Question about Tomtom ONE GPS Receiver

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Lost favorites when trying to update

I tried to update my new TomTom one and I lost all my stored favorites. I also tried to do the restore and it did not fix. I tried to store favorites again and the screen freezes and restarts and they are lost again. I am very frustrated and am ready to buy another brand of system. This is my second one of the exact same model, the first one turned off one night and never came back on only after owning it for a few days.

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Re: lost favorites when trying to update

There is no solution, and the manufacturer is not amenable to any news of this.

It used to be possible to remove the mapsettings.cfg file from the TomTom unit's maps before downloading and installing a new map, then to replace the file; however, TomTom changed the coding on the latest maps so that the software no longer recognises the old cfg file. There is a complex workaround where you change your favorites, one by one, into Points of Interest - but it seems pointless having a Favorites item when you have to do this.

Posted on Aug 19, 2009

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Re: lost favorites when trying to update

It's a pain but the directions in this link still works for me (after map update).

Posted on Jun 05, 2010

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Re: lost favorites when trying to update

Tom Tom discourages any communication of any kind from its customers. I really liked the Tom Tom better than the Garmin I used to own, but I must say that Garmin is much more receptive to customer support. Right now Tom Tom's entire web support is down and there is no way to contact them.

I stopped subscribing to the map update service (so they lost about $100/year) because every time Tom Tom Home updates to a more current map, I lose all my favorites and I travel frequently so I have a bunch of favorites saved. Now I just don't update anything.

Posted on May 23, 2010

Re: lost favorites when trying to update

The favorites are stored with the map. When you update the map, you overwrite/delete the favorites. Here is the solution...

Posted on Dec 29, 2007

Re: lost favorites when trying to update

I had the same problem when I got my TomTom One. turned out it was a faulty SD card. If you have a spare, copy the contents across to the new card and see if it happens. Meanwhile let TomTom know and they will replace it straight away if you're still under warranty.

Posted on Dec 17, 2007

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Re: lost favorites when trying to update

Reset the unit by pushing a bent paperclip or pin into the hole on the bottom marked 'reset' turn it back on, plug it in & charge it via USB overnight or as long as you can in the car, make sure the led on the top is green, tap the bottom right of the screen & check the battery symbol on the unit says charging underneath.

If this doesn't help.
contact them about the problem...

Posted on Dec 16, 2007

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Fully charged will not turn on or reset unit is not damaged had been working fine. turned it off and now nothing.GO 2535 WTE

Restoring your Favorites and personal settingsIf you reset factory settings or update your map you can restore your favorites from a device Backup.Your Favorites are located inside your map folder, stored in the file MapSettings.cfg. This file consists of the following:Home addressRecent destinations Favorites Connect your Tom tom to the computer and select the option below that best fits your situation:If you are going to be installing a new map to your TomTom or you plan to perform a factory (hard) reset on your device, choose Backup and restore Favorites from your TomTom. If you have already installed a new map or performed a factory (hard) reset, choose Restore your Favorites from a previous backup.Restoring Favorites from a previous backup can only be done if you have previously performed a backup of your Tom Tom device.

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Screen reads"no maps found"

I found this article online, and it may work for you:

"Ok this has worked on at least four tomtom one’s
And one xl’s that i have tried,
First of all connect your tomtom to your computer.
making sure your online,Go to log on.
if you’ve not created an account create one now.
If you’ve had to create an account restart tomtom home.

You should have the tomtom home screen in front of you,
Now even if tomtom home is showing you logged in, ignore
this click your email adderss in the top right hand side of the screen
and log in again and click continue.
Then click Device/disconnect device.
Now your tomtom will update itself and your maps will be restored"

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You can purhcase the new TomTom Rider 2 map update for $79 from TomTom.
If you have your receipt as proof of purhcase, you maybe able to take it back to the retail store you purhcased it from and see if they can assit you with TomTom.
Contact TomTom customer support directly to see if they can assist you also.
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I am sorry you lost your data, I cannot help you to recover it. Hopefully it is replaceable. Every new gadget needs to be mastred before it can be used efficiently. The best sources of informations are the reading of the manual and playing with the unit.

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I do some work with TomTom - it's possible that if something interrupted or went wrong during the install, the map could have been deleted. TomTom is aware of the problem and is working to fix it - if you are map-less, call support (866 486 6866) and we can work on getting you a new map.

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Hi there,
Try hard reset (hit the reset button on the bottom with the power on) and the GPS was restored when powering up. No settings or favorites were lost.
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I have now resolved my Tomtom 1 V2 problem (posted 12th Nov 2008).
I emailed Tom tom directly, describing the problem I was having, they responded almost immediately.
Tomtom could not have been any more helpful, the advice they gave me was spot on, and absolutely correct.
Not only did they solve the error I had with my unit, but they made it work much better than it ever had.
Briefly, I was told to join (for free) Tomtom Home, then delete all of the operating system on my satnav and download the latest Tomtom operating system, plus a few other upgraded programs.
I am no computer genius, and admit to being more than a little apprehensive in doing this, but, it could not have been a more straight forward or simple procedure.
As before, my Tomtom now works so much better, faster and with far more features.
Another benefit of being a member of Tomtom Home is that you are offered many products such as map updates at greatly reduced prices.
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