 2008 | 2wire (1000-400108-001) Router

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