Question about Xerox DOCUMATE 510 Flatbed Scanner
We have a couple Documate 510 scanners with ADF. One gets used light to medium. It has been developing a problem where the paper jams when fed via the ADF. Occasionally it will make a grinding sound, almost like one of the internal gears is stripping.
When this problem first manifested itself, the paper simply jammed. Cleaning the rollers and changing the paper pickup pad seemed to fix it, but now the problem seems more severe.
Are there parts available for this scanner or a service manual? The scanner is not really built too well, but I'd rather try to get the scanner fixed rather than junking it.
I am a Support Engineer with Xerox Scanners.
If the feed rollers are worn out beyond the point of cleaning, you will need to have the scanner serviced or replaced.
Please contact us to discuss your service or replacement options by calling 800-648-0410.
Xerox Scanners Support
Posted on Sep 28, 2012
Check out visioneer.com they have compatible adf replacement pads. There is not a replacement part for the roller though.
Posted on Apr 03, 2008
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