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If a password was set by user, no one else will know it if you forget it.
If the password needs to be reset to factory, so you can log in with the "default" password AND RE-SETUP EVERYTHING, then you'll need to reset the Linksys E2500 to factory defaults. You can usually do that via a special button or sequence of actions.
The E2500 manual will have specific directions for performing a factory default reset. You can download the manual for the E2500 from http://support.linksys.com/en-us/support/routers/E2500
I had the same issue after what I thought was a succesful reset. It turns out I hadn't reset the switch completely. There is a reset pin hole next to the power switch. Hold it in with a paper clip for at least 30 seconds. ( I was holding in the power button for 30 seconds.)Then you can use the cisco admin and cisco for password defaults. Hope this helps someone in the future since I spent WAY TOO MUCH TIME on it :)
To Factory reset your router you need to locate the Reset Button at the back of the router. The Reset Button is the small hole at the back and you need a Pen or a Paperclip to press it. Press and hold the reset button for 10-15 seconds. Make sure that the router is on when you reset it.
You can reset it to factory defaults in which case it will have the factory default login.
Reset — Press and hold the Reset Button for less than ten seconds to
reboot the switch. Press and hold the Reset Button for more than ten
seconds to reset the switch’s settings to the factory defaults.
When you say you were able to connect to the switch through hyperterm, were you able to login with the enable password?
If not, you cannot reset the factory defaults without the enable password.
If you do not have this then search on Cisco's site for password recovery for your model switch.
If you did login with the enable password, the command to run for CATos is "clear config all".
For Cisco IOS, you have the right command with "write erase". When you issue that command, do you get a "Erase of nvram: complete
" or an error?
Are you issuing the "reload" command after a successful erase?
Be sure you answer No when it asks "System configuration has been modified. Save? [yes/no]:" as sometimes this seems misleading and some people think they mean to save the reloaded default.
They are really warning you that you are about to loose the old configuration and attempting to prevent you from accidently erasing it. So answer "no".
After a successful reload of the IOS you should also clear any VLAN information.
To do this, issue "delete flash:vlan.dat" and then do another "reload".
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