Question about Philips Magnavox 51MP392H Rear Projection Television

1 Answer

Sound My girlfriend sat on the universal remote control , now we have no sound I have a magnavox 51" rear projection Model No. 51MP6100D Serial No. YAIAO527012931 Hope someone can help me with this problem Bill

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  • Becki28 Dec 14, 2007

    I sat on my remote and now the audio is very low at the speakers. The volume is at 100. I have tried unplugging the t.v. and plugging it back in, and still no audio. The t.v. had no problems before this, and is only 2 yrs. old. All I can think, is that it did something to the memory. Do you have any other suggestions?

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  • 934 Answers

Bill,
That's a DPTV585 chassis I believe and there are no known common problems with the audio circuit. Does the volume bar still come on-screen when you change the audio level? When you turn it up high is there any faint sound or static noise you can hear? Any possibility it's just muted?
Try unplugging the unit for 15 minutes and plug it back in and see if the audio returns. That will reset the micro in case that's simply latched up and confused over what command(s) it was given. And let me know.
Bill

Posted on Dec 13, 2007

  • William Rayburn
    William Rayburn Dec 15, 2007

    At this point no other suggestions you could try from a customer standpoint - except to check the audio menu and make sure your settings are at internal speakers, no muting, and not SAP. (second audio program) mode.

    Beyond that a tech will need to trace and signal test the audio circuit to find the audio sample and then determine why the sample is not being amplified. Usually it turns out to be the audio output Ic or audion decoder and neither is all that expensive.

    Good Luck!

    Bill

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