Question about 2wire (1000-400108-001) Router

2 Answers

2Wire Router will not power up.

I'm not receiving any power. No lights come on. I've had my 2wire for about 1 year, I unplug it for 6mo because I no longer had service. Recently I signed up for new service but the router will not power up.

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  • bagel bites Feb 10, 2008

    I just got my 2wire wireless, used - no power light comes on when connected,

  • eleylaw Jan 31, 2009

    I have a 2Wire 1000HW for 5 or so years. No lights at all. This model has no reset button. Now what? AT&T said "too bad, out of warranty". Not much help for my office. Thinking of dropping AT&T for the bad attitude and unwillingness to get my office back up and running after paying them for DSL service for the past 5 years.

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  • 173 Answers

If it is not getting any power at all,
only one of three things:
cord is fried/dead;
could be the outlet,
try something else in the same socket; or, the board in the ROUTER is dead.
Disconnect power cable WAIT FOR 20 sec and then reconnect it..Reset your router, ..To reset the router, the best way is to press and hold the reset button for 30 seconds, or to press the reset button for 60 seconds..and for first 20 sec hold the reset with the power cable connected and for the next 20 sec with out releasing the reset button disconnect the power cable and continue holding the restet button , and after 20 sec reconnect power back and then continue holding the reset for another 20 sec.. and then ncheck for the lights status ..

Try another power cord. Take it back to the store and have them exchange it or test it. They'll do that for free.

Posted on Dec 08, 2007

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Have tried to connect using wireless connection but was not able to detect the router ( 2700HG-D ) and not even other neighbourhood wireless network. Have called to ISP ( Singtel ) and was told that once you have on the router power the wireless light is suppose to be ON ( but is OFF ).

Posted on Dec 09, 2007

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My JVC flat screen won't turn on, tried unplugging and resetting. Stand-by light is still on. And it's attached to a surge protector than to the wall. I've only had this for 1 year.


More than likely its bad capacitors on the Power supply very common problem with most models. You can get repair kits or replacement power boards from www.tvrepairworld.com

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My dsl light is flashing and the 2wire router just clicks over and over again. All other lights are on and green except for the Internet light (because dsl is flashing). Router has been working perfectly...


or LED LIGHTS interpretation: refer to this link:http://www.sasktel.com/search/controller//Internet/2Wire-Gateway-2700-2701-LED-Status-Lights-Guide/_/R-Support_13750/Record-Support
NOTE: everything that says contact SASKTEL TECH SUPPORT refers to your Internet Service Provider
Qwest Technical Support at 1-800-247-7285
SASKTEL TECH SUPPORT Anywhere in Saskatchewan :1-800-773-2121
Outside Saskatchewan (anywhere in Canada and USA):1-888-773-2122
Anywhere else in the world:1-306-522-1820
AT&T ' Yahoo! High speed Internet
Call +1 877 722 3755 (877-SBC-DSL5)

Hope This helps

Jun 25, 2011 | 2wire (2701HG-B) Wireless Router

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I have moved to new home. I am using 2wire wifi


you can check if the ethercable is loose or if you have a spare ethernet cable (rj45) you can replace the one that youre using

Jul 14, 2010 | 2wire Wireless-G 802.11g ADSL Gateway

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Everthing is connected but power light is red and not green.


I'm sorry I cannot completely solve your issues here, but this is due to certain details that are specific to your internet service provider, and other details not provided in your request. However, I do have quite a bit of experience with 2Wire gateways and setting them up for use with DSL service. The following is based on my experiences with 2wire gateways, and AT&T as service provider:

There are a many things that could possibly be causing the red power light (which indicates a system error, more details below), and the reason why you have no internet connection. Your very best bet is to call technical support for your internet service provider (or ISP) for DSL service. You likely received this unit from your service provider - if you did, then they will have technicians who can walk you through the setup process for this specific 2Wire gateway. Also, if you received the unit from your service provider, you most likely received a setup CD/DVD for setup on your pc. If you have not already run this setup disk, do so prior to contacting technical support, and check the status of your lights / internet connection again prior to calling tech support. Depending on your service provider, if you did not receive a CD/DVD from them to setup internet service, then you most likely can find a download of the setup utility available via their website...just go online and see if you can find it on their specific website,& if so, download and run the setup utility. Only run the setup utility on a pc connected directly (by ethernet cable) to the 2Wire gateway, unless directed to do otherwise by your service provider, or their setup utility's instructions.

If you did not receive the unit from your service provider, then you should contact them asap to find out: A) if they support the 2wire gateway (give them the model number), and if they do support it, B) find out what is required to set it up for use with their service.

According to the manual from the manufacturer, available here , when your power light is lit solid red, it indicates the following: "system error, contact technical support". You need to contact technical support for your Internet Service Provider (such as AT&T DSL), NOT for the manufacturer.

If you have your PC connected to your 2wire unit, and the unit is powered on, you can access the unit's setup utility via your web browser (please ensure you have Internet Explorer 5.5 or later, or Mozilla Firefox 3.2 or later). Open your web browser, and in the address bar type the following:

http://gateway.2wire.net/

Click the system tab to open the System Summary page. The diamonds should be green or red, indicating the status of your LED's on the light panel of the 2Wire unit. It may give you only the status message I indicated above, or could provide you with more info. I maintain that you should first contact your ISP's tech support, but if you have not already accessed the gateway's setup utility and run the setup wizard, you may do so from the System Summary area. Look to the far right of the page, and you should see the Setup Wizard utility link in the lower right-hand portion of the page. Links for other registration info are also in this section, if available. Follow the on-screen instructions and check your status lights again.

Again, I hope this information helps, and again, your best resource is the tech support team for your internet service provider. Best of luck, and please report back to let us know if you get it set up, or, if we can be of further assistance to you in any way.

May 25, 2010 | 2wire 2700HG-B Router (2700HGB)

1 Answer

2WIRE 2701HG-B with flickering DSL light.


The DSL is out in your area or the phone line has been disconnected.
I would contact ATT&T to find out if thire is a service issue in your area

Aug 15, 2009 | 2wire Computers & Internet

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I turned off the power to my 2wire box - now I can't get it to power up and have internet. What do I do??? More details: I had turned off the surge protector the 2wire box is connected to - when I turned...


Hi there!. unplug the power plug of your 2wire box from the surge protector for 1minute and after 1 min, plug in directly to the wall outlet, not to the surge protector. try to unplug and replug as well the connection on the back of your 2wirebox and check the cable connection from the isp cable to the modem,, the last option that your going to do is to reset the modem of your modem/router but make sure that you know the settings of your modem and wireless settings if u have.. or contact your isp provide for further details..there is a situation that there is a problem from your dsl company connection, most dsl use telephone lines..

Aug 14, 2009 | 2wire 1000hg DSL Modem & 802.11g Wireless...

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2wire 2701HG-B got red light on power & green light on wireless


Issue that you have mentioned its very common among 2Wire modems. Most of the cases we have diagnosed Modem usually OK but the AC Adapter, AC adapter somehow comes from 3rd party with low quality production. Due to its circuit design internal heat dries up the DC output capacitors. So DC output comes up with ripple and it cause modem to not work properly. You may change the AC adapter or you can change its Capacitors. Same rate AC adapters will work fine. Just make sure polarization is right.
If Issue continues you may post for further diagnosis

Good Luck

Jul 09, 2009 | 2wire 2700HG-B Router (2700HGB)

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Wireless router not working.


Power cycle the modem/router, which ever it is, or both.

Unplug the power, let it sit for about 30 seconds, plug it back in and wait til all the light stop flashing. Internet light may flicker with activity.

May 31, 2009 | 2wire Wireless-G 802.11g ADSL Gateway

3 Answers

Green power light is off. Red light stays on. Tried unplugging, resetting, etc. Wondering if it's completely shot?


Hi Jeff,

Thanks for using fixya

The red light on power means that the diagnostic for the modem is on, and when this is on this means that the memory or another component of your modem is at fault. Usually this can be resolved through a firmware upgrade to be applied by 2wire, but note that 50% of the time, when the diagnostic light is on, the device is dead.

To have this issue resolved, you may refer to your ISP or 2wire, if it cannot be revived, the least they can do is provide a recommendation.

http://support.2wire.com/

regards,

voodoo

Apr 22, 2009 | 2wire (1000-400108-001) Router

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