I just replaced the drum cartridge and the toner in my Dell 3000cn printer. Now the wheel that feeds the paper is vibrating, sounding like a helicopter, and it doesn't flip down to pull in a sheet of paper. This is the wheel you can see from the front of the printer where you load paper. Is there any way I can adjust this wheel? For now, I end up putting my hand in to push it down, but I have to do it for each sheet...
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The paper is clearly not feeding properly, that's why it's heat damaged when you open up the unit.
The 2 most likely causes are:
1. Paper path and/or printer mechanics are blocked by something foreign - this could be a stray piece of paper (simple fix) or a piece of the printer that has broken off (not so simple).
2. Something has broken/malfunctioned such that the mechanism that feeds the paper is either not feeding any more, or is blocked somehow.
Tough break if the cause is item 2; you'll need to have the printer serviced (if it's worthwhile based on age/condition), or replaced.
To determine if you're lucky and the cause is item 1, unplug the printer from power, remove the toner cartridge(s) and remove the drum (protect the drum from intense direct light). Visually inspect the inside of the printer to ensure every scrap of paper or clump of toner is cleaned out. Also inspect the drum/toner cartridge for damage and to ensure nothing is stuck on either - clean as necessary.
One final thought - if you're using paper that's too thick for the printer to handle, this can also happen. In that case, of course, clean up the printer (as advised above) and use normal paper. Refer to the printer documentation to see what weight of paper is compatible with it.
If both of the printers have seperate toner and drum cartridges, then it is probably a feed roller issue ( one side is pulling the paper more than the other, causing a curved line ). One trick to try would be to print a page, and pull the power cord halfway through the print. Open the printer and remove the paper and drum and toner and look on the drum. If the latent text is curved on the drum, Then replace both. It is odd that you have two printers that are having the same issue though, especially if you have two drum and toner units. Also, check to make sure that the paper is seated properly in the paper tray, if there is too much play around the paper, the printer may not feed the paper properly. With physical access to the printers, a tech should be able to figure out the problem fairly quickly.
hello, sounds like there are many possible solutions for you machine, first with paper jamming, are labels going thru manual feed tray, or paper tray, it might be possible that mp feed roller needs cleaning or replacing. if paper tray, simple would be feed roller, clean or replace, if jams continue with normal paper from paper tray, the problem will be front door, i have yet to be able to repair paper jams when front door assembly fails. as far as colors, both drum and toner can cause this problem, if using 3rd party toner, this will also cause some color problems. sorry no real quick fix for this machine, i've tried.
Clear the jammed paper as follows. Observe Cautions signs in printer.
Always remove all paper from the paper tray and straighten the stack when you add new paper. This helps prevent multiple sheets of paper from feeding through the printer at one time and prevents paper jams. 1.Press the cover release button and then open the front cover. 2.Slowly take out the drum unit and toner cartridge assembly. The jammed paper will be pulled out with the drum unit and toner cartridge assembly. 3.Pull the paper tray completely out of the printer. 4.Close the front cover. 5.Pull the jammed paper up and out of the printer. 6.Open the front cover again. 7.Open the back cover. 8.Pull the tabs at the left and right hand sides toward you to open the fuser cover (1). 9.Using both hands, gently pull the jammed paper out of the fuser unit. 10.Close the back cover. 11.Pull the duplex tray completely out of the printer. 12.Pull the the jammed paper out of the printer or the duplex tray. Put the duplex tray back in the printer. 13.Push down the blue lock lever and take the toner cartridge out of the drum unit. Clear the jammed paper if there is any inside the drum unit. 14.Put the toner cartridge back into the drum unit until you hear it lock into place. If you put the cartridge in properly, the blue lock lever will lift automatically. 15.Put the drum unit and toner cartridge assembly back in the printer. 16.Put the paper tray firmly back in the printer. 17.Close the front cover. 18.Make sure that the Paper LED is now off and the printer is ready.
After clearing paper jam if noise persist printer may need a Repair Tech and parts replacement for broken or wore parts.
The problem is with the toner ow paper feeding. Proper feed the papers, if that dosn't solve you may have to change the toners. It is best that you put a new one. If that dosn't solve then thre cables must have got damaged. Send it to Repair.
The root cause of the problem is the Rubber pads of the feed roller in the paper tray become warn and fail to grip the paper the paper feeds a few millimetres and then is let go by the worn roller, the paper path sensors pick this up and then a paper jam is notified.
The only remedy for this problem is to obtain a new feed roller for the paper tray mechanism. Unfortunately dell in the UK do not sell maintenance kits to the public, and therefor ehte only place I found them wa on Ebay in the USA.
The kit in quetsion is the vertical paper feed maintenance kit. it costs around $50 plus shipping.
The only other option is to have a Dell approved service agent replace the rollers for you.
If you hear a grinding or cruching noise when paper is fed, then one of the mini plastic guide rollers had detached itself from its position and wound up in the tape path mechanism (very expensive repair)