We have a couple Documate 510 scanners with ADF. One gets used light to medium. It has been developing a problem where the paper jams when fed via the ADF. Occasionally it will make a grinding sound, almost like one of the internal gears is stripping.
When this problem first manifested itself, the paper simply jammed. Cleaning the rollers and changing the paper pickup pad seemed to fix it, but now the problem seems more severe.
Are there parts available for this scanner or a service manual? The scanner is not really built too well, but I'd rather try to get the scanner fixed rather than junking it.
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The short answer is no. Very frustrating. For three years they have promised to develop it and now have chosen to discontinue any support for the 510 and instead tell you to spend several thousand dollars for a new Documate 3220 scanner. No thanks - so long Xerox
eBay: Find Xerox Documate 510 Workgroup Scanner w/ADF - PARTS UNIT in the Computers Networking , Scanners , Standard Flatbed Scanners ... cgi.ebay.com/Xerox-Documate-510-Workgroup-Scanner-w%2FADF---PARTS-UNIT
I don't know if it's permissible to advertise but we currently sell the assembly for the Xerox Documate scanners. As far as I know the scanner's discontinued, and the pads are getting pricey so consider how much longer you want to wait before replacing the scanner.
sales at sprucecomputer dot co dot uk if anyone is desperate
Check the adf pad assembly. It is the small grey pad inside the top cover. One replacement pad should have come with your scanner. Mine was doing the same thing, when I replaced the pad, it worked like new.
If it is new, and not assuming there is a hardware problem with the scanner (some fault), might be a software problem. If the scanned image from the flabed is OK the drivers would be installed properly. You do not say which software you are using but when you have a "Professional" documentscanner and intend to use it for "production" scanning you need proper software also, To scan, to mix documents, rearrange pages, auto remove blank pages, deskew, produce small PDFs even when scanning color and so on. Look at PixEdit - it will do the job for you.
Click the "+" next to "Imaging Devices". This will show all Imaging Devices previously and currently connected to the computer.
If listed, right-click on the DocuMate 510 then left click on "Uninstall"
If asked to confirm the uninstall, click "OK"
If the scanner is listed more than one time, uninstall ALL occurrences of the scanner
IF you see "?Other Devices" in the device manager list, click on the "+" to view the list of Other Devices
Right click on any instince of the scanner in this list then left click on "Uninstall" The scanner may be listed as any of the following:
Once the scanner has been completely removed from Device Manager, turn the scanner back on
If there is no Found New Hardware message when the scanner is turned back on and the scanner is not listed in Device Manager under Imaging Devices or Other Devices, this typically means the scanner is not communicating correctly with the computer. Try plugging the scanner into a different USB port or using a different USB cable.