Question about HP Photosmart C5180 All-In-One InkJet Printer

1 Answer

Paper jam notice......make sure paper tray is pushed down.......error....

My C5180 has given me lots of problems too. It will often tell me I have a
paper jam and there isn't one. Then after turning it off and on several times,
it will then proceed to telling me to either push down the photo tray or make sure the paper tray is pushed down...which it is! and then after many headaches and turning it off and on and pushing the tray up and down many times it finally stops blinking that yellow light and then the computer shows
an error in printing message when I try to print again!!!!!ahhhhhhhhhhh
this printer is frustrating . Can you tell me why it does this? and what to
do for these messages?
Thanks.

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  • fmpolack Jan 13, 2008

    Same problem here!!1
    Please Help

  • Anonymous Mar 16, 2008

    Glad to know I am not the only one having issues with this printer. It prints well except if you want to use the cd/dvd tray. Will constantantly say the door is open, well duh it has to be to slide the tray in. If you give it a little push it wil tell you the space behind the printer is not sufficient or the carriage is blocked. Have tried several solutions. Think tossing out the second story window is the best. Any suggestions?

  • Anonymous Apr 27, 2008

    I have the same problem and experienced the same anger. Your solution #1 worked like a charm. Thanks a million!!!!

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I've just talked with HP support and they fixed the problem. This is the solution:

1- unplug printer while it's on
2- after 10 seconds, and while it's unplugged, press the cancel and OK buttons at the same time and plug it while holding the buttons.
3- after the printer is on, release the buttons
4- if it does not start the computers, then turn it on manually (with the power button) while pressing the cancel and OK buttons at the same time and release them after the printer starts
5- try the copier and print a page through the computer
6-turn it off for 1 minute and then on again. The message should not be there now
Good luck

Posted on Jan 14, 2008

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Posted on Jan 02, 2017

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1 Answer

Photocopy unable


Sir/ Madam

Hear Is The Soluction which Help You To Fix Your Brother MFC 210C Photo Copy Problem,

Description: Issues with the paper feed could include:
  • Feeding multiple pages.
  • Misfeeds the paper.
  • Printed pages are not stacked neatly.
  • "No Paper Fed" or "Paper Jam" messages appear on the LCD.

To prevent these issues, try the following recommendations:
  1. Verify the paper is loaded properly in the paper tray and the paper support flap is unfolded.
  1. Pull the paper tray out of the machine and remove the output paper tray.

paper_tray01.gif

  1. Remove the paper from the paper tray.
  2. Pull the paper support out and unfold the paper support flap.
paper_tray02.gif
  1. Fan the stack of paper well to avoid paper jams and misfeeds.
paper_tray03.gif

  1. Gently insert the paper into the paper tray print side face down and the leading edge (top of the paper) in first. The paper should be flat in the tray and below the maximum paper mark. Be sure you do not push the paper in too far as it may lift at the end of the tray and cause feed problems.
paper_tray04.gif

  1. Press and slide the paper guides on the sides of the paper to fit the paper width.
paper_tray05.gif



  1. Clean the paper pick-up roller


    NOTE: Illustrations shown below are from the representative product and may differ from your Brother machine.
    1. Pull the paper tray completely out of the machine.
    2. Unplug the machine from the AC power outlet and remove the Jam Clear Cover (1).
    roller3.gif
    Note DO NOT place the jam clear cover face down as shown in the illustration. You may damage the cover and cause paper jam.
    cover3.gif


    1. Clean the Paper Pick-up Roller (1) with isopropyl alcohol on a cotton swab.



      roller4.gif


    2. Put the Jam Clear Cover back on. Make sure the cover is set properly.


      cover4.gif


    3. Put the paper tray firmly back in the machine.
    4. Re-connect the power cord.

  2. Verify there is only ONE type of paper loaded in the paper tray.
  3. Make sure that you use paper that meets our specifications.
    To see the detail of the specifications, refer to the User's Guide. The latest User's Guide is available in the Manuals section.
  4. Do not use paper that is damaged, curled, wrinkled, or irregularly shaped.
  5. We recommend using Brother paper to ensure the paper meets the proper specifications.

If your question was not answered, please Tell Us More Information About Your Brother MFC 210C Photo Copy Problem Issue And Errors




















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A C9012 error code deals with one of the paper trays. The code means the paper is not lifting up in a given time. I would make sure that the paper is in the paper tray correctly and make sure you don't have paper on both sides of the paper trays. I would open all the paper trays & turn the copier off, then back ON. Push in the paper trays one at a time and see which one codes out and that is the one with the problem. Good Luck

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Please try these general troubleshooting steps for paper jam issue: Turn off your printer to allow the paper feed rollers to turn freely. Remove the rear access door and check the pressure rollers. Verify that they are clean and clean the rollers with a soft towel if needed. Check if there is any jammed paper in this section and remove the jammed paper from the rear access door opening. Make sure that there are no torn pieces of paper in the fuser area and duplexer slot. Check if the carriage moves freely. Use both your hands to remove the paper that is stuck in the roller in order to avoid tearing of the sheet. Discard any paper that is damaged, and then reload the paper into the paper tray. Unlock the print cartridge access door. Check if there is any packaging material or paper debris stuck on the small metal pressure rollers that ride on the main feed roller. Do not mix different types of paper. Load only one type of paper for a print job. Make sure that the paper meets the paper-handling specifications. Slide the paper-length adjuster against the end of the paper stack and do not overfill the input tray. Connect the power cord and turn on your printer. Try to print a sample and if the error persists, then try to reset the printer. Try to update the driver. If nothing works, then service the printer.
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There are a number of things that can cause a carriage jam. To prevent it from recurring, one should keep in mind a number of things. Always ensure that the paper tray is not overloaded as this might result in the paper being stuck inside. Also the paper being used should be as per the manufacturer's recommendations. Turn off the printer when removing bits of paper. If there is a broken gear, do not repair it yourself. Call an expert technician to mend it.
http://h30434.www3.hp.com/t5/Other-printing-questions/Paper-Jam-Error/m-p/305772#M20513

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1 Answer

The paper jamed now I get a 41.3 error message and can't solve


Hello,

The error 41.3 is unexpected paper length and was caused by the printer pulling more than one sheet. Now the problem is clearing the paper jam in the paper tray. The only way I have found to get it clear is to put the printer on its back with the paper tray facing straight up. Now push the tray in just a little bit if you can and try to shake it to get the paper to shift to the other end. After a minute or two put the printer back down and try to open the tray. If you can then just put the paper back where it goes in the tray. Be sure the pickup roller is clean, no paper dust and such. then try printing again. If you still can't get the tray out then you will have to dis-assembly the printer to get it clearer. Let me know if this gets you going.
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3 Answers

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Hey I figured it out. On the top where you insert paper into the automatic document feeder you will notice a small switch. When paper is set in the tray the switch is pressed down. I noticed on mine that the switch had become stuck down. I just used a small push-pin and popped it up. Error message went away.

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The problem is the pickup paper rollers. If you remove the paper tray and press down on the paper indicator (the red lever to the left of the paper tray) you can see the twin rollers attached to a spring loaded armature.

Chances are these rollers are worn and are very smooth to the touch. This slick smooth surface does not have enough friction to push the paper up to the next roller.

To fix this, remove both rollers, they slide off easily. Then simply turn both rollers inside out and replace them on the armature. Notice how much "stickier" they feel now? Chances are your paper jam problems are over, until the rollers wear out again.

At that point you will have to replace them.

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