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New Philips voip8411b phone

Using philips directions I tried to reset the default settings but not the network settings. Everything appeared as the instructions said until I to confirm then it played a little and turned off all power as the instructions said it would.But they said that the power would come back on after a few seconds. That was yesterday. I have tried every key but not a flicker of power. I emailed Philips but they said I would have to send it to them.


Can you tell me how to get this thing turned on ?

Thank You;
RL

Posted by on

  • Jeidbo Dec 11, 2007

    Same problem here, - any fixes yet?

  • rleloise Dec 14, 2007

    Jeido;

    I tried their phone # 1 800 233 8413 but gave up waiting for help.
    Then I went online to philips.com then to customer service, then entered voip841, then changed the top drop downs to English,
    U S and read all of the FAQ's to no avail. In that area there is a "contact us" followed by the option to email. I sent an email telling them my troubles.

    Philips sent a return email authorizing me to return the unit. I sent it in about 5 days ago and that is where it stands now.

    Good luck.

    RL

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I have the same problem and could not find a contact phone or e-mail. Can you tell me the e-mail you used. Thanks.

Posted on Dec 11, 2007

  • Jeidbo Dec 11, 2007

    All right, here is my solution. After about an hour or so with the phone in the charger stand it just started to work. I noticed it had turned on by itself. It is working fine. So instead of a couple of seconds, the manual should say put in charger stand and wait a couple hours.


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