Question about Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive

2 Answers

MyBook Fell Over, Now Not Showing As A Drive Letter

My cat jumped and caught the cables connected to my WD 500 GB MyBook USB causing it to fall on it's side on the desk and now the drive does not show up in My Computer. When I plug it in to the PC it is recognized as a USB device but it never shows up on My Computer with a drive letter. This happens with the desktop and the laptop. I've had it for about 6 months with no problems until it fell on it's side and stopped being recognized. I can't believe how fragile the thing is to stop working like that but I can tell you I will never buy another WD product. Any ideas about how to get this thing recognized?
Thanks.

Chuck

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Well if your drive is 6 months old you might have a warranty of 1 year. You can make an online RMA request and tell them the drive doesn't work anymore. You don't have to say you dropped it. Just say it's heavily used and you can almost not live without.

But on the other hand if you tell the truth and want it fixed they can be reasonable and repair it for free. From my work and my private experience with WD they have good service. We sent alot of hdd's as RMA. For them is also good commercial if you tell other people about their service.

good luck. Just try to make a RMA. Nice drive by the way.

Posted on Dec 06, 2007

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Yes my MY BOOK ALSO FELL ON ITS SIDE AND STOPPED WORKING...WHAT A POS

Posted on Jan 08, 2008

  • evankrause11 Mar 26, 2011

    My WD My Book 2 TB just fell over on its side, and now it's not working!

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Posted on Jan 02, 2017

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