Question about Creative Labs Zen Touch MP3 Player

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Creative Zen Touch

My Zen is frozen and I can't play it any longer , Please help me!

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  • Phirose Dec 07, 2007

    Resetting via the pin hole did not work for my Zen Touch

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Reset it via the pin hole

Posted on Dec 07, 2007

  • Cary Farah
    Cary Farah Dec 08, 2007

    try powering on the device while holding in the reset button. If so, then
    try doing a Drive Clean-up. This will correct any filesystem corruption
    and restore your firmware settings back to default. If that doesn't
    help, then use the "Reload Firmware" option.

    if this doesn't work will have to take apart and remove the battery

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1 Answer

My zen touch is frozen. I can push the reset button. It then rebuilds the library and goes to play the same song ever time but does not due anything. It remains frozen and non of the buttons work. John


Since the reset does not work using the reset hole, then try this: First, back up all of your music and do this: Turn off the player and disconnect it from the computer. Then press and hold the play/puse button and turn it on simultaneously. The player should be in recovery mode. Scroll down and select format (all) and let it format. Then reload all of music back onto your player and it should work like new. Hope this helps!

Apr 01, 2009 | Creative Labs Zen Touch MP3 Player

1 Answer

My Creative Zen Touch is frozen. When I hold down the "Menu" button, the screen does not change. When I connect to the computer and attempt to run Creative Mediasource Organizer, I get a message that the...


I would run the recovery console from the player itself. Make sure the Touch's power supply is plugged in (and unplugged from a PC) then to access the recovery mode of the Touch, hold down the Play/Pause button while inserting a straightened paper clip into the reset hole on your player, give it about five seconds then remove the paper clip.
Next, keep on holding the Play/Pause button until the Rescue Mode screen appears. After you see the rescue mode menu, you can release the play/pause button.
I would try a "clean up" first, as this is less intrusive and will not erase data.

Mar 27, 2009 | Creative Labs Zen Touch MP3 Player

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Creative zen touch


Try hitting the Zen on your knee. It sounds silly, but many people here say that it works.

Jan 07, 2009 | Creative Labs Zen Touch MP3 Player

1 Answer

Zen freeze


quite common this, plug in the mains adapter hold down play and insert something like a paperclip into the reset and this should clear the problem

Jul 26, 2008 | Creative Labs Zen Touch MP3 Player

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My creative zen touch will not dock


I had the same problem. This may help.

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Apr 25, 2008 | Creative Labs Zen Touch MP3 Player

1 Answer

Creative zen mp3 help please


You will need to put the Zen into recovery mode and erase the firmware, then reload the firmware. Follow these steps:

To Erase the Firmware:

1. Get a paperclip and straighten it out.

2. Hold down the Play/Pause button, and put the paperclip through the reset hole. Release the paperclip while continuing to press the Play/Pause button until you see the screen change.

3. Select "Reload Firmware."

To Load the new Firmware:

Go to www.Creative.com/support --> downloads. Click through the navigation and download the latest Zen Touch firmware. Reboot your computer, then plug in your Zen via USB cable. Double-click the firmware icon and then click upgrade.

Apr 02, 2008 | Creative Labs Zen Touch MP3 Player

2 Answers

Creative zen touch (DAP-HDDD14)


There is a liitle hole down one side of your player. Put a straightened paper clip into it and it will reset.

Nov 16, 2007 | Creative Labs Zen Touch MP3 Player

2 Answers

Software for my creative zen touch


Dude, go tot he creative labs web site and download the software.

Sep 06, 2007 | Creative Labs Zen Touch MP3 Player

1 Answer

Froze in the middle of a song.


Thank you thank you thank you a billion times, you just saved my life (well, at least my zen's). Did as you said, my Zen Touch 20GB is rebuilding it's library right now. Oh, now it's done. Everything's still there, awesome. Thank you!

Mar 03, 2007 | Creative Labs Zen Touch MP3 Player

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