Question about SanDisk Sansa e260 MP3 Player

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Frozen sansa e260

My sansa e260 is frozen it goes from white screen to sandisk over and over. I followed the instructions provided. I have downloaded the sansa recovery tool from the sansa website but am unable to run as the pdf file provided on how to run the program shows a totally different player than mine, and therefore has a different configuration of buttons. I am also not being prompted on the format or is this in the next step.

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  • lazy_boi1234 Dec 07, 2007

    hello my name is brendon and i have the same problem, my sansa's screen goes from white to sansa wall paper and back sometimes there are verticle and horizantal lines. I've tried to restart it by holding down the power button but it doesn't seem to work, does anybody else have this problem, I would like to know how to fix it please.

  • babygril Dec 08, 2007

    I accidentally dropped mine and know I can't get it into recovery mode and it keeps going to back screen, white screen and then sansa wallpaper with the vertical lines. I have tried everything and I don't know what to do?

    How do i fix it?, please I would like to know.

  • gamenerd Dec 08, 2007

    my sansa froze up to a white screen and dosent show anything. can you help me. if so, email at atherrien95@gmail.com

  • JT21 Dec 09, 2007

    When I turn my Sandisk e260 it goes from the Sandisk boot screen to a black blank screen with a small line on the upper part of the screen. I can turn the player on and off but it won't get passed the blank screen. Any help would be appreciated. Thanks.

  • Anonymous Dec 11, 2007

    When i turn on my mp3 player it start to say bad track and it strat to freeze on me.....

  • kasper2 Dec 18, 2007

    my sansa mp3 e260 when i turn it on the screen goes white with lines in the background with it still saying sansa then the screen goes black and it keeps on reboting itself over and over then around like ten miutes the screen will finally go black and won't go off. please help?

    markisaacs@charter.net

  • dirtbikie Dec 25, 2007

    this mp3 player sucks!!!!!!!!!!!!!

  • kamakazi Dec 26, 2007

    have e260 givin to me with songs already on it, but cant get them off. when i open files it does not show that they are even on player. it only shows what i have have put on. and when i want to put more songs on it takes some of my others songs off that i just put on.

  • Anonymous Dec 28, 2007

    Look, I would likely go with Zune or iPod products because Sansa does have millions of problem like mine.

    Thanks for sharing.

  • linkmaster Jan 06, 2008

    my sansa wont boot up past the sandisk screen

  • Anonymous Jan 25, 2008

    sansa e200r

  • Anonymous Jan 27, 2008

    mine does the same thing let me know how to fix it

  • dalvir Mar 24, 2008

    i start my player (sansa e260) its light in volume switch is glowing but nothing show on screen.

  • Anonymous Apr 08, 2008

    battery is too low. System shutdown

  • Anonymous Apr 25, 2008

    MY E200 IS STUCK ON THE DISCONNECTED SCREEN

  • develinian May 23, 2008

    The exact same thing my sansa start up screen keeps going over and over

  • Anonymous Jun 22, 2008

    just froze



  • Anonymous Aug 06, 2008

    when i turned on my sansa e260 it froze now it only has a black screen and it wont do anything

  • bgherm_12 Aug 08, 2008

    i have the same problem with my sansa when i turn it on it shows athe sandisk log then go's white then repeats over and over again...does n e one have a fix it solution? much apprecasion to ya

  • Anonymous Aug 11, 2008

    frozen, all lcd white

  • Anonymous Aug 14, 2008

    When I turn my Mp3 player on it shows the Sansa screen and then just goes black and I don't have a small enough screw driver.

  • dbowers79 Sep 26, 2008

    my sansa keeps going to white screen when i try to play music.

  • Kesrael Sep 26, 2008

    When I turn mine on, either 1) it works fine 2) it works but instead if it being black on the screen where it is supposed to be, where it says 'Sansa', it is red or 3) when it turns on, the screen is just white and it does nothing.



    I've tried formatting it, upgrading/downgrading the firmware, nothing. I'm thinking it's something physical inside the player, with the connections to the LCD. Anyone else had this problem that saudering or anything helped?



    It was a refurb that I got next to nothing and if I can't get it fixed, I will list it on eBay for next to nothing and I WILL put in the desc that I can't get it to work properly. Thanks!

  • Anonymous Oct 03, 2008

    My Sansa is also frozen. I get wavy lines in columns down the screen. When I try and connect through my computer, the Sansa keeps shutting down (going to Sansa screen), then connecting again. When I try and click on PPI NAND the Sansa goes back to the Sansa screen again.

  • Anonymous Oct 05, 2008

    my sansa keeps frezin when i turn it on what should i do??

  • yanni 10 Nov 14, 2008

    my sansa is also frozen i dont know what to do i was listining to a song and suddenly it restarted it self i thout that i pushed the menu button accidently but it opened again with that problem

  • rudolph408 Nov 16, 2008

    My screen says sandisk for ten seconds then it flashes white and it dose this over and over again

  • s1nxty Dec 05, 2008

    my sansa e260 keeps restarting over an over an over again it startups up normally wea by ya see the sandisk logo then the screen goes white an the player restarts it continues doing this over an over again until finally the screen goes totally black, i have tried the to reseting it as told by holding the power button but after it goes off an i restart it again it starts its annoying sequence againg PLEASE HELP

  • kyothevixen May 01, 2009

    Mine/my bf's is frozen too. I was charging it just like he said but this time I left it on, when I left it off it wouldn't charge so... I left it on to charge, I checked the charge then left, my mom came by later and unplugged it, since then its been a non responsive gray screen

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After calling SanDisk Tech Support, I was told this indicates a corrupted file. To fix the player do the following: (NOTE!!! This will put you into recovery mode and reformat your player and erase EVERYTHING from the player! You will have to reload everything once it's fixed!)
1. Make sure the player is off. If you are in the loop with the SanDisk screen/white screen, press and hold your power button (bottom left corner of player) and hold it until it turns off...may be 30 seconds or so. Lock the player by sliding the button on the top of the player toward the headphone jack so you see yellow/orange to the left of the tab/button.
2. Press and hold the record button on the left side of the player WHILE pressing the power button to turn it on. You should now enter recovery mode. Watch the screen and it'll ask you to plug the USB cable in. A box should pop up on your computer screen (does in Windows XP) that's called "16MB Format." If it doesn't pop up, go into "my computer" and look for this. Double click on it to open it up.
3. With the 16MB Format screen/box opened, put your cursor on a blank part of that screen inside the box and right click to create a new folder. Select "new" and create a new folder and name the folder "sansa.fmt"
4. Close the 16MB Format box
5. Unplug your player and watch the screen. It should soon say "reformatting..." Let it sit and it will finish and shut itself off.
6. Unlock the player by sliding the lock tab on the top of the player to the left so you don't see the orange.
7. Press the power button and turn the player on. Select your language and you should be good to go and ready to reload your music and pics. It worked for me and I hope it works for you! :o)

Posted on Oct 03, 2008

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My Sansa e260 froze up on me today for the first time. No amount of power button pushing or holding would alleviate the problem. Since the Sansa e260 has a user-replaceable battery, I immediately thought of removing and reinserting the battery. Once I found a properly-sized screwdriver, i did this, and it worked like a charm. I hope I do not have to do this again, but if I need to, it is relatively quick and easy to do. If this problem occurs frequently, I shall exercise my extended warranty. Other than this hiccup, the unit has been awesome.

Posted on Dec 17, 2007

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Goes from sandisk screen then to menu and says refreshing then gets blurry then goes back to sandisk black screen

Posted on Oct 02, 2008

Omg mines just going to the the sansa start menu and turns to a purple screen

Posted on Aug 16, 2008

Turn off the device, put the hold switch on. Turn it back on, but while holding the REC button on the side. This should put u in recovery mode. Connect to the computer while in recovery mode. Go online to www.megashare.com/392319, and click on the free file. This is a new firmware, the software that your mp3 uses. After it downloads, transfer it to your device. Once it completly transfered, wait a few seconds, unlock the device, and wait for it to boot up.

Posted on Jun 19, 2008

I am sooooooooo upset with this freakin thing. omg

Posted on Apr 11, 2008

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My sansa mp3 e260 when i turn it on the screen goes white with lines in the background with it still saying sansa then the screen goes black and it keeps on reboting itself over and over then around like ten miutes the screen will finally go black and won't go off. please help?

Posted on Jan 25, 2008

Alright peoplee.. my sansa has been dropped multiple times, damaged, and whatever my stupid friends can pull off with it.. trust me this works. hold the power button down until the screen turns off. then turn it on. IT WORKS! just keep holding it down. mine has screwed up enough times and really it's the most durable thing i've ever owned.. call in to the sansa help line if the problems continue..

Posted on Jan 23, 2008

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I have the same problem all of theses dont work for mine

WHY?

Posted on Jan 09, 2008

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OK I had the problem where it would go to the sandisk logo and turn white then keep repeating, but I fixed it. I called sandisk help line, they will email you two files which you will copy onto your player(when it is in recovery mode) and then you will unplug it. It will say that its is formatting for a while then eventually it will restart. Mine worked the first time but they said it might take more than one try.

Posted on Jan 07, 2008

You should just leave the power button pressed for 10-15 sec.and it should turn off

Posted on Jan 01, 2008

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Babygril, already wrote one and i am just wandering if the problem that i have(showing my problem)
"I accidentally dropped mine and know I can't get it into recovery mode and it keeps going to back screen, white screen and then sansa wallpaperFrozen sansa e260 - 2.gif with the vertical lines. I have tried everything and I don't know what to do?
How do i fix it?, please I would like to know."
Is this problem fixable or should i buy a new one because i have tried the recovery thing and that doesn't work and everything that the maneual says but it still won't work so should i buy a new sansa?
HELP, please write back

Posted on Dec 20, 2007

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Yeah i had the same thing happen to mine dude i just fiddled around with it turned it on and of a couple of times and it worked again.

Posted on Dec 12, 2007

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Follow Solution 3 it works 100% UR THE BEST

Posted on Apr 29, 2009

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Go to My Computer, right click on the Sansa e260 Driver, go to Sharing and Security, then the Tools tab and Error Check it. It worked for me.

Posted on Oct 03, 2008

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My Sansa e260 v2 is frozen. I have rebooted many


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