Brother 9840CDW won't scan/fax legal size pages from glass or ADF

it seems that on your model you can only use legal size paper on tray 1 & 2, then you have to set the paper size.
here is a link to instructions for your model.
http://download.brother.com/welcome/doc002258/mfc9840_uk_usr_b.pdf

hello

i assume you do not have the manual for this printer. if not, go to this site and it wille xplain HOW TO FAX. you can use the ADF (auto doc feed or use the scan glass section, one page at a time)

chapter 5 or page 26 of the manual will show how to fax.

http://www.brother-usa.com/ModelDocuments/Consumer/Users%20Manual/UM_MFC_290C_EN_1573.PDF


please send me 4 thumbs up

try this

How to fax :
1. Entering fax mode To enter fax mode press (Fax), and the key will glow green.
2. Sending a fax from the ADF (Automatic Document Feeder): Using the ADF to send your faxes is the easiest way. To cancel a fax in progress press Stop/Exit.
a. Make sure you are in Fax mode . b. Place your document face up in the ADF. c. Dial the fax number. d. Press Start.
The machine scans the pages into memory and then sends the document.
3. Sending a fax from the scanner glass : You can use the scanner glass to fax the pages of a book, or a single page at a time. The documents can be up to Letter or A4 size. Press Stop/Exit to cancel a fax in progress.
a. Make sure you are in Fax mode . b. Place your document face down on the scanner glass. c. Dial the fax number. d. Press Start.The machine starts scanning the first page.
For more detailed instructions, you can go directly to Section 4 - page 22 of the manual in Brother's site. Hope this helps.

(YES ) it will scan the whole page.

You can find the entire user manual by clicking here:
http://www.brother-usa.com/ModelDocuments/Consumer/Users%20Manual/UM_MFC_240C_EN_249.PDF

Or, here are the instructions for sending a fax:

Entering Fax mode 5

To enter fax mode, press (Fax), and
the key will glow green.

The LCD will show the new job number and
the memory available.The number of pages
you can scan into the memory will vary
depending on the data that is printed on them.

Faxing from the ADF 5
a Make sure you are in Fax mode .
b Put the document face down in the ADF.
c Dial the fax number using the dial pad.
d Press Black Start or Color Start.
The machine starts scanning the
document.

Note
• To cancel, press Stop/Exit.
• If the memory is full, the fax will be sent in
real time.

Faxing from the scanner glass5
You can use the scanner glass to fax pages
of a book one at a time. The documents can
be up to letter or A4 size.

You cannot send multiple pages for color
faxes.



Make sure you are in Fax mode .

Load your document on the scanner
glass.

Dial the fax number.

Press Black Start or Color Start.
If you press Black Start, the
machine starts scanning the first
page. Go to step e.

If you press Color Start, the
machine starts sending the
document.

Do one of the following:
To send a single page, press 2 to
choose No. (or press Black Start
again).
To send more than one page, press
1 to choose Yes and go to step f.

Put the next page on the scanner glass.

Press OK.
starts scanning the page.

.

Hi there,
To scan more than one page at a time you can use ADF.
The Automatic Document Feeder (ADF) can scan multiple pages, including duplex pages. When using the ADF:
* Load the document into the ADF faceup, short edge first.
* Load up to 50 sheets of plain paper into the ADF input tray.
*Scan sizes from 148 x 210 mm (5.8 x 8.3 in.) to 215.9 to 355.6mm (8.5 x 14 in.).
* Scan documents with mixed page sizes (letter and legal).
*Scan media weights from 52 to 120 g/m2 (14 to 32 lb ).
* Do not load post cards, photos, small items, transparency, photo paper or the thin media (such as magazine clippings) into the ADF. Place these items on the scanner glass.

Hope this helps. Please rate my response.
Thanks
Have a good day.

I have a Brother MFC-8840Dn (full legal-size flatbed as well as document feeder). I use Windows XP Pro and a USB connection. I'm not sure my fix works with other Brother models or different Windows operating systems, but it's a way to start troubleshooting at least.

I've always been able to print legal-sized pages from word processing or spreadsheet programs and receive legal-sized faxes. But I never could make legal-sized photocopies or PDF scans. The image was always cut off at Letter size. The fix is a Brother Utility set-up setting:

*** Go to Start / All Programs / Brother / MFL-Pro Suite MFC 8840Dn / Scanner Utility. (This link may also be called something like Scanner Settings.)
*** At the "Maximum Scanning Size", select "Legal" instead of "Letter/A4".
*** Click OK and restart your PC for the new setting to take effect.

It's like magic -- I can now scan a full legal-sized PDF, whether on the flatbed or through the ADF. I also tried a compressed TIFF scan and it came out fine.

**** Make sure your software and/or Brother Control Center scanning configurations are set to Legal if that's what you want for the particular image scan. The Brother Utility setting simply enables the option of choosing the larger legal-sized paper, which then allows the full legal-sized image scan, You always have to set your software to make that choice, just as you would to make and print smaller images on Letter, A4, envelopes, etc. (NOTE: I always start scans through software on my PC, like Adobe Acrobat or PaperPort, and the Utility Setting fix is working fine. However, I just tried pressing the SCAN button on the front panel of the MFC itself with a legal-sized document on the flatbed and through the document feeder. I still got Letter-sized image scans. So, there must be another setting somewhere for starting scans directly from the MFC that I'll locate later.)

I was about to buy a different brand of scanner because of the frustration with legal-sized images. It's like having a new scanner now :) I hope this Utility Setting info helps you troubleshoot your legal-sized image problem.

1. From the MP Navigator screen, select "Scan with Scanner Driver" in lower left corner.
2. When in ScanGear MP, select the Advanced Mode tab
3. At Input Settings, select Document (ADF) for document type
4. Set paper size in next window
5. Click Scan button at bottom

Receive Mode Setting
On the operation panel, press the following buttons to select the appropriate receive mode.

1. Press <Fax>.
   
   
2. Press <Menu>.
   
   
3. Press the right or left arrow button to select [Receive mode set], then press <OK>.
   
   
4. Press the right or left arrow button to select the receive mode that best suits your needs, then press <OK>.
   
   
   FAX ONLY MODE: When you want to receive only faxes automatically with your machine, or have a dedicated telephone line for FAX use only.
   
   MANUAL MODE: When you receive mainly voice calls and sometimes faxes, or want to receive faxes manually.
   ANS MACHINE MODE: When you want to receive voice messages on your answering machine and receive faxes automatically.
   FAX/TEL AUTO SW: When you want to receive faxes automatically as well as voice calls.
   DRPD: When you have subscribed to a DRPD service with your telephone company.
   
   
5. Press <Stop/Reset> repeatedly to return to fax standby mode.

Sending Methods

• Memory sending
• Manual sending

Sending From Your Machine (Memory Sending)

1. Load the document on the Platen Glass or the ADF.
   
   
   Sending from the platen
   
   Important: When sending a double-sided document, set the document on the Platen Glass. You cannot scan double-sided documents from the ADF.
   
   
   
   
   
   Sending from the ADF
   
   *MP830 shown
   
   
2. Press <FAX>.
   
   
3. Adjust the settings for your document as necessary.
   
   
4. Dial the recipient's number using the numeric keys or speed dialing.
   
   
5. Press <Color> for color sending, or <Black> for black & white sending.
   
   
   • When the document was loaded on the Platen Glass:
     
     
     1. When the following message is displayed, load the next page on the Platen Glass.
        
        
        
        If you have only one sheet to scan, press <OK>..
        
     2. Press <Color> to send in color, or <Black> to send in black and white.
        
        IMPORTANT: If you do not press the same button you pressed in step 5, the machine does not start scanning.
        
     3. Repeat steps 5a and 5b to scan in all pages of the document.
        
     4. Press <OK>.
        
        
   • When the document was loaded in the ADF:
     
     The machine starts sending automatically after the document is scanned in.
     
     Note: Color sending is available only when the recipient's fax machine supports color faxing.
     

• To cancel sending before sending a fax, press <Stop/Reset>.
• To cancel memory sending while sending a fax, follow any instructions on the LCD after pressing <Stop/Reset>.
• If the document remains in the ADF after pressing <Stop/Reset> during sending a fax, press <OK>. The remaining document is automatically fed out.
  
  

Sending From Your Machine (Manual Sending)
Use manual sending when you want to talk to the recipient before sending a document, or if the recipient does not have a fax machine that can receive automatically.
Caution:

• With manual sending, you cannot use the Platen Glass to send documents.
• You will need to connect a telephone to your machine if you want to talk to the recipient before sending a document.

Follow this procedure:

1. Connect a telephone to your machine if you want to talk to the recipient before sending a document
   
   
2. Load the document in the ADF.
   
   
   
   
   
   Sending from the ADF
   
   
3. Press <FAX>.
   
   
4. Adjust the settings for your document as necessary.
   
   
5. You can lift the handset if one is connected to the machine.
   
   
6. Dial the recipient's number using the numeric keys or coded speed dialing.
   
   
7. Talk through the handset to the recipient. (If you hear a high-pitched signal instead of the
   recipient's voice, go to step 9.)
   
   
8. Ask the recipient to set recipient's fax machine to receive faxes.
   
   
9. When you hear a high-pitched signal, press <Color> for color sending, or <Black> for black & white sending. Then hang up the handset.