I recently brought creative zen vision M which is refurbished, it worked fine for the first couple days, but suddenly it turned off and doesn't turn on. It doesn't turn on even after trying with the power button. what should I do?
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Re: doesn't turn on
If charging by USB is not charging your player enough to even be able
to power up, then you're going to have to get hold of an AC wall
charger that plugs into the ZVM's round DC-IN jack (on the sync
adapter). PSP chargers work perfectly, if you have one. Let it charge
for a few hours this way, then post back.
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had same prob to the T...found this post and it fixed it...it's the computer not the zen...once I did the two steps my zen started charging and turned on...go figure...the flashing blue light doesn't mean it is charging. posted on Feb 25, 2009
you have windows set to do automatic updates, you most likely had a
windows update installed that caused this conflict with Win Media
Player 11. No fix has been posted by Microsoft yet, so the only
workaround is to Uninstall/Rollback Windows Media Player 11. Goto
<Control Panel<Add/Remove Programs and remove Windows Media
Player 11. Follow prompts, restart computer when prompted to. Also
uninstall Windows Media Player 11 Runtime application following same
This will roll your Windows Media Player back to version 10 or 9,
whichever you had installed prior to version 11. You will need to
re-configure Windows Media Player again.
Your Zen should now be recognized by WMP and Creative software. You
probably need to upgrade your firmware at this point, follow the
instructions on upgrading your firmware, and you should be good to go.
This is a windows problem, not a creative problem. Dont blame Creative
for the screwed up hotfixes that Microsoft puts out on a regular basi
The fix for this requires you to disassemble the unit. The Vision is easy to disassemble and this issue can be fixed easily by those comfortable opening up and tinkering with electrical gadgets.The keypad board is separate from the main board and can easily become separated when dropped. Disassembly of the Vision case and re-seating the keypad board fixed this issue for me.
If that doesn't fix it trythe USB cable Screen Doesn’t come on anymore http://www.anythingbutipod.com/forum/showthread.php?t=18859 If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."
You should get support no matter where you bought your player. The Serial Number on the back of the player allows Creative to trace the player. I bought a Zen Vision M from Amazon in the US and had it shipped to an address in the US. A friend collected it for me and brought it home to me in Ireland. The Hard Disc failed after about 45 days and I emailed Creative Labs Europe and they set up an RMA, I shipped the player to them and they sent me a brand new player. Try this link to email your problem and set up an RMA: http://uk.europe.creative.com//support/contact/emailform.asp