I am having the same problem. Resetting it doesn't work and now it's locked all the time and I can't do anything with it! There are no suggestions on the iriver website. Have you got any other solutions to this problem?
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Hi, I had the same problem with my Iriver E200. The cause is firmware corruption.
I solved this problem using this method:
1) connect your Iriver device to pc and open the disc of your player; 2) you can see various folders: open the folder named "system"; 3) this folder contain a *sys file; 4) open this file using notepad; 5) go to the row "version = ..."; 6) you have to modify this row by inserting an older version of firmware. For example if you have "version = 1.11", insert a smaller number, for example 1.07. Save the *.sys file edited. In this way you can force iplus3 to reinstall an uncorrupted version of firmware; 7) now open iplus3, go to Tools -> Portable device -> update firmware. You should be able to reinstall firmware.
i called iriver support 714 619 5260 and the company that does tech support for them emailed me a detailed description with pictures of how to repair my h10 20 gig. they said that if i sent it in to iriver it would be 80+ dollars but that i could buy a battery and replace it myself if i followed these steps. havent tried it yet but will.
As stated above the 5/6gb units and the 20 gb units use the same scroll bars but they sit on different metal platforms. The platforms are not interchangable. The only way to do it is to remove the old/broken scroll bar from the 20gb metal platform. Then CAREFULY peel the working scroll bar off the 5gb platform be very careful the unit is in multiple layers of plastic and is very FRAGILE. Re attach the working scroll bar to the 20 gb platform and gently plug the little tail into the slot on the motherboard.
OR, buy a working 20 gb scroll bar from ebay. two screws and you're done.
My Daughter's iRiver scroll pad must be stuck...it just keeps scrolling. She says nothing happened to it. Never got wet etc. I am going to attempt to open it and see what it looks like. The one post says it is very easy, but gives no information. I called the company and they have no USA service centers at all...so if it is out of warranty you are out of luck. They say they hope to have a repair center soon...but it sounds like a company running out of a garage. Good luck and buy some other brand.