Question about Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive

2 Answers

MyBook Fell Over, Now Not Showing As A Drive Letter

My cat jumped and caught the cables connected to my WD 500 GB MyBook USB causing it to fall on it's side on the desk and now the drive does not show up in My Computer. When I plug it in to the PC it is recognized as a USB device but it never shows up on My Computer with a drive letter. This happens with the desktop and the laptop. I've had it for about 6 months with no problems until it fell on it's side and stopped being recognized. I can't believe how fragile the thing is to stop working like that but I can tell you I will never buy another WD product. Any ideas about how to get this thing recognized?


Posted by on


2 Answers

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 5 achievements.


    An expert who has written 20 answers of more than 400 characters.


    An expert who has answered 20 questions.

  • Expert
  • 58 Answers

Well if your drive is 6 months old you might have a warranty of 1 year. You can make an online RMA request and tell them the drive doesn't work anymore. You don't have to say you dropped it. Just say it's heavily used and you can almost not live without.

But on the other hand if you tell the truth and want it fixed they can be reasonable and repair it for free. From my work and my private experience with WD they have good service. We sent alot of hdd's as RMA. For them is also good commercial if you tell other people about their service.

good luck. Just try to make a RMA. Nice drive by the way.

Posted on Dec 06, 2007



Posted on Jan 08, 2008

  • evankrause11 Mar 26, 2011

    My WD My Book 2 TB just fell over on its side, and now it's not working!



1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

The WD my passport is not recognized by the computer .. It was wroking fine couple of weeks ago and am pretty sure it didn't fall or something.. its not recognized and not showing on my computer .. please...

Assign a drive letter for the External drive.

  • Right Click on My Computer
  • Scroll to Manage
  • Select Disk Management
  • Locate the External drive in the lower bottom Right corner, Right Click, Select Assign Drive Letter. Ok/Close

Open up My Computer, and you should see your External drive with your new drive letter assigned to it.

Dec 31, 2010 | Western Digital My Passport Essential...

1 Answer

Broken USB connection port on WD 500GB Mybook

I had the same problem and I solved it. Slip off the black case and replace the part thats broken. its cheap. $10 here is the link:

Jan 11, 2010 | Western Digital My Book Home Edition 500...

2 Answers

The drive letter for my external USB hard drive (MyBook) has disappeared from Windows Explorer. I tried My Computer/Manage/Disk Management and it is not listed there, either. I also tried powering down...

If it's not visible under Disk Management, then it means that your drive or cable is faulty. If the drive powers up when you connect the power adaptor, the cheapest thing to try is another USB cable. WD uses a standard A->miniB USB cable which you should be able to purchase easily - just take the original cable with you for reference of the mini plug, as there are a few different ones on the market. Or you can borrow such cable from a friend that has an MP3 player, an USB hub or similar device with same type of socket.
If this fails, I'm afraid it's the MyBook that's broken.

Oct 25, 2009 | Western Digital 250GB MyBook External USB...

1 Answer

WD MyBook Premium not showing any capacity using Firewire

There seems to be a firewire port issue on the device. Why not leave it USB?

Jun 05, 2009 | Western Digital My Book Essential Edition...

1 Answer

Mac not Reconize my MyBook

load the driver for mac use, the external hard drive comes with cd, the mac driver should be inside, load it to your mac computer. if you donot have the cd go online to western digital and download it. just load the driver and u will be fine, make sure u connect the cable in right places.

I’m happy to help further over the phone at

Mar 09, 2009 | Western Digital My Book Essential Edition...

1 Answer

MyBook not recognized by Mac

I am having the same problem!!!! I have my time machine backups on there and I cannot access them! Class action lawsuit???

Mar 09, 2009 | Western Digital 500GB My Book World...

1 Answer

My WD 250 GB ext. HDD, not showing data, but showing free space

files are there but data is not there & its showing file is empty

Feb 18, 2009 | Western Digital My Book Essential Edition...

1 Answer

WD 1TB MyBook suddenly needs reformatting?

most likely cause of this is that the partition tables are'll need to run a checkdisk on the drive..
go to command prompt
change to drive letter of the drive you want to scan
type in
chkdsk /p

you should get a message about windows finding some faults and repairing them....once done you should be able to access the data on the drive

Jan 19, 2009 | Western Digital My Book Home Edition 500...

1 Answer

Connection problems with my Western Digital MyBook EE 2.0 320 GB.

Go to Programs and Devices and see if your Western Digital MyBook is even listed on your computer.

Jun 28, 2017 | Western Digital My Book Essential Edition...

1 Answer

I have two wd mybook, how me register them on my PC?

If windows 98SE, go WD website and download drive. If you have windows xp, just plug it in and it should auto detect.

Sep 18, 2008 | Western Digital My Book Premium ES...

Not finding what you are looking for?
Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive Logo

528 people viewed this question

Ask a Question

Usually answered in minutes!

Top Western Digital Computers & Internet Experts

Arora Singh
Arora Singh

Level 2 Expert

180 Answers

Alun Cox

Level 3 Expert

2678 Answers


Level 3 Expert

81285 Answers

Are you a Western Digital Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides