F1 error code on Kenmore Oasis He (by 18 users)

My problem: My washer shows the F1 code at the beginning within a minute of hitting start. If I hit stop twice (turn the washer off) and restart it, it will usually work. I worry that eventually this resetting process will not restart the washer, though, and found this website.

My non-solution: In response to the solutions which post the number to call, I just called 800-659-7026 and the representative said that my model will be included in the recall. The only Oasis washer not included is model 110.27082600. He said that corporate is tied up in litigation. He has no estimated date for legal issues being resolved. Contrary to the other solution where a technician is coming out to fix the problem free of charge, my service rep said he could arrange service but that it would cost $60-70 for the visit, not including parts.

I aired my disbelief at this, but all I got was touchy-feely "I know how you feel, and if I had a washer I would feel the same way, if only they could hurry up with this litigation and we can get it going!".

This is unbelievable. I will try calling again, and in the meantime, I am glad that my washer still works.

I called the number listed on this forum and Sears is coming June 18th to replace it for free. It is under recall right now.

this is my 2nd time to replace the circuit board under my warranty. in order to replace the washer, it has to have had a actual parts repair 4x's to replace it. i totally regret buying this expensive piece of junk. my roper washer i bought before lasted 15yrs with a minor replacement on the lid.

Call this number 800-659-7026. It is Sears rework department. They know about the problem with the control boards and they are coming out to replace mine for free. It is almost 2 years old. I was told that they are sending out letters to all to notify everyone about the problem and how to get it fixed. I guess I am lucky that I didn't already replace mine with my own money.

I called 800-659-7026, which seems to be a 3rd party "recall" center for appliance companies, for my F1 error code. All Kenmore HE Elite Oasis machines with Serial Numbers beginning with CS48-CT49 are in the process of being recalled; however the mailings haven't gone out to customers due to hold-ups in legal with wording. Machines with these serial numbers require an upgraded control board and it takes about 10 business days for the part to come in. They ordered it with no questions asked and are coming out July 14th to replace it free-of-charge.

F1 code = Primary Control Failure. Replace the machine/motor control assembly. If you use a screw driver in front of the machine to open the top you will find a repair manual on the inside of the front panel. Good luck...

Can we get a CLASS ACTION SUIT going against Sears about this issue? I'm stuck also & have been without a washer for 2mos. now. I ordered the control unit to replace it & every week I get an email notice pushing it another week out for est. delivery & am told it's been back-ordered...

same problem as everyone else very annoying that a washer that i paid so much for to not have problems has this and i have to babysit it. I called sears they indicated it costs 250.00 to come out and they will deduct if they fix and I would have to wait 3 mos for a repair man what happened to sears I always have known them to have quality and respect for there customers. I will call the recall line now I have the oasis 11027052601 model.

Okay Friends:

My wife and I share the Kenmore & Whirlpool F1 code problem.

Ours is a Kemore Eloite Oasis, model 110.27032600.

When I called Sears "4 my home" 800-469-4663, I was told by CJ that the F1 would flash as the result of irregular voltage to the machine. I asked her for a solution, and she said they'd have to send a technician. Fine.

I explained that I had seen quite a few people on line who shared similar problems, under both the Sears and Whirlpool "Cabrio" brand...Same code, same symptom, and all happening in the same time frame (12-18 months into service).

I found out that there is a recall line!

I called the recall line for Sears: 800-659-7026.

Gerry, their rep, couldn't have been nicer and more to the point. She spoke of the control panel problem which would have to be diagnosed by a tech. But, the important part was that she was aware of a "letter" that may or may not have gone out specific to this issue/make/model (the letter going to owners) as well as a "Service Flash" that would have gone out to their tech people in the field about the problem. Though I had not recieved a letter, she said to be sure to let the tech know about the service flash, and if there was any issues/questions about coverage, to have the tech contact the recall/"service flash" line.

Hopefully this will some of you get to a solution---faster!

Brett Darken

Just had my recall work done today (on my Oasis HE washer 27062--no glass top). I second what stacy-sims said--a BIG thank you to the poster who gave out the number. Saved me $348.94 and a whole lot of aggravation!!

Hi all...I'm also having the F1 error code after having my washer barely two years. I called the 800-659-7026 number as suggested by others here and Sears is coiming out to fix the problem free of charge. The CS agent said no recall on the problem yet, but they are aware of the chronic error code and are taking care of customers on an as needed basis. So call this number (not their standard repair number) for a free repair.