Will not copy

Here is my procedure to overcome the undocumented error, related to a dead buffer battery.
You can download my procedure from here as well:

https://app.box.com/s/td45r2jbau8auvgaib760mannemz4msr

This error is NOT mentioned in the user guide; it is not even mentioned in the technical repair and service manual!

If "Data Error Press Set Key" is displayed whenever connecting the Canon MP360 to the power line:

-Do NOT try the 'Set' key (arrow down), it won't work; you can only use the '-' key (arrow left)
-You will notice that the 'SCAN' button will erroneously show 'FAX' on a MP360 (it has no FAX!)
-The printer may work for COPY, but will NOT be recognized correctly as a USB device; any installation attempt under Windows (2k,XP,7..) will decline the USB device as 'unknown'.

Root cause: an undocumented buffer battery (most likely CR2450, not even mentioned in the service/repair manual, not shown on schematic drawing either).
When it is empty all settings are screwed, the data memory is corrupted or plain empty. This affects the USB connectivity as well.
This following method works to revive the printer.
Locating and replacing the dead battery is NOT mandatory. It would require major surgery to the printer case, removal of many parts.
You can continue with the dead battery, but will be forced to rerun this procedure below whenever reconnecting the power cable. Turning the printer off into standby is OK; the settings are kept in memory as long as power is applied to the printer.

1)Hold 'COPY' button while connecting printer to the power line to start the printer
2)Press 'Start' button as shown in the display
3)Press 'Set' key as shown in the display; the printer will remap the keys correctly to continue
4)Follow the flow chart below to reset the firmware; you probably do NOT need the first section "All Clear", as the memory is most likely completely wiped anyway.

In a nutshell you need to press this key sequence, i.e. the second portion of the flowchart:
1.'Additional Functions' - 'Scan' - 'Copy' - 'Scan' - several times '+'(right) to reach #5 (Type) - 'Set'
2.Leave 'FW1' for the MP360 - 'Set'(down) twice to accept the firmware and location 'USA'
3.'Stop/Reset' to finish this procedure

All this may apply to the MP370 as well; simply choose 'FW2' in this case by switching the "#5 Type" with the left/right arrow key to the alternate firmware choice.
As long as you do not unplug the printer it will now work as it should; it can be controlled via USB and execute all functions again. It will even work in Windows 10 if selecting it as MP260...

MW 05.2022

You need to clean the image patch sensor, wich is located above the drum unit in copier.Use a lint free clotch.

OR, how many copies do you have with your drum? If over the 60000 replace the drum unit.

http://www.opendrivers.com/driver/233386/canon-smartbase-mp360-mp370-mp390-mp-driver-v1.0-windows-2000-xp-free-download.html
You can download them at the link above.
Thank you,
Lee

Hello. this message indicates that the computer merely has to be reset [canon is hoping you will take your printer to them for a costly tuneup] here are the steps to reset your counter:

Manual Reset procedure for waste ink tank full error in Canon Smartbase MP730 printers:

• Hit the “menu”: Key
• Hit “Copy” Key
• Hit “#” Key
• Scroll thru the menu headings until you come to “Test Mode” - 12th heading
• Hit the “3′ button- this will bring up Eeprom Clear
• Hit “0′ button
• Hit the “Stop” button

Here is a link where you can download the entire service manual for $4.00. http://www.tradebit.com/filedetail.php/4546475-canon-smartbase-mp360-mp370-mp-360-370

Please get it downloaded here :
www.usa. canon .com / Cusa / support / ...series / multipass_ mp360


Regards

I am having the same problem. May I ask if you firgured out what was wrong with yours?

Please see the link below for resolution:

http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=SupportDetailTabAct&fcategoryid=238&modelid=9526

It indicates reset of printer or hardware repair for this error.

On January 18, 2007 Canon released new Windowme drivers for the following printers and multifunctions:
 
S100, S100SP, S200, S200SP, i320, i250, i255, i350, i355, S300, S330, i70, i450, i470D, i455, i475D, i80, S500, S520, S530D, i550, i560, S600, S6300, S630, S750, i850,  i6100, i6500, i860, i865, BJC-8200, S800, S900, S9000,  S820, S820D, i950, S830D, i9100, i990, i960, i965, i900D, i905D, i9900, i9950, MP360 Series, MP370 Series, MP390 Series, MP700, MP730, iP1000, iP1500, iP2000, iP3000, iP4000, iP4000R, MP750, MP760, MP780, iP5000, iP6000D, iP8500, DS700, iP90, DS810, iP1200, iP1600,  iP2200, iP6210D, iP6220D, MP150, MP170, MP450, MP500,  MP830, iP4200, iP5200, iP5200R, iP6600D
 
 
I have MP780 (print, scan, copy, and fax).  The released file mp780vst620en.exe does not install the multifunction MP780 correctly. 
 
 
Does anyone know work around, please?
 
Thx.

i have canon image class MP 360, but i don't have the cd, for downloading the canon. can u help me, to solve my problem. because it's urgent. thanks anyway..

HI
Visit already comes with drivers for the MP370 installed so just plug in your printer and go to contraol panel then printers and your image class mp370 shuld be there and you then set that as a default printer.