Question about Tomtom ONE GPS Receiver

4 Answers

TomTom One 3rd edition error

Hi.

I had just updated my TomTom through TomTom Home. It was the first time I did that. After I ejected it (properly), it won't start. It appears an orange screen with TomTom image and an X keeps blinking. It also makes that drums sound. Restarting it won't work.

What should I do?

Thanks.

Aline

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  • 12 more comments 
  • Anonymous Dec 26, 2007

    Hello,



    I've got this error. Did you get it fixed?



    Thanks

  • Anonymous Dec 26, 2007

    Just opened our Tomtom One 3rd edition Christmas morning and have not been able to get it to start up. The screen lights up but a flashing red circle with a white X appears in the lower right corner. Have tried to update it through Tom Tom Home, too. We also have a Tom Tom Go 300 and had trouble with it restarting any time we tried to navigate through Phila. A tech talked me through erasing and reformatting which corrected the problem but it took about two hours from start to finish. Guess I'll give them a call.
    Thanks for the help

  • oneloopymom Dec 29, 2007

    I received my tomtom yesterday. It worked great until I logged on and tried to download updates. It downloaded a map for Guam and erased my US map and everything I had saved.



    When I tried to go back in and erase the Guam map and put back on the US map, it tells me that the map I need is 903MB and I only have 117MB available.



    I erased everything that was on my tomtom hoping to free space and start over, but I still only have 133.9MB available...and now of course no maps!!



    I am beyond frustrated and loved this product...until I got online. Please help!

  • Anonymous Dec 29, 2007

    we started an up date on our tomtom one 3rd and a recommended upload was installed. they was an error. runtime error. and the tomtom failed to restart. all i get is a tom tom screen with a flashin x

  • philiphsu Dec 30, 2007

    When I connect my new TomTom one to the computer, all it does is to say Please wait with a cross across a hand.

  • kreser Jan 02, 2008

    TomTom Tech support phone # 1-866-486-6866

    Called and they directed me how to reformat my TomTom One and delete files residing on my PC.

    Once you step through the process TomTom Home automatically updates your device. Like brand new. Please call, it's worth the wait.

  • Anonymous Jan 04, 2008

    There seems to be a problem with TomToms map update process; Thank goodness I made a backup because I eventually had to restore it. The tomtom home backup process is a little buggy so I just use windows explorer and copy the entire contents of the tomtom one. One thing I noticed: TomTom 3rds that come with the latest map preinstalled have more free space left than a TomTom 3rd that is upgraded to the latest maps, 89 meg free versus 59 meg free. I did a quick comparison and noticed that an upgraded TomTom has more files in the USA/Canada map directory, the largest file is cphoneme.dat, its about 24 meg. Apparently the upgrade process only overwrites files and leaves old files. This is not good because if the upgrade process keeps leaving old files you will eventually run out of space.

  • Tech New B Feb 11, 2008

    TomTom ONE worked OK, but always seem to be searching for a signal...so I thought it may need updating. Plugged it up to the computer for updating and now it just gives me a frozen screen with a blinking white X. I tried to reset and turned it off and on, but still the same screen. I am not even able to restore it...any suggestions.

  • jonflshr Apr 04, 2008

    i bought a tomtom one from a pawn shop and when i went to turn it on a blinking cross flashes on the screen what does it mean

  • Anonymous Apr 06, 2008

    i can t seem to find on my computer where i m suppose to download the free updated maps. could you run me through it step by step and maybe i ll see what i m doing wrong. thanks.

  • Micky-Mojo Apr 26, 2008

    My card is wiped and needs software. I have a tomtom one (v3). how and where can I fix this. THANK YOU, Michael

  • vince owen Jun 21, 2008

    tomtom 1 3rd has a x errer on start up?.

  • RoachMaster Mar 19, 2009

    ya my tom tom wont turn on for nothing and its really getting me angry. I just bought the stupid thing and now it doesnt work out of nowhere. I think we should burn all tom toms.

  • snakie666 May 14, 2009

    Bought it yesterday. The instruction manual is completely useless. The mount is pure garbage. When I installed "Tomtom Home" and plugged it in to update, it completely fried the unit, deleted maps, and after 2 hours on the phone with tech support, another 2 hours downloading a "fix" it still doesn't work. Returning it tomorrow. Do not buy this unit!

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4 Answers

Same problem here, fortunately I was able to fix the problem by following the instructions on this thread:
http://www.tomtomforums.com/showthread.php?t=3884

Look for comment #6 and follow it carefully.

Cheers!

Posted on Jul 29, 2008

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Ok I had the same issue but I went into Disk Management and formatted the disk. I then plugged it into TomTom Home and updated the maps and installed all Poi, Voice, Etc. The unit is now working properly.

Posted on Apr 03, 2008

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I have just had the flashing X problem after updating my Tom Tom One for the first time. I went to the tomtom support http://www.tomtom.com/support/support.php?ID=2 and selected search by keyword. I typed in 'white cross' and found the solution. This involved deleting various files and installing a file called Applications from TomTom Home. So far it seems to have worked.

Posted on Feb 23, 2008

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  • 143 Answers

Contact tomtom you may have to wipe the whole thing & reload it...

Phone or Email them & the will talk you through it.

http://www.tomtom.com/support/support.php?ID=2

Posted on Dec 16, 2007

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